I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... See more
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See what reviewers are saying
This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... See more
Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... See more
Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The... See more
Company details
About Lola's - Lola's Selfridges London
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, United Kingdom
- +44207 318 3146
4.7
Excellent
372 reviews
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First time tasting Lola’s cupcakes in…
First time tasting Lola’s cupcakes in Selfridges on a recent trip to London. I had a gluten free red velvet and my daughter had regular and we both said they were the most delicious we’d ever tasted. So good that we had to look for them in other locations on our visit. Unfortunately no delivery options for Northern Ireland.
July 31, 2024
I ordered 12 Lola's cupcakes online (2…
I ordered 12 Lola's cupcakes online (2 boxes of 6). Lola's online support by phone was polite and very helpful. All my queries were answered.
When I tried to collect the cakes on 19th July from Selfridges, the store was closed due to the global IT issue. I called Lola's helpline. They called me back and told me that the issue had been resolved and I could go and collect the cakes. The staff on the Lola's cakes counter in Selfridges were also very poliite and helpful in fulfilling my order. I would suggest for improvement for Lola's online to allow smaller quanity order, less than six in a box
July 19, 2024
Lola selfridges have the best staff
Honestly the staff in selfridges were amazing, I was worried I wasn’t going to get there on time so I ran out of my uber just at it hit so road works, I made it just in time, they gave me water and instructioned me not to run with the cake
July 7, 2024
lovely staff!
lovely staff!! quick & efficient but also patient with answering questions and mind changing , great adaptability
June 28, 2024
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Beautiful but very expensive cakes
Lola's makes scrumptious cakes and they look amazing - no doubt about that. I bought a medium-size Fresh Berry cake (supposedly for up to 14 people but could feed more) and everyone loved it.
However, when you look at the ingredients list, those wonderful cake look a lot less appealing. They are absolutely full of additives and should therefore be classed as ultra-processed food - dangerous to one's health. That is a shame as they taste so good. Why not get rid of the nasties?
July 1, 2024
Reply from Lola's - Lola's Selfridges London
Hello
Thank you for taking time to share your review with us.
I am very glad to hear you and your guests enjoyed the Fresh Berry cake.
Furthermore I am very sorry to hear you were disappointed with the list of the ingredients of the items upon further inspection.
I can assure you all of our cakes and cupcakes are prepared to order and delivered fresh to order, and using freshly sourced ingredients.
Our bakery doesn't add any extras into the product, however the preservatives sadly cannot always be avoided, as any of the preservatives included in the list are sub ingredients to products we buy in like chocolate, cream cheese, compote etc.
We appreciate some names of these preservatives might sound quite artificial, and all of the ingredients lists are available to view on our website so that our customers can review those, when purchasing their cakes.
Most recently, as a company over the last few months we have been working hard to make a change to natural colours. We have been listening to our customers feedback and from 23rd May our Rainbow Range is now free from artificial colours.
If you would like to discuss anything further, please email us at hello@lolascupcakes.com
I hope you have a lovely rest of your day.
Best wishes,
Marta
Never had a better vegan gluten-free cake
The cake was absolutely delicious! It was a vegan gluten free chocolate cake & it did not have any after tastes & dryness that sometimes come with cakes being vegan AND gluten free! Would order it again & again
June 24, 2024
Vegan cake was very delicious
Vegan cake was very delicious. The cake was ready earlier than expected and was made and packaged really well. We were also able to buy a good variety of cupcakes in store which was great. Staff were very professional and cared about cake transportation.
June 27, 2024
Lovely tasting cupcakes (as always with…
Lovely tasting cupcakes (as always with Lola's) the Pride theme looked brilliant too.
June 27, 2024
Staff was kind and swift
Staff was kind and swift. Appropriate packaging was given. All good!
June 3, 2024
Amazing thank you!!
June 1, 2024
Amazing quality and design that made…
Amazing quality and design that made birthday day extra special
May 30, 2024
Great experience with ordering my…
Great experience with ordering my daughter's bday cake. Was ready on time, managed to place order late at night, someone always answered phone and got reminders to pick up when it was ready. Very good customer service.
May 29, 2024
10/10 cakes
This is my fourth time purchasing cakes from Lola’s Cupcakes - 10/10 quality, will always be coming back for the special occasions.
May 29, 2024
Amazing service and the cupcakes are…
Amazing service and the cupcakes are delicious! We ordered a dozen for my friend’s baby shower. I accidentally ordered the wrong colour, called up and they were so nice about changing it for me. Would always recommend!
May 7, 2024
Personalised cupcakes
I ordered personalised birthday cupcakes for a friend through the website and they were (obviously) very delicious! I was a bit disappointed to see the icing colour they chose for the hand-piped messages were BEIGE, given it was for a birthday - they could have chosen red or blue or any other colourful icing. I couldn't do much about it as I had collected them on the day I wanted to give them to my friend. I've just checked the website and it doesn't give you an option to choose the icing colour, nor does it tell you what colour icing the writing will be, or let you leave a note for them before you place your order. I'm sure this can be easily rectified and this wouldn't stop me from ordering through Lola's again but I would hold off on personalised cakes until this improvement has been made.
May 13, 2024
Cheesecake was delicious
Cheesecake was delicious! I order from Lola's a lot and they never disappoint.
May 10, 2024
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