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Lola's - Lola's Selfridges Birmingham Reviews 

853
•
TrustScore 4.5 out of 5

4.6

Cake Shop
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Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB

•
+44121 643 2004

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... See more

Rated 5 out of 5 stars

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... See more

Rated 4 out of 5 stars

Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... See more

Rated 5 out of 5 stars

I had my favourite red velvet cake for my birthday and it was so delicious. I usually get the cupcakes which are a 10/10 and sometimes when you have a larger version, it’s not quite the same but this... See more

Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Selfridges Birmingham

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, United Kingdom

  • +44121 643 2004

4.6

Excellent

TrustScore 4.5 out of 5

853 reviews

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4.6

All reviews

(853)

5,744 reviews in the last 12 months

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Rated 3 out of 5 stars

The cakes are very good

The cakes are very good, well made and presented. The customer service at the Lola’s counter in Selfridges Birmingham wasn’t particularly friendly.

December 9, 2025
Lola's - Lola's Selfridges Birmingham logo

Reply from Lola's - Lola's Selfridges Birmingham

Hello Nick,

Thank you for sharing your feedback with us regarding your recent visit to our Birmingham Selfridges shop location.

Our team is committed to friendly and high quality customer service at all levels and we are sorry to hear that your experience at this shop fell short of those standards.

I will be sure to log this with the relevant stores and area managers to ensure that proper attention and retraining can be provided to the team to ensure that we can improve on this experience for the future.

If you would like to discuss your visit with our team directly, please do not hesitate to contact us directly at hello@lolascupcakes.com.

Kind regards,

Rated 5 out of 5 stars

Great service great tasting product

The customer service recived from penny was 2nd to none, great knowledge and very helpful.
Everyone really enjoyed the birthday cake probably the best cake tasted to date definitely recommend

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Pure Bliss with Every Bite,Lola’s never disappoints

I ordered a Red Velvet cake from Lola’s Cupcakes for delivery and couldn’t be happier with the experience. The ordering process was smooth and straightforward, and the cake arrived right on time, beautifully presented and in perfect condition.

The cake itself was absolutely delicious. The sponge was incredibly soft, rich, and moist, and the cream cheese frosting was smooth, creamy, and perfectly balanced—not too sweet. The flavour was spot on and enjoyed by everyone.Just to note I have been ordering from Lola’s for a good number of years now and the experience has always been great.

December 6, 2025
Rated 5 out of 5 stars

Excellent birthday cake

Fantastic birthday cake, beautifully made and tasted as good as it looked. Have tried many providers in Birmingham in recent years and this was the best so far. A bit on the expensive side (esp with delivery), but worth the extra for a special occasion when you want to avoid any disappointment.

October 28, 2025
Rated 5 out of 5 stars

The staff were amazing

The staff were amazing
The ordering was so easy
The cake was out of this world
Can not fault experience from start to finish
Happily order again and agaim

October 26, 2025

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