I bought some cakes at the test kitchen at Tottenham Court Road underground station yesterday, I had a Petite Cake (raspberry) which was good, and two lighter bites Lemon and Ricotta and Pistachio loa... See more
Company replied
Location
Switch locationTottenham Court Road Underground Station, Oxford Street, Soho, WC1A 1DD London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Test kitchen pop.up appeared at the Tottenham Court Road Tube station. Got to try new cakes! The mini chocolate cake was amazing with the perfect ratio of cake to buttercream and covering. The cookie... See more
I always loved the Cupcakes. I recently tried the new menu, including the cookies and brownies and I am so impressed! They were fresh, soft and made with very rich chocolate! Quite addictive! Highly r... See more
Love Lola’s. Always the tastiest cupcakes but the new cinnamon bun cookie from the test kitchen was so yummy. The staff were friendly and helpful and the whole experience is worth every penny I paid f... See more
Company details
About Lola's - Lola's Tottenham Court Road
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Tottenham Court Road Underground Station, Oxford Street, Soho, WC1A 1DD, London, United Kingdom
- 020 4571 7217
4.5
Excellent
148 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent
very friendly staff, freshly made quality cakes which taste good every time!
August 28, 2024
Excellent cakes
Excellent cakes, very tasty and lots to flavours to choose from, the staff are also very nice and so helpful, they made sure they asked if I had any allergies which is good, makes you feel confident in the cakes you are buying that the staff know there products.
August 23, 2024
The Vegan Cupcakes are super…
The Vegan Cupcakes are super delightful! I love all the options, we need more please, and more birthday cakes (Vegan)
Staff really professional and knowledgeable.
August 26, 2024
Service was excellent!
Service was excellent! They told me about their offers which I didn’t know about, very handy-loving the birthday cake idea!
August 15, 2024
The service was great and the workers…
The service was great and the workers was very sweet
August 8, 2024
I love lola's cupcakes
I love lola's cupcakes, the cupcakes are so fresh and wonderful. and the staff are friendly and helpful. Especially Totenham Court Road Station staff. I definitely recommend.
June 11, 2024
great service at a train station
great service at a train station. the guy took his time to explain the different flavours and signed me up for a freebie!
May 7, 2024
Aside from the fact that the service is…
Aside from the fact that the service is excellent they explained the flavors which is great.
May 6, 2024
The best cupcakes I ever had and the…
The best cupcakes I ever had and the service was amazing!
I even got bouns points brownie for free
May 3, 2024
Really great cakes as always.
Really great cakes as always.
Bought as a gift for my wife and daughter and they loved them.
May 2, 2024
My first ever Lola's cupcake
I recently picked up my first ever Lola's cupcake and brownie at the kiosk at Tottenham Court Road station. The member of staff who served me was lovely and we had a good chat. My red velvet cupcake was delicious and the cookie dough brownie very tasty. I'll certainly be purchasing from Lola's again, although it would help if you opened a store in South Wales!
May 1, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The customer service was very bad.
April 22, 2024
Reply from Lola's - Lola's Tottenham Court Road
Hi Nkechi,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you were disappointed with the customer service you received at one of our stores, this does not sound up to our usual standards.
I am not able to see any correspondence under your email address regarding this. Please do send us across an email to hello@lolascupcakes.com if you do wish to discuss this further.
Best wishes,
Chloe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.