Loving Lola’s cup cakes for years now! For me they are the perfect combination of sweetness, flavour, quality and always fresh! My absolute favourites are chocolate and raspberry and mixed berry! I ha... See more
Location
Switch locationTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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See what reviewers are saying
When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... See more
Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... See more
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more
Company replied
Company details
About Lola's - Lola's LiverPool St
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom
- +44203 966 8927
4.6
Excellent
197 reviews
Asks customers to review
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Ordering through Lola's was a really…
Ordering through Lola's was a really easy experience, pick up was really quick and hassle free and our cake was amazing! It tasted great and looked beautiful and was really great value for money - would definitely order again.
March 10, 2023
So lovely
So lovely - the cake was amazing and picking up the customer service was great.
March 6, 2023
Amazing cake
Amazing cake! Have had cupcakes from here before and decided to order a red velvet cake. Was not disappointed! Great taste, fresh and spongy. Will be ordering again for sure
March 3, 2023
Wonderful first birthday cake
Wonderful first birthday cake! Decorated perfectly and delicious!
March 5, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing vegan cake
Amazing vegan victoria sponge, it was for a brithday and the recipient loved it.
March 3, 2023
Reply from Lola's - Lola's LiverPool St
Hi Customer,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Cake was beautiful and very tasty.
Cake was beautiful and very tasty.
Issue with collection as the Liverpool Street Station shop should be open til 8pm, however the employee called me to go there before 7pm and repeated that to me we I have arrived at 7pm making her a huge favour. This has not been helpful.
February 19, 2023
Reply from Lola's - Lola's LiverPool St
Hi Ma,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Great tasting cake
Great tasting cake
Easy to order and pick up
Birthday boy loved the rainbow cake
February 22, 2023
Reply from Lola's - Lola's LiverPool St
Hi Amanda,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Reply from Lola's - Lola's LiverPool St
Hi Eleanor,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Reply from Lola's - Lola's LiverPool St
Hi Susana,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
The best cakes around
The best cakes around. You can’t beat a Lola’s cake. Friendly staff, on time and delicious.
February 6, 2023
got a cake for my daughter 16th she was…
got a cake for my daughter 16th she was over the moon with it and said it was the best cake ever! so delicious 🤤
February 1, 2023
Beautiful cake
February 4, 2023
Lifesavers
Lifesavers! My daughter has allergies and so being able to order her birthday cake and trust it will be safe for her, delicious for everyone and a really smooth experience for me is so brilliant. A real load off my mind. Thank you
February 3, 2023
Easy to order
The ease of locating items and the ordering process on the website. The collection process is straightforward as well. Cake was well received by my colleagues.
January 19, 2023
Ordered online
Ordered online, really easy, got exactly what I asked for, originally asked for delivery but I changed it to pick up from Liverpool Street, all ready when I got there, kept me up to date with emails
January 19, 2023
My daughters name was spelt wrong on…
My daughters name was spelt wrong on her 1 st birthday cake
January 8, 2023
Reply from Lola's - Lola's LiverPool St
Hello Yasmin,
Thank you for taking the time to leave this review.
I am so very sorry to see that there was a spelling mistake on your order.
This certainly is not up to our usual standards and I will certainly be passing this onto the relevant departments.
In the meantime, I am going to send over a quick email to discuss this further.
Once again, I am so very sorry about this and I look forward to your reply.
Best wishes,
Millie
The taste was amazing
The taste was amazing. We enjoyed a lot. And my daughter like that cake so much.
January 5, 2023
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