Lola's - Lola's Marylebone Reviews 

150
TrustScore 4.5 out of 5

4.7

Marylebone Railway Station, Melcombe Place, NW1 6JR London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... See more

Rated 5 out of 5 stars

I highly recommend Lola’s cupcake to everyone! Their cake isn’t too sweet for kids and the quality of their cake were amazing.

Rated 5 out of 5 stars

The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... See more

Rated 5 out of 5 stars

Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great valu... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Marylebone

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Marylebone Railway Station, Melcombe Place, NW1 6JR, London, United Kingdom

  • +44203 514 2234

4.7

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.7

All reviews

(150)

5,724 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing cake!

Cake was really amazing! We had the Llama and it was beautiful. Team was really helpful as last minute I diverted it from my collection location to deliver at home the next day. Great service!

December 2, 2022
Rated 5 out of 5 stars

Excellent service

Delicious cake & excellent experience! We ordered the chocolate cake with rainbow sponge! It was beyond delicious!

November 18, 2022
Rated 5 out of 5 stars

OMG so yum!

Bought my wedding cake from Lola's. Was easy to pick up, nicely packaged and easy to get out of the box. The price was very good also in comparison to other cakes of a similar size. I ordered the 'naked' cake without the fruit and then just bought a load of fruit on the day and plonked it on. There is a version you can get with the fruit on it I think. The cake was delicious, no one complained and everyone says they enjoyed it and how yummy it was. A definite winner and also looked very impressive. I was not disappointed. Thanks Lola's!

May 27, 2022
Rated 4 out of 5 stars

Sent as a gift

Sent as a gift, recipient was very happy with quality and taste however the gift note was missing which is unfortunate and why this is not a 5 star rating as they had to call and ask who sent the gift to find out it was from me.

March 25, 2022
Rated 5 out of 5 stars

Amazing service

Amazing service! Ordered a cake from Australia to send my friend in London, everything was an easy process! Fast response as well as I had to change the date of delivery

February 9, 2022
Rated 1 out of 5 stars

Delicious cake amazing services and…

Delicious cake amazing services and prompt timing ,brilliant,will buy it again

February 7, 2022
Lola's - Lola's Marylebone logo

Reply from Lola's - Lola's Marylebone

Hi,

Thank you for your feedback.

I'm glad to hear you enjoyed your cake and our services. I can your rating was for one star - if there is anything we can do to improve on this, please can you let us know by emailing hello@lolascupcakes.com.

Hoping you have a lovely day,

Nikky

Rated 5 out of 5 stars

Helped me out with a last minute order…

Helped me out with a last minute order and everything was perfect. Love that they have so many locations but have really well-made, high-quality items. The vegan cupcakes were a big hit and the tiramisu was very light and tasty.

January 27, 2022
Rated 2 out of 5 stars

The cupcakes I ordered were picked up…

The cupcakes I ordered were picked up by someone else, and I had to get new ones which were not the ones I wanted. Two stars for giving me a replacement and a refund.

December 28, 2021
Lola's - Lola's Marylebone logo

Reply from Lola's - Lola's Marylebone

Hello,

Thank you for taking the time for leaving us a review.

I am so sorry to hear your cupcakes were misplaced at the store.

Sadly this does not reflect our usual standard and I will pass on your feedback to the relevant department to see if there is anything we can do to improve on our service.

Please email us on hello@lolascupcakes.com if you wish to discuss further about this matter.

Best wishes,

Olima



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