Great value, especially when using my loyalty points and additional loyalty discounts! The cake tasted absolutely lovely, and collection was so easy thanks to the convenient, easy-to-carry box.... See more
Location
Switch locationUnit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ London, GB
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See what reviewers are saying
I had such a lovely experience with Lola’s Cakes! Everything looked beautifully presented and tasted even better — light, fresh, and full of flavour. You can feel the care and creativity in every b... See more
Lovely, delicious and fresh as always. I always use lolas for special occassions. Staff at the canary wharf store are always so helpful. Once even helping me take 2 large cakes and 40 cupcakes to my c... See more
The celebration red velvet cake was delicious and looked wonderful for our celebration. Everyone at our party commented on how lovely the cake was. The lady who helped me at your Canary Wharf store... See more
Company details
About Lola's - Lola's Canary Wharf
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ, London, United Kingdom
- +44207 516 0534
4.6
Excellent
595 reviews
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The Black Forrest Cake was delicious…
The Black Forrest Cake was delicious friends and myself were delighted !!! . Definitely recommend it.
August 1, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Online order - Not Fresh
I ordered an expensive birthday cake from Lola’s expecting something special, but unfortunately it was very underwhelming. The cake wasn’t moist, tasted overly sweet, and didn’t feel fresh at all — more like something that had been sitting in a fridge for a while. For the high price point, I expected much better quality. It looked nice, but the taste just didn’t deliver. Definitely not worth the cost, and sadly, I won’t be ordering again.
July 16, 2025
Reply from Lola's - Lola's Canary Wharf
Hello Suryansh,
Thank you for taking the time to give us your feedback. I am sorry that you have been disappointed on this occasion with your order of the Chocolate Loaded cake.
I can assure you all cakes are baked and prepared fresh for the date of delivery/collection. We do not pre make, store or freeze our cakes.
Our cakes are kept chilled in our vans or at our stores until delivery/collection. We do recommend allowing the cake to come up to room temperature for at least 2-3 hours before serving so that cake is served at its best. Full instructions are stated on the cake box. If consumed chilled the cake can appear to be dry and hard in texture.
If you would like to discuss anything further please feel free to send an email to hello@lolascupcakes.com and we shall be happy to help.
Kind regards,
Very disappointed
Very disappointed, the cake was tiny. For a slice for 15-20 people. The size of the cake for the amount you’re spending is not worth it
July 20, 2025
Unprompted review
Reply from Lola's - Lola's Canary Wharf
Hello,
Thank you for taking the time to leave your review.
Sadly this review has been made Anonymously so we are not able to understand which item you are discussing.
We at this time we don't have a cake we advertise as being able to serve between 15 - 20.
If you could please email us on hello@lolascupcakes.com so we can understand more and register your feedback to the relevant teams.
Best wishes,
Alice
Birthday incentive
It was my birthday went to pick up my free cupcake and was surprised it was a small cake I received for free. The cake was amazing loved it!
June 24, 2025
Absolutely love love Rainbow
Absolutely love love Rainbow. 2 of the 3 slices were fresh but one was hard hence why the score of 4.
June 21, 2025
Great service and delicious red velvet…
Great service and delicious red velvet birthday cake! Thank you
June 8, 2025
Satisfied with presentation...Cake was exactly as shown in the…
Cake was exactly as shown in the pictures. Very beautiful and tasty cake...
June 9, 2025
Great service and tasty cake
Great service and tasty cake. Wish there were more choices in the gluten and dairy free options. But glad I had options and something available.
June 9, 2025
Didn’t taste as one would have expected…
Didn’t taste as one would have expected especially having tasted the pistachio chocolate bars.
Would not buy again
June 6, 2025
Reply from Lola's - Lola's Canary Wharf
Hello Shaun,
Thank you for sharing your feedback with us regarding your recent purchase of our Chocolate Pistachio Kunafa Cake.
We're very sorry to hear that this cake did not taste as you expected.
This design was inspired by the viral 'Dubai chocolate bars', which use a filling of pistachio cream and kunafa and was created originally for Eid and Ramadan celebrations before being brought back as part of our regular cake range due to the overwhelming popularity of this cake.
We are sorry again that our adaptation of the viral treat into our Chocolate Pistachio Kunafa Cake was not to your liking and will be sure to log this with our bakery and product development teams.
If you would like to discuss your order with us, you can always reach us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
Best cupcakes ever
Best cupcakes ever ! I made all my friends taste and they love it. We are from France and we love it !
June 6, 2025
A first time and very happy customer
Ordering, notifications, collection process were super easy and smooth! Cake was amazing, thank you!
May 30, 2025
Lola's cupcakes are always great to…
Lola's cupcakes are always great to have, been ordering few times for Company's event, only positive feedback! Delicious cupcakes and great quality and price!
Keep all the great work!
May 29, 2025
Not for us..
Although the cake looked beautiful, and ticked all wowzzz, the sponge was dry, huge amount of buttercream in the cones. I guess I prefer the cakes with mascarpone cream. Learned my lesson for future
May 21, 2025
Reply from Lola's - Lola's Canary Wharf
Hello Emilia,
Thank you for taking the time to leave this review.
I am sorry to hear about this, all of of our cakes are baked fresh for delivery but I will pass your feedback on.
We do recommend to leave the cakes at room temperature for 3 hours before serving otherwise they can appear a little dry.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Love Lola’s cupcakes!!!!
Love Lola’s cupcakes!!!!! I now use them for every event!! So reliable!! Great quality!!!! They’ve got it so right!!! Thank you!
May 18, 2025
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