Lola's - Lola's Selfridges London Reviews 

368
TrustScore 4.5 out of 5

4.7

Food Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. Went to buy a bento cake as a last minute gift for a friend's graduation. Staff asked if I'd like a small message to be written on the bento cake. I didn't know that this was possi... See more

Rated 5 out of 5 stars

This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... See more

Rated 5 out of 5 stars

Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... See more

Rated 4 out of 5 stars

On this particular day I went the person was new to the role and still learning and you could tell she needed help. She realised this and said to me she was new.


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Selfridges London

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, United Kingdom

  • +44207 318 3146

4.7

Excellent

TrustScore 4.5 out of 5

368 reviews

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4.7

All reviews

(368)

5,938 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Went to buy a bento cake as a last minute gift for a friend's graduation. Staff asked if I'd like a small message to be written on the bento cake. I didn't know that this was possible, so it was very nice of the staff to offer this. Lovely chocolate cake and excellent service, went beyond my expectations, thank you 🙂

July 28, 2026
Rated 4 out of 5 stars

Easy to order and collect

Easy to order and collect. I got the Vanilla cake (14 slices). It was too small for 14 slices, I got around 10 decent slices. Cake was moist, delicious and very sweet, we went for no Jam which im glad I did.

July 18, 2026
Rated 5 out of 5 stars

Birthday cake all berries chocolate

The ordering was easy
Cake was ready in time
Pick up was easy and fast
The box is so thick and strong, had no worries of cake moving or getting ruined
It tasted divine, afew people asked for 2nd serving. It looked beautiful. Just one thing i would say is I would prefer the height lower and the cake wider to ease the cutting.

July 8, 2026
Rated 5 out of 5 stars

Fantastic cake and easy ordering

The Frozen themed birthday cake was gorgeous and a hit with everyone, especially the 5 year old birthday girl. So many parents liked it that several asked where it came from and purchased it for their own children's parties. We've seen 3 of this cake in the past 2 week!

June 29, 2026
Rated 5 out of 5 stars

Consistently the absolute BEST cakes…

Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well packaged everything was for delivery, really
There is no competition for these guys!

July 9, 2026
Rated 5 out of 5 stars

This is not the first time that we have…

This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious, the cake was moistured enough and the cream on top was so delicious as per all other products.
Thanks for everyone in Lola’s Team who makes delicious cakes and giving the people’s life a full of sweetness and enjoy🤍🌸

July 8, 2026
Rated 5 out of 5 stars

I love shopping at Selfridges

I love shopping at Selfridges, the team were busy but professional & efficient the cupcake purchased were personalised with happy birthday for a colleague birthday. They have a huge selection to choose from .

February 24, 2026

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