I ordered the small carrot cake online and special wording. From ordering to pick up at London Marylebone Station I couldn’t fault Lola’s. The cake was outstanding. Best carrot cake I’ve had in a l... See more
Location
Switch locationMarylebone Railway Station, Melcombe Place, NW1 6JR London, GB
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See what reviewers are saying
It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... See more
I made enquiry by email first, very helpful. Then ordered the cake and picked it up in couple of days, easy to choose the date. I picked up day before my daughter’s party. It was kept cool in the Mary... See more
The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... See more
Company details
About Lola's - Lola's Marylebone
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Marylebone Railway Station, Melcombe Place, NW1 6JR, London, United Kingdom
- +44203 514 2234
4.7
Excellent
150 reviews
Asks customers to review
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Best cupcakes in town
Quality ingredients and rich flavour makes these cupcakes extra tasty plus excellent presentation and beautiful package makes whole experience very special . Highly recommended!
August 30, 2025
Our cake from Lola's was delicious
Our cake from Lola's was delicious, very pretty and so, so fresh. Ordering and collection was extremely simple. Most appealing was the natural ingredients without preservatives at an affordable price. Thank you 🙏
August 1, 2025
Amazing pistacchio chocolate Kunafa
We ordered the pistacchio chocolate kunafa cake and it was just amazing!🤩
July 22, 2025
Customer service from kiosk attendee…
Customer service from kiosk attendee was pleasant and she helpfully and patiently packaged items in the manner as requested.
Cupcakes were delish (moist and yummy)
June 4, 2025
Fantastic cupcakes!
Fantastic cupcakes for my daughter’s birthday. Very moist and flavourful and the icing was not too sweet. Highly recommend!
May 19, 2025
The whole process was smooth
The whole process was smooth, from pre-ordering online with a selected date and choosing the extra decoration for the cake. The delivery arrived early-mid morning and my friend was delighted. It looked lovely and she said it tasted delicious! Highly recommend.
April 26, 2025
Very Berry Cake
I ordered a very berry cake, it was soft, fruity and delicious! Everyone loved it!!
April 20, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Confusion and No Confirmation of Order
Ordered cupcakes for my birthday. No email confirmation received. No text message on the day received. Went to collect my cupcakes at Marylebone train station as the money had left my bank account to major confusion as I had no reference number.
After showing I had paid for them, got the response that was not accepted and they needed a reference number - that I had not been sent.
After some persuasion the cupcakes were collected as they were actually there. My name was on the box but this initially was not enough.
The annoying thing is that Lola’s must have my email address as they asked for a review - well the cupcakes were nice but the service was bad!
March 20, 2025
Reply from Lola's - Lola's Marylebone
Hello Fiona,
Thank you for taking the time to leave this review.
I am sorry to hear that your experience in our store was not how we would of hoped and I will pass this feedback on to ensure we can improve this for the future.
To collect an order from one of our stores you would just need to show either the confirmation email or ID which matches the name on the order.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Very nice and friendly and sweet staff
January 13, 2025
We demand more cake please!
We demand more cake please!
I ordered a Vanilla Rainbow Sweets Nationwide Cake, which turned out to be a lovely looking and tasting cake. I got exactly what I ordered and it was easy enough to collect from the stall in Marylebone Station.
My only criticism was that the Medium was not big enough for 14 people as advertised, and my party of 13 demanded more. So, unless each person wants a slither of cake, I would say medium is enough for 8-12 people max.
November 16, 2024
Vegan fudge brownie cake triumph
I ordered a vegan fudge brownie cake for my daughter’s birthday. Not only was it one of the tastiest and most moist vegan cakes we have had, but it was incredibly easy to order and pick up from their stall at Marylebone station. It was safely stored in a fridge their until I picked it up.
October 23, 2024
Ordered a personalised birthday cake…
Ordered a personalised birthday cake for my mums 82nd and she absolutely loved it! Ordered was so easy and collection on time and really convenient. Would definitely order again and 100% recommend.
October 16, 2024
Beautifully presented cakes
Bought for my sons birthday cakes are always special and beautifully designed however the delivery prices are ridiculous
October 11, 2024
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