Lola's - Lola's Selfridges London Reviews 

371
TrustScore 4.5 out of 5

4.7

Food Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB


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Rated 5 out of 5 stars

Lola’s cakes are delicious and I have to visit when I’m in London. My favourite is the red velvet cupcake but I had the lemon flavour on my most recent visit and it was also delicious.

Rated 5 out of 5 stars

This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... See more

Rated 5 out of 5 stars

Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... See more

Rated 3 out of 5 stars

Lola's makes scrumptious cakes and they look amazing - no doubt about that. I bought a medium-size Fresh Berry cake (supposedly for up to 14 people but could feed more) and everyone loved it. Howe... See more

Company replied


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Selfridges London

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, United Kingdom

  • +44207 318 3146

4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

5,848 reviews in the last 12 months

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Rated 5 out of 5 stars

The best cakes

The best cakes. Everytime!! Lola’s never disappoints and all your guests will be talking about how delicious it was for days!!

November 23, 2025
Rated 5 out of 5 stars

I got a cake for my birthday and of…

I got a cake for my birthday and of course it had to be the most chocolatey one my eyes could see. It was heavenly, just like its name. I absolutely love Lola's. I am a fan and a customer since 2011 and it remains my favourite treat. Keep making those delicious cupcakes and cakes and I will stay an avid fan forever.

November 3, 2025
Rated 5 out of 5 stars

Red velvet cake present

The red velvet cake was a present arranged for my birthday at your Selfridges branch.

The staff were kind and helpful, the cake was delicious and the packaging was excellent.

What a lovely treat.

September 6, 2025
Rated 5 out of 5 stars

Can we build a frozen cake?

We ordered the Frozen cake. It was super nice and tasted great too. People at the shop was super friendly too. Only we hope their delivery will extend to wider suburbs so we don’t need to collect them…

August 21, 2025
Rated 5 out of 5 stars

Wonderful Cupcakes & Staff

I had a wonderful experience at Lola’s in Selfridges which was made possible by kind and helpful staff. I also have been a customer of Lola’s for years and would recommend them due to the high quality of their products.

August 27, 2025
Rated 5 out of 5 stars

Lola’s Cupcakes at Selfridges never…

Lola’s Cupcakes at Selfridges never disappoints! The cupcakes are always beautifully presented and absolutely delicious — moist, fresh, and full of flavour. Whether it’s the classic Red Velvet or something more indulgent like the Chocolate Fudge, every bite is a treat.

The staff are always friendly, helpful, and patient, even when it’s busy. They’re happy to make recommendations or help you customise a box. It’s my go-to spot whenever I want to pick up something sweet for a celebration or just to treat myself.

Highly recommend if you’re in Selfridges and have a sweet tooth — Lola’s is a little slice of cupcake heaven!

July 28, 2025

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