Lola's - Lola's Selfridges Birmingham Reviews 

852
TrustScore 4.5 out of 5

4.6

Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... See more

Rated 5 out of 5 stars

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... See more

Rated 5 out of 5 stars

I had my favourite red velvet cake for my birthday and it was so delicious. I usually get the cupcakes which are a 10/10 and sometimes when you have a larger version, it’s not quite the same but this... See more

Rated 4 out of 5 stars

Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Selfridges Birmingham

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, United Kingdom

  • +44121 643 2004

4.6

Excellent

TrustScore 4.5 out of 5

852 reviews

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4.6

All reviews

(852)

5,736 reviews in the last 12 months

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Rated 5 out of 5 stars

Very tasty cake

Very tasty cake. Collection was easy. Cake looked stunning and fed the right amount of people.
Only gripe is the limited stores for collection outside of London.

March 21, 2026
Rated 5 out of 5 stars

60th Birthday Surprise

ordered for my friends surprise 60th Birthday. Guests were very impressed, Cake looked beautiful and tasted delicious. Recommend Lola's.

March 15, 2026
Rated 2 out of 5 stars

I specifically ordered a small cake

I specifically ordered a small cake, however the cake I received appears to be the wrong size. This was disappointing, as the cake was intended for a particular occasion and the size did not meet my expectations.

March 8, 2026
Lola's - Lola's Selfridges Birmingham logo

Reply from Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for letting us know your cake appeared to be incorrect.

I am so sorry that your cake appeared to be the wrong size, we do have many checks in our bakery to try to prevent this happening.

I will email you shortly to ask for photos so we can investigate this further.

Best wishes,

Alice

Rated 4 out of 5 stars

I like the taste of Lola’s cupcakes and…

I like the taste of Lola’s cupcakes and the vegan options too. I went to the Solihull branch a few times recently and had a good service however the last time the wrong brownie was packed as the lady was answering a call when packing mine. I would order again.

February 23, 2026
Rated 5 out of 5 stars

Amazing fantastic service!!

Amazing fantastic service!!
Fast order process and delivery within a 4 days! Perfect for last minute moments.

Great taste! Everyone enjoyed the chocolate cake. Cake design is true to what picture!

March 1, 2026
Rated 5 out of 5 stars

So easy to book online

So easy to book online, cake came from refrigerated van with box and proper bag to carry it. Most importantly there wasn’t a drop left, everybody loved it. Would definitely recommend and use again.

February 27, 2026
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing — I’ve never had anything quite like it.

Not overly sweet or too fresh, and the cake itself was beautifully moist.

It was decorated exactly as shown in the advertised picture.

The birthday boy wasn’t a fan, but we the parents thoroughly enjoyed it and would happily purchase again.

Ordering was simple and very easy to navigate.

January 29, 2026
Rated 1 out of 5 stars

Celebration bow cake

Really disappointed with this cake. It was very dry and stodgy, not at all what we expected for a celebration cake. On top of that, the writing was incorrect — an L was written and then changed into a T, which was very noticeable and looked messy. For the price paid, we expected much better quality and attention to detail.

January 24, 2026
Lola's - Lola's Selfridges Birmingham logo

Reply from Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion. This of course does not sound as per our usual high standard for our cakes.

I can assure you all orders are baked and prepared fresh for the date of delivery/collection.

We would of course like to understand your feedback further and I will be in touch with you via email shortly to discuss the issues the further.

Kind regards,

Rated 1 out of 5 stars

Not worth it.

Cake was not worth it to be completely honest. Undersized with stale cinnamon buns and dry sponge that tasted more like a carrot cake with a bit of cinnamon in it. Overall pretty underwhelming.

January 19, 2026
Lola's - Lola's Selfridges Birmingham logo

Reply from Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback. I am very sorry for any disappointment experienced on this occasion.

I can assure you that all cakes are freshly baked and prepared for the delivery/collection date chosen.

We do recommend cakes are allowed to come up to room temperature before serving to ensure the cake is consumed at its best.

I will note your comments with regards to the flavour of the cake.

If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Rated 5 out of 5 stars

Always great

Always great, its a vegan cake but ignoring that its still my favourite bar the mango passionfruit cupcake, wish they did that as a permanent cake which was the diwali special, absolutely amazing, definitely the best.

January 19, 2026
Rated 5 out of 5 stars

Quality at a good price

The cake that We ordered was a frozen theme and was amazing, the cake was good quality and well presented in a sturdy box.
My only issue is that its collection only in our area so We had a 30 miles round trip to the bullring in Birmingham Selfridges but I would still order another cake through Lola's.

January 24, 2026

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