Everything was communicated clearly regarding delivery and collection. The staff were helpful. The cake was delicious. I will use again for future cake orders. Thank you.
Location
Switch locationBlue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB
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See what reviewers are saying
I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... See more
The wife and i have used Lola's on many occasions, and pick up items from Bluewater. They've always arrived on time, and staff at Bluewater been great at checking based on when it will get consumed,... See more
Always busy at Bluewater but once served, it’s with a lovely smile. She said the matcha cake was a new addition and it’s receiving lots of orders. It’s my second birthday cake I’ve ordered, and both b... See more
Company details
About Lola's - Lola's Bluewater
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, United Kingdom
- +441322 385511
4.6
Excellent
889 reviews
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As always Lola's cake taste amazing and…
As always Lola's cake taste amazing and not too sweet. Just wanted to say thank you to Bluewater staff for taking my order and making sure I have my order on time for the birthday.
January 9, 2026
Would definitely buy again
I ordered a Victoria sponge naked cake for a birthday celebration. The cake looked and tasted delicious and everyone commented that it was just like a homemade sponge cake. It wasn’t too sweet as it didn’t have loads of butter cream and the fruit on top was fresh. I would definitely buy again, very happy customer.
January 6, 2026
Simply the best!!
Simply the best!!
Beautiful cake for my daughter’s birthday & tasted incredible!!
It’s my third time at Lola’s for other cakes and honestly always the best taste and so easy to order
Would recommend 100%
January 9, 2026
Unprompted review
While we appreciate Lola's cakes
While we appreciate Lola's cakes, we found this particular order to be somewhat dry, resulting in a slower consumption compared to our previous experiences.
December 31, 2025
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Terrible customer service at bluewater…
Terrible customer service at bluewater store. I asked to purchase 2 cupcake box for £7.90. I picked the chocolate indulgence and the cinnamon cupcake. I was overcharged and paid £8.95. I questioned this and the staff said the cinammon cupcake was £5. I said I asked for 2 cupcake for £7.90 and was not told the cinnamon cupcake was not included. The worker rudely pointed at the sign saying it is £5 ‘read the sign properly’. I said the sign does not state a price, that is not my fault. The worker said there’s nothing she can do and that it’s tough luck. I also took a photo of the sign showing there was no £5 price displayed. Very disappointed
January 6, 2026
Reply from Lola's - Lola's Bluewater
Hello,
Thank you for taking the time to let us know about your experience at Bluewater.
I am so sorry about the signage causing confusion.
Our Chocolate Pistachio and Cinnamon Cupcake are both premium cupcakes due to their decorations on top, they cost £5 each compared to the £3.95 other options.
We will send this onto the Senior Management at the store to review the signage for the future and understand how to make this more clear for customers.
Have a great rest of the day.
Best wishes,
Alice
Cake was delicious
Cake was delicious, staff at the store were incredible, couldn't have asked for more
January 5, 2026
So fresh and mind blowing flavours
December 31, 2025
Great experience!!
Great experience! Easy to order and looked and tasted of high quality. Easy to collect, collected at Bluewater and the lady was informative and kind. My boyfriend loved the cake and it tasted delicious!! Will definitely be buying again
December 20, 2025
I bought the Christmas cake and was…
I bought the Christmas cake and was very disappointed with the quality. It was extremely dry and flavourless, and honestly inedible. It was particularly disappointing given that it cost £50, and quite embarrassing to see people leave it on their plates, especially after I had spoken so positively about it based on its appearance.
December 24, 2025
Reply from Lola's - Lola's Bluewater
Hello,
Thank you for taking the time to give us your feedback and I am sorry that you have been disappointed on this occasion.
I can assure you that all cakes are baked and prepared fresh for the date of delivery/collection. We do not pre-make, store or freeze our cakes.
We do recommend that cakes are allowed to come up to room temperature for at least 2-3 hours before serving to ensure the cake is served at its best.
I will ensure your feedback is passed across to the relevant teams for review to help us improve in future.
If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Marta
Christmas nationwide cake
The cake was so beautiful, I didn't want to eat it at first, cos it was so beautiful.
I got the double chocolate flavour and dammm it's so good, it tastes amazing it's not like those cakes that you'll eat it and feel like they drenched it with liquid hot chocolate.
Would definitely order again and recommend Lola's cupcake
December 24, 2025
I absolutely love buying birthday cakes…
I absolutely love buying birthday cakes from Lola's unfortunately my birthday was on the Sunday and I couldn't go and get my free cake and to do days after they wouldn't give it to me because I had to be picked up on the day that was a bit unfair
December 20, 2025
My cake was so beautiful and tasty
My cake was so beautiful and tasty. I ordered the a stunning floral cake from the wedding section for my birthday and it was perfect in every way. Thanks Lola’s for making every celebration memorable and delicious.
December 11, 2025
Really good cake as expected from Lola’s
December 4, 2025
The cake was so amazing…
The cake was so amazing not only looking great but tastes fantastic.
December 2, 2025
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