Loving Lola’s cup cakes for years now! For me they are the perfect combination of sweetness, flavour, quality and always fresh! My absolute favourites are chocolate and raspberry and mixed berry! I ha... See more
Location
Switch locationTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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See what reviewers are saying
When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... See more
Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... See more
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more
Company replied
Company details
About Lola's - Lola's LiverPool St
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom
- +44203 966 8927
4.6
Excellent
197 reviews
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The staff were amazing and when I told…
The staff were amazing and when I told them it was my birthday 🎂 🥳 🎉 🎈 🎁 🎊 everything came out, whistles included!!! There's no cake like a Lola cake!!! The best cake in the world!!! Well worth the treat. I'll always only buy cakes from Lola's!!! ❤️🤗❤️
September 12, 2023
First time have used your compsny and…
First time have used your compsny and your cske came up to expectations and was delivered to time as per text notifications.
The only suggestion
I would like to make is that less sugar be used in the sponge mixture which had a good flavour and colour. I would certsinly recommend you to friends.
June 19, 2023
The cake was amazing,it tasted better…
The cake was amazing,it tasted better than expected and we were really happy. The service was great and placing an order was simple.
I would highly recommend Lolas and will be using them again.
May 21, 2023
Easy to order last minute for best…
Easy to order last minute for best quality cake! Great presentation, flavor, and affordable price. It’s my favorite place for cakes and cupcakes.
May 26, 2023
May use AI-assist with repliesRead more
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Cake collapsed
When we arrived to collect the cake, the cake wasn’t in the fridge and had been on a trolley all day. The cake was fine when we picked it up but as soon as it was bagged and some movement was on the cake from walking the cake collapsed as the frosting was far too soft. It should’ve been kept in the fridge and not on a trolley all day when it was warm. Rated two stars as the cake tasted nice but unfortunately could not be given as a celebratory cake
May 22, 2023
Reply from Lola's - Lola's LiverPool St
Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear that you found your collection experience was sadly less than perfect.
This does not reflect our usual high standard at Lola's, and I do understand your disappointment.
I have checked our system and I am afraid I have not found any correspondence with you regarding this order. I will be getting in touch with you shortly via email, so that we can discuss this further and improve this experience.
I look forward to speaking with you,
Greta
Easy to use the app … delivery was on…
Easy to use the app … delivery was on time… loads of options and to top it all the cake was delicious. Thank you
May 20, 2023
Absolutely amazing mermaid cake!
Absolutely amazing mermaid cake!! My daughter adored it and it tasted delicious! Thank you Lola’s xxx
May 16, 2023
I love Lola's Cupcakes
Lola's cupcakes are fantastic they taste like heaven!
I ordered online and collected from Liverpool Street it was really easy to do
May 2, 2023
Reply from Lola's - Lola's LiverPool St
Hi Tamsin,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
We had a gluten free Victoria sponge…
We had a gluten free Victoria sponge for a colleagues birthday. I hadn’t had a gluten free cake before so wasn’t sure what to expect - it was delicious, everyone loved it and I even worried it wasn’t gluten free because I couldn’t taste a difference!
April 23, 2023
The cake is delicious
The cake is delicious! buy online was easy, a bit less easy to find the actual shop at Liverpool station ( maybe because I wasn't expecting to have the stall in the actual overground. Overall experience very good!
April 23, 2023
Amazing Vegan Cakes!
Absolutely delicious vegan Victoria Sponge! Highly recommend, ordered day before and picked up for a birthday party with now issues.
April 12, 2023
Reply from Lola's - Lola's LiverPool St
Hi Georgina,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Great service and product!
The ordering experience and arranging a convenient pick up location was easy.
I was contacted on the day to confirm my cake was ready for pick up.
The member of staff at the pick up location was very friendly, helpful and generous. A credit to the team.
Most importantly, the cake looked great and tasted even better - moist and flavoursome.
April 5, 2023
Yummy vegan cupcakes
Ordered a collection from Liverpool Street - had no issues at all the cupcakes were delicious!
March 23, 2023
Best coconut cake in London!
I ordered the coconut cake and it was absolutely delicious. The ganache was perfect and the chocolate sponge soft and moist. Will definitely order again.
March 22, 2023
Cupcakes were all overturned
Cupcakes were all overturned, I did not get shown the inside of the box properly on collection otherwise would’ve asked to fix it/make a new box.
March 16, 2023
Reply from Lola's - Lola's LiverPool St
Hi NYE,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
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