My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... See more
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See what reviewers are saying
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... See more
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... See more
We ordered a gluten free carrot cake as one of our friends is coeliac. Everyone (even the non-gluten-freers) really loved the cake, with some commenting it was the best carrot cake they’d ever had.... See more
Company details
About Lola's - Lola's Bakery West Hampstead
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
168 West End Lane, NW6 1SD, London, United Kingdom
- +44207 431 1904
4.6
Excellent
342 reviews
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Gorgeous and delicious cake.
The cake was ultra fresh, beautifully decorated and delicious. We went for the double chocolate filling. At some point I thought my four year old would cry of happiness when she first saw it.
Recommend.
August 4, 2025
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The cake was good, service no.
The cake was good, my girlfriend liked it, it was for her birthday. Main issue is with the service. I clicked to take it from the store, I didn't want a delivery and I had to pay a fee for that. Pay a fee to take it from the store why? Also, it took them more than ten minutes to find the cake and they just gave it to me without even sayin ' Enjoy ' or something. I didn't buy apples, I bought a birthday cake and paid extra for someone to give it to me without even saying 'Thank you'? The only reason I'm giving 3 stars is because the cake was good. Not great as in the past, but good.
July 29, 2025
Reply from Lola's - Lola's Bakery West Hampstead
Hello,
Thank you for taking the time to give us your feedback.
We do charge a £2.50 collection fee for delivery to store on all of the orders below £30.00 as this accounts for transport fees.
We appreciate very much the effort our customers go to, in order to collect the cakes from our stores, and we are very sorry for having to add this on, but with all the rising prices, we wanted to avoid pushing the price of our cupcakes/cakes any further, and for this reason decided to apply the small fee.
Please be assured your comments have been noted and I will pass your feedback onto the relevant departments for a further review and consideration.
If you wish to discuss this further, please do get in touch with us at hello@lolascupcakes.com
Kind regards,
Excellent Cakes
July 28, 2025
My husband went red with excitement…
My husband went red with excitement when he’d seen the red velvet birthday cake you made for him ! Fabulous delicious ❤️
July 28, 2025
Moon Circle Ladies LOVED Lola's!
Cupcakes were delicious and my little Moon Circle appreciated them! Delivery was efficient and simple. Will use you again!
June 26, 2025
Great taste, amazing design
Great taste, amazing designs. Always the highlight of any party! Thank you!
June 24, 2025
Always A star 🌟
Always A star 🌟! Taste✅✅✅✅✅
Online order process✅✅✅✅✅
Customer service per in-store pick up experience ✅✅✅✅✅
The best!
June 11, 2025
Dubai Chocolate cake is amazing
Cake tasted amazing, not too sweet, not dense and was very well packaged. The packaging also had the guidance for storing the cake which was very clear. The staff at the bakery when I was collecting the cake were also very prompt and nice!
May 26, 2025
Delicious cake
The cake was absolutely delicious and so fresh.
Well pack in the box plus paper bag and easy to carry.
May 2, 2025
Great experience.
The cake was delicious. It was on promised time and customisation options are great. Also ease for transport if you’re picking it up is really convenient.
May 2, 2025
Football Large Birthday Cake!
Ordered an amazing large birthday football cake filled with chocolate. It was a success as it looked & tasted amazîng!
Would highly recommend!
April 28, 2025
Great service
Easy to order online. Arranged collection of the cake from one of Lola’s stores. The cake was perfect, it looked beautiful and tasted delicious!
April 24, 2025
The customer service at West hamsptead…
The customer service at West hamsptead Lola was great!! The cake was well loved by our expected mummies! Everybody said the cake was perfect!! Thank you
April 10, 2025
Birthday cupcakes surprise for my…
Birthday cupcakes surprise for my daughter. She was very happy and reported all were yummy
April 6, 2025
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