I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... See more
Location
Switch locationBlue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB
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The wife and i have used Lola's on many occasions, and pick up items from Bluewater. They've always arrived on time, and staff at Bluewater been great at checking based on when it will get consumed,... See more
Always busy at Bluewater but once served, it’s with a lovely smile. She said the matcha cake was a new addition and it’s receiving lots of orders. It’s my second birthday cake I’ve ordered, and both b... See more
Chocolate Pistachio kunafa cupcake, I hope they keep it on the menu after Eid. Will definitely return and order again. We visited Lola’s cupcakes in Bluewater and took home A piece of Re... See more
Company details
About Lola's - Lola's Bluewater
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, United Kingdom
- +441322 385511
4.6
Excellent
887 reviews
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Ordered a gender reveal cake and it was…
Ordered a gender reveal cake and it was delicious. The service and the cake was amazing. Highly recommended
December 24, 2025
Amazing as always!
March 31, 2026
As always excellent service and quality…
As always excellent service and quality from start to finish
April 6, 2026
Red velvet
The red velvet is of excellent quality and fresh too. Always my go to for birthdays. My boys love it!
Also, good we receive some points, which can be used as money off out next purchase/order.
April 3, 2026
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I ordered 12 cup cakes and was told…
I ordered 12 cup cakes and was told they woulc be boxed seperatly when I collected them they were in two boxes each with 6 cup cakes in This was completlley useless for my needs to give one to each guest at my get togetherfor my 80birthday The assistant offered me some boxes to put them in which I had to reluctantly except but you coulc not see the contence so basicly they could have come ftom any bakers very very disappointed shall not be shopping with you again feel like I was mislead and would NOT recommend to frinds and family
March 19, 2026
Reply from Lola's - Lola's Bluewater
Hello,
Thank you for taking time to share your feedback with us.
We’re really sorry for the miscommunication and the disappointment this caused—especially for such an important occasion.
When making a larger, we usually pack cupcakes into the closest size box to the number purchased, in this case this was the boxes of 6 as our largest box option.
We do sell individual boxes at £0.25 each, and these can be provided if requested at the time. We’re sorry this wasn’t clearly explained to you when you placed your order.
We understand how important presentation was for your celebration and regret that we didn’t meet your expectations on this occasion. Your comments will be shared with the team to help us improve our communication going forward.
If you'd like to discuss this further, please feel free to contact us directly at hello@lolascupcakes.com
I hope you have a lovely rest of your day!
Best wishes,
It seems like Lolas has changed their…
It seems like Lolas has changed their recipe for this cake, the colour is now different darker red and the taste doesn’t taste nice anymore as before. I know this because red velvet cake is all i buy from lolas. And the funny thing is my children and husband said the same thing as me.
March 24, 2026
Reply from Lola's - Lola's Bluewater
Dear Susan,
Thank you for your review, and I'm sorry you didn't enjoy the Red Velvet Cake.
You are not mistaken, we have recently 'upgraded' the Red Velvet to be made from ALL natural colours, and removed one of the Southampton 6 colours.
Virtually all red velvet cakes in stores across the 'globe' will be made with a red 'extract' which is not natural. Over the last few years we have been moving all our colours across, and red velvet was our biggest challenge.
We spent many months trying to perfect the colour, taste and texture profile. We've had good feedback thus far, and generally customers mention a more moist and 'wet' sponge (good) and we've not changed the cream cheese icing.
We've had a real challenge getting the cake to be as red as before. Wow, our team have battled with this ! As is typically the case, things that are often better for us, are often less bright, colourful and fun.
It is definitely slightly less red (not brown) those were the test batches, and we've achieved this using a beetroot colouring amongst some other clever recipe work.
I am sorry you and the family didn't enjoy the Red Velvet. This is actually the first flavour complaint we've received, and of course we are keeping our eyes and ears open to hearing how our customers react to the all natural change.
I hope you'll consider us for one of our other flavours in the future, and thank you to you and your family for your repeat custom.
Asher
You will see me again for sure 😌😌😌
March 13, 2026
Chocolate Pistachio kunafa cupcake one of the best cakes I’ve ever eaten
Chocolate Pistachio kunafa cupcake, I hope they keep it on the menu after Eid. Will definitely return and order again.
We visited Lola’s cupcakes in Bluewater and took home
A piece of Red velvet sliced cake
Carrot cupcake
Chocolate Pistachio kunafa cupcake
Lemon mini cupcake
Banoffee mini cupcake
Salted caramel mini cupcake
Hazelnut mini cupcake
All were moist, tasted fresh. Red velvet and lemon were exceptionally good however not as good as the pistachio.
March 21, 2026
Unprompted review
Terrible!
Firstly the cost is absolutely extortionate! But as it was Mother’s Day it was a treat! However, the overly expensive cupcakes were far from a treat when the taste was more insulting than price!
Certainly not freshly baked. The “flavours” were flavourless and all just tasted like gone off buttercream. Certainly wouldn’t waste your money!
Was given a free piece of brownie for signing up there and then, even that tasted burnt!
March 15, 2026
Reply from Lola's - Lola's Bluewater
Hello Jennifer,
Thank you for getting in touch to let us know about your recent order.
I am sorry the cake didn't taste as expected and seemed flavourless. We do make all our orders fresh to order and it would be good to understand how the icing tasted off so I will email you shortly.
We will also log your feedback about the free brownie tasting burnt.
I hope to hear from you soon.
Best wishes,
Alice
Great cakes all vegan thank you
March 14, 2026
Bluewater staff were amazing
The team at bluewater were so helpful, they made everything so easy, it was a pleasure, will definitely be using them again, highly recommend
March 14, 2026
The Lemon and Raspberry Cake was…
The Lemon and Raspberry Cake was delicious. The flavours were well balanced and it wasn’t too sweet, just perfect. Light, fresh, and very enjoyable!
March 10, 2026
The cookies and cream cake was a bit…
The cookies and cream cake was a bit dry, I get Lola’s cakes for that homemade feeling without the work for most occasions but this time around noo
February 22, 2026
Reply from Lola's - Lola's Bluewater
Hello Oluwakemi,
Thank you for letting us know about your cookies and cream cake.
I am so sorry it tasted a bit dry.
We do recommend making sure our cakes are kept outside of the fridge for 3 hours before serving, this does allow it soften up and taste it's best.
I will email you in a bit to discuss this more.
Best wishes,
Alice
Gorgeous cake for 80th Birthday
Gorgeous cake for my dads 80th. Had to freeze it for a week as he wasn't well but still tasted delicious! Would recommend.
February 24, 2026
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