We are a BIG fan of Lola cupcakes. They are very innovative and bold with their flavors and none of the flavors ever disappointed us. Thery are located very conviniently at underground stations for me... See more
Location
Switch locationTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely love the cupcakes! I buy frequently now, a mix of vegan and non vegan, for my family. All delicious! It’s difficult to choose! Any flavour is delicious! Very polite , pleasant and profe... See more
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more
Company replied
The cake was absolutely delicious! I purchased a chocolate fudge cake from Lola’s cupcakes and all the guests at the party commented how tasty, moist and full of flavour it was. Thanks so much. W... See more
Company details
About Lola's - Lola's LiverPool St
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom
- +44203 966 8927
4.5
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing Vegan Cakes!
Absolutely delicious vegan Victoria Sponge! Highly recommend, ordered day before and picked up for a birthday party with now issues.
April 12, 2023
Reply from Lola's - Lola's LiverPool St
Hi Georgina,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Great service and product!
The ordering experience and arranging a convenient pick up location was easy.
I was contacted on the day to confirm my cake was ready for pick up.
The member of staff at the pick up location was very friendly, helpful and generous. A credit to the team.
Most importantly, the cake looked great and tasted even better - moist and flavoursome.
April 5, 2023
Yummy vegan cupcakes
Ordered a collection from Liverpool Street - had no issues at all the cupcakes were delicious!
March 23, 2023
Best coconut cake in London!
I ordered the coconut cake and it was absolutely delicious. The ganache was perfect and the chocolate sponge soft and moist. Will definitely order again.
March 22, 2023
Cupcakes were all overturned
Cupcakes were all overturned, I did not get shown the inside of the box properly on collection otherwise would’ve asked to fix it/make a new box.
March 16, 2023
Reply from Lola's - Lola's LiverPool St
Hi NYE,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Ordering through Lola's was a really…
Ordering through Lola's was a really easy experience, pick up was really quick and hassle free and our cake was amazing! It tasted great and looked beautiful and was really great value for money - would definitely order again.
March 10, 2023
So lovely
So lovely - the cake was amazing and picking up the customer service was great.
March 6, 2023
Amazing cake
Amazing cake! Have had cupcakes from here before and decided to order a red velvet cake. Was not disappointed! Great taste, fresh and spongy. Will be ordering again for sure
March 3, 2023
Wonderful first birthday cake
Wonderful first birthday cake! Decorated perfectly and delicious!
March 5, 2023
Amazing vegan cake
Amazing vegan victoria sponge, it was for a brithday and the recipient loved it.
March 3, 2023
Reply from Lola's - Lola's LiverPool St
Hi Customer,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Cake was beautiful and very tasty.
Cake was beautiful and very tasty.
Issue with collection as the Liverpool Street Station shop should be open til 8pm, however the employee called me to go there before 7pm and repeated that to me we I have arrived at 7pm making her a huge favour. This has not been helpful.
February 19, 2023
Reply from Lola's - Lola's LiverPool St
Hi Ma,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Great tasting cake
Great tasting cake
Easy to order and pick up
Birthday boy loved the rainbow cake
February 22, 2023
Reply from Lola's - Lola's LiverPool St
Hi Amanda,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Reply from Lola's - Lola's LiverPool St
Hi Eleanor,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Reply from Lola's - Lola's LiverPool St
Hi Susana,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.