Lola's - Lola's Selfridges London Reviews 

383
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TrustScore 4.5 out of 5

4.7

Food Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB

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Rated 5 out of 5 stars

My baby sister is in hospital and she has been told she cannot have any more operation.so I needed something comforting to get through what has been going for the pass month. Just able to set in Selfr... See more

Rated 5 out of 5 stars

I ordered a small vintage cake for my 23rd birthday and everything was absolutely perfect! The cake looked beautiful, tasted amazing, and the “Twenty Three” personalization was exactly what I wanted.... See more

Rated 5 out of 5 stars

This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... See more

Rated 3 out of 5 stars

I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... See more

Company replied


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's Selfridges London

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, United Kingdom

  • +44207 318 3146

4.7

Excellent

TrustScore 4.5 out of 5

383 reviews

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4.7

All reviews

(383)

5,792 reviews in the last 12 months

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Rated 5 out of 5 stars

Red velvet cake present

The red velvet cake was a present arranged for my birthday at your Selfridges branch.

The staff were kind and helpful, the cake was delicious and the packaging was excellent.

What a lovely treat.

September 6, 2025
Rated 5 out of 5 stars

Can we build a frozen cake?

We ordered the Frozen cake. It was super nice and tasted great too. People at the shop was super friendly too. Only we hope their delivery will extend to wider suburbs so we don’t need to collect them…

August 21, 2025
Rated 5 out of 5 stars

Wonderful Cupcakes & Staff

I had a wonderful experience at Lola’s in Selfridges which was made possible by kind and helpful staff. I also have been a customer of Lola’s for years and would recommend them due to the high quality of their products.

August 27, 2025
Rated 5 out of 5 stars

Lola’s Cupcakes at Selfridges never…

Lola’s Cupcakes at Selfridges never disappoints! The cupcakes are always beautifully presented and absolutely delicious — moist, fresh, and full of flavour. Whether it’s the classic Red Velvet or something more indulgent like the Chocolate Fudge, every bite is a treat.

The staff are always friendly, helpful, and patient, even when it’s busy. They’re happy to make recommendations or help you customise a box. It’s my go-to spot whenever I want to pick up something sweet for a celebration or just to treat myself.

Highly recommend if you’re in Selfridges and have a sweet tooth — Lola’s is a little slice of cupcake heaven!

July 28, 2025
Rated 1 out of 5 stars

We collected from Selfridges on Oxford…

We collected from Selfridges on Oxford Street. The cakes were not packed in a cool box like all other Lola deliveries we have had before and the cakes were more or less ruined by the time we got home on the hottest day of the year. Staff in Selfridges did not seem bothered about lack of cool packaging. Very disappointed.
Have ordered a few times with Lola’s before and they have been delivered to our home .
This time we are wondering to shop with Lola’s again. Very sad.

July 13, 2025
Lola's - Lola's Selfridges London logo

Reply from Lola's - Lola's Selfridges London

Hello Mr Bostock,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you were disappointed with the packaging of your cakes upon collection.

When ordering for collection or driver delivery, all of our orders are packed in our branded boxes with no additional packaging.

If you do order a postal delivery, we do use our postal packaging which includes dry ice to ensure our products stay fresh for the journey. This is as they are sent overnight so they need the additional packaging to ensure they arrive in perfect condition the next day.

If you do wish to discuss this any further, please feel free to email us on hello@lolascupcakes.com

Best wishes,

Chloe

Rated 5 out of 5 stars

Delicious banana cale

The cake was ready early on the day, ready for pick up at anytime. It looked good with all the decorations and it didn’t disappoint, it tasted so, so good.

July 11, 2025
Rated 5 out of 5 stars

Lola’s at Selfridges

Always lovely to visit Lola’s at Selfridges. The staff are friendly and attentive, and the cakes alway fresh with a variety to choose from.

I wish Lola would also consider selling one or two savoury cakes for those of us who wish sometimes away from sweet ones!

June 18, 2025
Rated 3 out of 5 stars

Poor customer service. Amazing food.

While the cake was fabulous as always. The customer service was honestly so terrible :( the girl was so mean and moody. She was so rude when I came to collect my birthday cake.

June 7, 2025
Lola's - Lola's Selfridges London logo

Reply from Lola's - Lola's Selfridges London

Hello Maryam,

Thank you for taking the time to leave this review.

I am sorry to hear about your experience in our Selfridges store, we want customers to enjoy their trips to our stores and I will pass this onto the store manager to be reviewed internally.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Rated 1 out of 5 stars

Not very fresh cake and less raspberry…

Not very fresh cake and less raspberry and chocolate in the middle of the cake very less cream
I don t recommend
Sorry

June 14, 2025
Lola's - Lola's Selfridges London logo

Reply from Lola's - Lola's Selfridges London

Hello Teasa,

Thank you for taking the time to leave this review.

I am sorry to hear that you were not happy with your cake, all of our items are baked fresh for delivery but I will be in touch with you to discuss this further.

Kind regards,
Chris

Rated 5 out of 5 stars

Perfect birthday cakes

We ordered the gluten free tiramisu opera cake and the vega raspberry and passion fruit (large party) They were both absolutely delicious and people without dietary restrictions enjoyed them just a much as those with. Arrived on time, would recommend.

June 7, 2025
Rated 5 out of 5 stars

Enhanced the birthday of someone with…

Enhanced the birthday of someone with milk intolerance. Didn’t think a vegan cake could taste particularly nice but was amazed with the caramel vegan cake. It was well worth the money seeing our friend’s eyes light up at the restaurant when we brought out the cake. Bought from Lola’s in Selfridges. Lovely staff serving. Only downside was that we could not have a message in icing on the cake because we told that the icing was not vegan.

May 31, 2025
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