I have purchased cupcakes and cakes for my family in London. They are truly delicious. The owner is also very friendly. I’ve had to change some shipping dates and they’ve done that quite quickly. I h... See more
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My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... See more
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... See more
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... See more
Company details
About Lola's - Lola's Bakery West Hampstead
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
168 West End Lane, NW6 1SD, London, United Kingdom
- +44207 431 1904
4.6
Excellent
343 reviews
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Cake was ok
Cake was ok, a few more berries would have been better. Also, there’s no collection point near me and it was long to collect from Lola’s Bakery. It’s also absurd to charge for collection.
November 28, 2023
Reply from Lola's - Lola's Bakery West Hampstead
Hello,
Thank you for taking time to share your feedback with us.
I am glad to hear you did enjoy the cake. I will be sure to pass your comments to our Product Development team as well as the Bakery team for further review and consideration in the future bakes.
I am so sorry to hear you were slightly disappointed with the collection process. We do have several locations around London, and I can assure we will put your feedback forward to the relevant teams to consider more locations in the future.
Our collection fee for orders below £30 is included to account for the transportation costs.
I hope this helps.
If you wish to discuss this further, please to get in touch at hello@lolascupcakes.com
Best wishes,
Marta
Vegan & Gluten Free Raspberry & Lemon Cake
I purchased the Vegan & Gluten Free Raspberry & Lemon Cake - Medium for my Mothers 80th Birthday party and it was gorgeous to look at and to munch through! Absolutely delicious.
I wasn't aware that Lola's did birthday etc. cakes but I for one am glad they do :)
November 25, 2023
Very nice cake
Very nice cake, easy ordering online and very pleasant staff in West Hampstead shop. Everybody complimented me on the lovely cake at my sons birthday (it was a naked cake chocolate with vanilla buttercream). The fruit decoration with berries on top was lovely.
The only thing is I wish to give 5* instead of 4- I wish I could have seen the different sizes in the shop before ordering and also baught/offered a slice to taste before purchasing the cake. The particular type/flavour and the XL and L sizes were not in the store - so had to order a bit blindly.
Otherwise it would be 5*.
Wonderful service in the store.
November 1, 2023
The cake was delicious
The cake was delicious, as always.
The staff were also extra accommodating, working around my time frame to get the cake out to me as conveniently as possible.
November 8, 2023
Amazing cake for my 40th birthday
Amazing cake for my 40th birthday! I picked the chocolate and raspberry one for 40 people. Let me tell you, there was plenty of cake, and it was so moist, chocolatety and the raspberry gave it a delicious sharpness to balance it out... Put the leftovers in the freezer to enjoy at a later date.. Elisabeth
November 4, 2023
Lovely staff at West Hampstead .
Lovely staff at West Hampstead .
Cake delicious .
Great day had by all .
October 30, 2023
Great service, great cake
I ordered a cake for my partner's 90th birthday. Easy to order online, got an email it was ready to pick up and I'm and out of the shop quickly. I particularly liked the temperature gauge on the box, so i knew that i was serving it in peak condition.
The cake itself - chocolate and raspberry - was absolutely delicious. Lovely and most and kept well for a couple of days. Everyone who sampled it remarked how good it was.
October 28, 2023
Everything was great and practical to…
Everything was great and practical to hand out as cupcakes less mess. Everyone one enjoyed the cakes.
My daughter loved the number 7 unicorn cupcake. Enough for everyone even ME! Thank you definitely will be back
October 28, 2023
Great customer service
Lola's cupcakes team always amazes me with their kindness and their will to give you that extra special experience when you buy their delicious products. If you have an issue with your order or a suggestion to improve a product, they're willing to listen to you and are very quick to act on your comments, making your whole experience much more enjoyable.
October 16, 2023
Recommend highly.
My experience is the same every time I buy from Lola’s West Hampstead. Been going for years.
The most delicious and luxurious cakes and cupcakes at affordable prices.
I’ve ordered two birthday cakes within the last two months. Both super delicious and gorgeous to look at. Pick up super easy. Cake always ready and staff always friendly and accommodating.
I’d always recommend Lola’s. Also helpful for vegan/ dairy free and gluten free individuals. Their chocolate fudge cupcake is divine.
October 24, 2023
Excellent service and cake
A delicious cake ordered and collected without any problem.
October 24, 2023
It was the perfect cake
It was the perfect cake for alot of opinions and tastes. Easy to order and good selections.
October 17, 2023
Delicious birthday cake
I ordered a fresh berry birthday cake for my daughter's 30th. Lots of flexibility in choice of colours, flavours, icings etc plus personalisation. It was absolutely delicious, everybody commented on it - the cream cheese/mascarpone icing particularly made it really special.
October 15, 2023
Delicious and gone within the hour
October 19, 2023
Delicious cake - ready for next day!
Ordered for next day pick up. Easy to order. Communication on confirmation and when/ where pickup was clear and timely. Cake was ready as promised and super delicious!
October 6, 2023
Ordered online
Ordered online, text came through on the morning it was ready which was very helpful, however when we went to pick up it took too long to find it and the west hampstead branch.
Was a lovely tasty cake no problems with it.
October 4, 2023
Perfect birthday cupcakes
Delicious rainbow cupcakes were perfect for our daughters birthday party. Beautifully decorated and great service
October 2, 2023
Great cheesecake
Great cheesecake! Fresh and tasty. The base is perfect. Great service too! I highly recommend it.
September 30, 2023
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