Everything was communicated clearly regarding delivery and collection. The staff were helpful. The cake was delicious. I will use again for future cake orders. Thank you.
Location
Switch locationBlue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB
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See what reviewers are saying
I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... See more
The wife and i have used Lola's on many occasions, and pick up items from Bluewater. They've always arrived on time, and staff at Bluewater been great at checking based on when it will get consumed,... See more
Always busy at Bluewater but once served, it’s with a lovely smile. She said the matcha cake was a new addition and it’s receiving lots of orders. It’s my second birthday cake I’ve ordered, and both b... See more
Company details
About Lola's - Lola's Bluewater
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, United Kingdom
- +441322 385511
4.6
Excellent
887 reviews
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The cookies and cream cake was a bit…
The cookies and cream cake was a bit dry, I get Lola’s cakes for that homemade feeling without the work for most occasions but this time around noo
February 22, 2026
Reply from Lola's - Lola's Bluewater
Hello Oluwakemi,
Thank you for letting us know about your cookies and cream cake.
I am so sorry it tasted a bit dry.
We do recommend making sure our cakes are kept outside of the fridge for 3 hours before serving, this does allow it soften up and taste it's best.
I will email you in a bit to discuss this more.
Best wishes,
Alice
Gorgeous cake for 80th Birthday
Gorgeous cake for my dads 80th. Had to freeze it for a week as he wasn't well but still tasted delicious! Would recommend.
February 24, 2026
we had lola cake before it was perfect…
we had lola cake before it was perfect but this time it wasn’t great cake was very dry. we didn’t enjoy it.
February 23, 2026
Reply from Lola's - Lola's Bluewater
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry for the disappointment experienced on this occasion with your order of the Cookies & Cream Cake.
I can assure you all items are baked and prepared fresh for the date of delivery chosen. Cakes are kept chilled until collection/delivery. We do recommend the cake is allowed a few hours at room temperature before serving to allow the sponge and icing to soften and to ensure it is consumed at its best.
I will of course note your feedback for our teams to review and I will be in touch with you via email shortly.
Kind regards,
I didn’t get my birthday cake.
February 13, 2026
Reply from Lola's - Lola's Bluewater
Hi Teshoma,
Thank you for being a member of our loyalty scheme Love Club and I can see you redeemed the free cupcake on your birthday.
All members are eligible for a free regular sized cupcake on their birthday redeemable in-store.
The birthday small cake offer ended on 31.12.25. I am sorry for any disappointment caused but I am pleased you were able to get a regular size cupcake to enjoy as a birthday treat from Lola's.
If you have any further questions about Love Club please reach out to us at hello@lolascupcakes.com
Kind Regards,
Shona
Good service
The service was prompt, communication was regular and smooth, and the cake tasted really yummy!
February 13, 2026
Great service and a delicious cake
February 9, 2026
Messed our cake up
Messed our cake up. Have a cupcake voucher in return for the Inconvenience. Couldn’t even refund the cake for messing it up.
February 8, 2026
Reply from Lola's - Lola's Bluewater
Hello Rajpreet,
Thank you for taking your time to share your feedback with us.
I'm sorry to hear that your cake did not arrive in the condition that you had hoped.
I can see that you contacted us via email and sent us a picture showing that one of the berries on your cake had fallen off and that the icing underneath where the berry was placed was cracked.
While this berry was seen to be replacable to that position to return the cake to perfect condition we understand that it can be concerning to receive the cake with a decoration like this having been displaced in transport and we do apologise for this.
I have been sure to highlight the issue in our log to the bakery and transport team to review further and understand more as to how we can improve on this experience for the future.
If you would like to discuss your feedback with our team further, we encourage you to get back in touch with us via our previous email thread so we can assist you further.
Kind regards,
Fantastic cake
Fantastic cake! My little was so happy with his Toy Story cake. Fed more people than said, can’t complain! Well worth the price.
February 15, 2026
Perfect Moana Birthday Cake – Looked & Tasted Amazing!
We ordered a Moana birthday cake from Lola’s Cupcakes for our little girl’s birthday and it was absolutely amazing! It looked beautiful and tasted just as good as it looked — so fresh and delicious.
The whole process was really easy from start to finish. Ordering online was simple, and collection from our local Lola’s store was smooth and hassle-free.
It was perfect for her special day and everyone commented on how lovely the cake was. We’ll definitely be ordering again. Highly recommend!
February 4, 2026
Amazing flavourful cup cakes
Amazing flavourful cup cakes, great customer service and thoughtful packaging. Thank you for sweetening the occasion
January 23, 2026
The birthday cake was genuinely amazing
The birthday cake was genuinely fantastic . The sponge was soft and light, the cream perfectly balanced, and the flavours came together without being overly sweet. Honestly, it disappeared far too quickly, which is probably the best review a cake can get.
January 29, 2026
The cake was ready for me to collect…
The cake was ready for me to collect and it tasted delicious!!! Worth every penny.
January 25, 2026
A beautifully presented cake..with a…
A beautifully presented cake..with a light chocolate taste to match.. special cakes I always buy from Lola's
January 20, 2026
Definitely recommend
Easy to order. I had ordered the cake a day too early and no trouble changing the date. I ordered the carrot cake and was delicious. Everyone enjoyed including the birthday cake”boy”
January 12, 2026
The quality of Lola’s cakes are always…
The quality of Lola’s cakes are always great, they’re delicious and I love the way they are decorated
January 1, 2026
Such a great cake and service
Such a great cake and service. Would recommend to everyone and definitely buy again. We collected from the bluewater store and the staff were very helpful and friendly! 10/10 all around.
January 17, 2026
I decided last minute to find a…
I decided last minute to find a dinosaur cake for my 19 year old son! And this cake did not disappoint, he loved it, and it tasted great. We bought the 1 layer version and it managed to feed lots of us. I would buy this again.
The order, the pick up was very easy…
January 16, 2026
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