The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... See more
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See what reviewers are saying
Truely succulent and by far the best combo ever. The Red velvet so fluffy, the raspberry and chocolate to die for. The lemon has a beautiful kick, and my god am I missing my blueberry flavour . The ca... See more
I ordered 70 mini cupcakes for my wedding reception with a personalised photo on top. They were easy to collect and so delicious! I knew I wanted Lola’s because they are my favourite cake in London... See more
My experience was truly wonderful thanks to the Brazilian lady with gray hair, who assisted me with such care, patience, and kindness. She showed great professionalism while also conveying a rare warm... See more
Company details
About Lola's - Lola's London Bridge
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
London Bridge Underground Station, SE1 3QX, London, United Kingdom
- +44203 991 0192
4.7
Excellent
411 reviews
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The cake was absolutely perfect and…
The cake was absolutely perfect and tasted so good, it was for my best friends 30th and she loved it!
March 21, 2026
Amazing
I was planing my wife's birthday/baby gender reveal and her favourite desert shop is Lola's.
So I went to the closest from our venue and it was great the lady was knowledgeable and kind.
The cupcakes and birthday cake were as expected perfect!
Couldn't recommend it more!
March 9, 2026
Excellent chocolate heaven cake
Excellent chocolate heaven cake, beautifully decorated and everyone loved it. Collection at London Bridge underground Stn. was faultless. Would definitely purchase from Lola’s again, Very professional and efficient. Thank you!
March 9, 2026
It was truly a fabulous cake
It was truly a fabulous cake - looked fabulous, tasted DELICIOUS and honestly you’d never know it was vegan. Massive success. So cute the hand piped decoration…. THANK YOUUUU
January 28, 2026
The best cake I’ve ever had to…
The best cake I’ve ever had to celebrate my mum’s birthday thank you
January 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Way too much sugar and icing
Way too much sugar and icing. My 5 years old had one bite of her birthday cupcake and then didn’t want any more, and neither did I.
January 23, 2026
Reply from Lola's - Lola's London Bridge
Hello,
Thank you for taking the time to leave us a review.
I am sorry that you found the cake too sweet. The Unicorn cake is a buttercream cake which is the sweetest icing we offer, and also has lots of sugar decorations.
I can recommend a cream cheese or mascarpone frosted cake as these do contain less sugar in the icing.
We appreciate all feedback, so if you would like to get in touch to discuss this further please email us on hello@lolascupcakes.com
Kind regards,
Chrissy
Delicious birthday cake and cupcakes
I ordered a birthday cake for home delivery which came in time and was really delicious (the black forest gateau cake). The small size was more than enough for 6 adults. I also bought two boxes of cupcakes from the London Bridge site which were all absolutely delicious. Would certainly buy from here again!
January 15, 2026
Waited 10 minutes at Lola's London…
Waited 10 minutes at Lola's London Bridge this morning. No Server.. Contacted customer service and they suggested feedback, here is the 1 Star feedback
January 22, 2026
Unprompted review
Reply from Lola's - Lola's London Bridge
Hello Andrew,
Thank you for taking your time to share your feedback with us.
I'm very sorry to hear that you had to wait at our London Bridge shop to receive service.
The team member at the shop may have to leave for short periods on occasion for many different reasons, but there should always be a message left at the stand to advise you that they will return shortly.
I will be sure to pass your feedback on to our stores and area management teams to review our CCTV and speak with the team to better understand what could have occurred on this occasion and what we can do to improve on our service for the future.
If you would like to discuss this further with our team or if you have any further feedback regarding our service, please do not hesitate to contact us directly at hello@lolascupcakes.com.
Kind regards,
Perfect large cake for a milestone birthday
Ordered a large cake for my milestone birthday. It was (thankfully) bigger than I envisaged and definitely delivered the number of portions stated.
The cake looked great, it was beautifully iced and the personalised writing was perfect. Most importantly it tasted incredible and had the right balance of sponge to icing.
Finally just a note that the cake was well packaged in a sturdy box. Pick up was smooth and staff very friendly.
January 12, 2026
We don’t go anywhere else for our…
We don’t go anywhere else for our birthday cakes these days. Best cakes in London!
December 26, 2025
Delicious!
December 22, 2025
The Victoria Sponge is amazing and the…
The Victoria Sponge is amazing and the Orea cake is jyst the right amount of cream and sweetness.
December 24, 2025
Unprompted review
You can’t go wrong with Lola’s…
You can’t go wrong with Lola’s Cupcakes! They’re fresh, heavenly in taste, and super cute. The best!
December 9, 2025
Birthday Cake Promotion
The cake on my birthday is such a nice gesture. And the cake was delicious!
December 14, 2025
Occasion cakes
Ordered two cakes! The pearl cakes was lovely although the icing was quite sweet! Very creamy and sponge moist! We also ordered the vegan red velvet which was very good, moist and tasty!
Highly recommend love the cakes!staff were very careful with my items and received excellent customer service with polite staff!
December 7, 2025
Amazing
Second cake we get from Lola’s. Both times they were delicious and look beautiful!
December 2, 2025
The double chocolate cake was delicious…
The double chocolate cake was delicious and looked great, invluding the personalisation....went down a storm! Would definitely be my go to for other occasions. Had one delivered home and collectes another at London Bridge store. Great service all round, thank you!
November 29, 2025
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