The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... See more
Company replied
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The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... See more
Company replied
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... See more
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... See more
Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... See more
Written by the company
Written by the company

Finest ingredients, passionate bakers, handcrafted cupcakes.

14-18 Neal Street, WC2H 9LY, Covent Garden, United Kingdom
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Cake was lovely and delicious however the flower decoration was dissapointing as they looked dead and had turned colour
The order really exceeded our expectations. Really good cost for value. Have been requested that next time a birthday rolls around that we again order from Lola’s.
Very tasty and fresh cake and cupcake. My kids thoroughly enjoyed it. Thank you ☺️
everything went smoothly without a hitch and the cake we ordered was delicious and everyone loved it. Thanks for making our birthday party a success
My daughter was very happy with her lemon and elderflower birthday cake. Definitely one of my favourites.
Ordered online and picked il in person. Quick, clear, good price and good cake! Nothing but good feedback to share…
Such a good service and the cake personalisation was perfect. I'm very pleased and would definitely use this service again!
The cake was very tasty, I have never tried before and it was a good surprise.
My mum loved her coffe birthday cake.
Thank you for everything was amazing perfect ! Delicious !!!
The collection was really quick and easy and the cake was superb. Everyone liked it!
Lovely cupcakes. Picked up in store and staff were a little unresponsive and slightly grumpy but all good! Cannot understand why I have to pay £2.50 for picking up from a store tho
The collection was quick and easy and the cake was make to a very high standard as always. Lola's is great for consistency and quality.
Absolutely fabulous unicorn cake so pretty and well made. Really good size everyone loved it. Very tasty too. Well done lolas xx
I'd ordered gluten free cupcakes for my daughter's birthday as she's Coeliac and i inadvertently ordered 1 non-Coeliac cupcake. They had put that cupcake aside in a separate box and when she asked they let her choose a gluten free cupcake to replace it. I was very impressed with this and the ordering process.
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