I needed a carrot cake for a 70th birthday at short notice, all other local bakers let me down. I remembered lolas cupcakes delicious cakes and won't dissapoint. I did have to decorate it a bit to mak... See more
Location
Switch locationBlue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB
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See what reviewers are saying
Everything was communicated clearly regarding delivery and collection. The staff were helpful. The cake was delicious. I will use again for future cake orders. Thank you.
I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... See more
The wife and i have used Lola's on many occasions, and pick up items from Bluewater. They've always arrived on time, and staff at Bluewater been great at checking based on when it will get consumed,... See more
Company details
About Lola's - Lola's Bluewater
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, United Kingdom
- +441322 385511
4.6
Excellent
890 reviews
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Delicious cake
This was the first time ordering from Lola’s cake. The cake tasted delicious and really enjoyed the friends within it.
Only down side, I wanted the cake to be delivered as it was close to blue water but unfortunately they could not.
November 24, 2025
Great efficient service as usual and…
Great efficient service as usual and cake was delicious!
November 22, 2025
Service was great and the cupcakes were…
Service was great and the cupcakes were just divine.
Ive bought birthday cakes and cupcakes and all have been so delicious and well presented. I can't shop anywhere now!
November 20, 2025
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Bluewater Lola cakes
I received my order from Bluewater Lola cakes last week.
As this was a surprise cake I was surprised to find the cake not in good condition, however when I received the cake biscoff cake I was hugely disappointed as the biscoff on the cake looked like someone had nibbled on the cake . I raised it with staff but they very casually brushed it off...
considering your cake are high quality I was expecting the cake to arrive to in in good condition.
Some of my party guests were sceptical as to whether a staff person had tampered with the cake which is not the impression I was hoping for from Lola cakes.
November 17, 2025
Reply from Lola's - Lola's Bluewater
Hello,
Thank you for taking your time to share your review with us regarding your most recent cake order.
We are also very grateful that you have followed up with our team over email with photos of your cake so we could pass this on for our bakery team to investigate.
We do apologise again that one of the biscuits on top of your cake had broken off on one of the corners and that this caused concern for the condition of your order.
If there is anything further that our team can do to help beyond the resolution agreed to in our prior correspondence, please don't hesitate to get back in touch with our team via email.
Kind regards
Easy to order
Easy to order, straight forward collection, hassle free. Cake was delicious and just what we asked for, everyone enjoyed it! Looked great and tasted great!
November 19, 2025
I ordered the safari themed cake for my…
I ordered the safari themed cake for my twins birthday and it was amazing! Will definitely reorder!
November 12, 2025
the cake was beautiful and they were…
the cake was beautiful and they were able to fulfil my order in a short space of time. The cake was delicious and enjoyed by everyone
November 10, 2025
Delicious cupcake chocolate birthday…
Delicious cupcake chocolate birthday cake for my 5 year old
November 10, 2025
Excellent service
Everything was perfect from ordering to collection. Even when I had to alter the order with a change in collection date, this was not a problem.
November 8, 2025
Ordering made essy
Ordering was easy with the staff at Bluewater store. Amanda was so helpful & very knowledgeable.
The cake arrived on time for my collection & the cake tasted amazing.
November 7, 2025
They never disappoint on quality
They never disappoint on quality, taste and timing. Very pleasant costumer service too and that why my wife and I are repeat costumers!
November 3, 2025
Delicious gluten free cakes
Really easy to order online and to collect at local store.
The cakes were amazing. I got them for a celebration cake for my mums 80th as x2 people attending the party were a celiac and needed gluten free cake. They tasted delicious and were enjoyed by all.
November 3, 2025
A little girl’s dream come true
The Frozen cake we received from you made my daughter’s Birthday one we will never forgot! It was the only thing on her birthday list and boy did it live up to our expectations! Thank you so much!
November 2, 2025
Poor service just gave me the birthday…
Poor service just gave me the birthday cake no bag just handed over box to walk around centre with, rude I had to ask for bag and told well that will be 25p I had just spent £50 on a cake !
October 28, 2025
Reply from Lola's - Lola's Bluewater
Hello Lynne,
Thank you for taking the time to give us your feedback. I am very sorry for any disappointment or inconvenience experienced on this occasion.
I can see that your order was for a medium size cake. Our boxes for the small and medium size cakes now come with integrated handles so that they can be carried with ease without a bag, this is one of the initiatives we have taken on the journey towards becoming more sustainable and to reduce waste.
I will pass on your feedback to our store teams to review and if there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Halloween cake
Ordered their Halloween cake, the cake itself was delicious and looked fantastic. The website is a bit clunky when ordering for collection from the store but everything else including the staff at the store were brilliant.
October 21, 2025
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