Lola's - Lola's Marylebone Reviews 

150
TrustScore 4.5 out of 5

4.7

Marylebone Railway Station, Melcombe Place, NW1 6JR London, GB


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Rated 5 out of 5 stars

I ordered the small carrot cake online and special wording. From ordering to pick up at London Marylebone Station I couldn’t fault Lola’s. The cake was outstanding. Best carrot cake I’ve had in a l... See more

Rated 5 out of 5 stars

It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... See more

Rated 5 out of 5 stars

I made enquiry by email first, very helpful. Then ordered the cake and picked it up in couple of days, easy to choose the date. I picked up day before my daughter’s party. It was kept cool in the Mary... See more

Rated 5 out of 5 stars

The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Marylebone

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Marylebone Railway Station, Melcombe Place, NW1 6JR, London, United Kingdom

  • +44203 514 2234

4.7

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.7

All reviews

(150)

5,654 reviews in the last 12 months

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Rated 4 out of 5 stars

The cake itself is amazing and…

The cake itself is amazing and delicious. I am from Camden and trust me there is no much option to order birthday cake here locally. But it was nice to have an option to pick up from stations. But I think you have to re-think on the Kings Cross and Tottenham court road branch and to have collection available over the weekend. I had to go all the way to Marylebone to collect then go back to Kings cross to take the train. It was frustrating as you cannot order at the shop itself and have to go on the website and I believe it would be good to see a preview of what we write on the cake. As I'm still not sure of the character limits include the Happy birthday message and then you have then you have the words limit. Why you do not have a branch in Euston.

September 23, 2024
Rated 5 out of 5 stars

Lola's Cupcakes graced our birthdays…

Lola's Cupcakes graced our birthdays and celebrations since 2020. So whenever I am in the city, I grab a cupcake to go. This time I joined their membership and got a free brownie! Now I'm obsessed, that brownie was the best. So, I'll be ordering the brownies for my next celebration.

September 27, 2024
Rated 1 out of 5 stars

Was not packaged properly went home to…

Was not packaged properly went home to find them all put of the box. This was not presentable!

September 25, 2024
Lola's - Lola's Marylebone logo

Reply from Lola's - Lola's Marylebone

Hello Mohammed,

Thank you for taking the time to leave this review.

I am sorry to hear that your cupcakes were not presentable and I will be in touch with you shortly to help resolve this.

Kind regards,
Chris

Rated 5 out of 5 stars

Good choice and easy to order

Good choice and easy to order. Collection very straightforward and member of staff very friendly and well organised so only took seconds to collect
Cake beautiful and very tasty.
Overall excellent experience

September 12, 2024
Rated 5 out of 5 stars

I love this brand!

I love this brand! Always greeted with a smile at a kiosk (Marylebone Station is our number 1 favourite), Lola's always delivers quality and great products.

September 10, 2024
Rated 5 out of 5 stars

Love Lola’s cupcakes are the best

Love Lola’s cupcakes are the best. Always great customer service. It was my birthday a few days ago, the staff were so friendly and helpful I got to get a free cake because I’m a part of the membership. Got a red velvet cake and it was delicious!

I also was able to get a few people interested to sign up to Lola’s cupcakes. Win win!

September 11, 2024
Rated 4 out of 5 stars

Lovely cake

Loved the GF cake, design is very nice and compact.. the only point to mention is the cake was a bit dry but delicious

September 2, 2024

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