Cake was delicious but not like before red velvet was my top fav but now the taste become different compared to first time I taste Lola’s cake. Dislike your staff from Waterloo branch. She’s rude and... See more
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Location
Switch locationWaterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
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See what reviewers are saying
I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... See more
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... See more
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... See more
Company details
About Lola's - Lola's Waterloo
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, United Kingdom
- +44203 318 1629
4.5
Excellent
194 reviews
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Best cake in the world
Best cake in the world, whole family was fighting over it 🤣. Will need to get a large next time
January 24, 2024
Worth the money
Always use Lola’s cupcakes for birthday and celebration cakes. Made fresh and absolutely delicious.
February 14, 2024
Great quality birthday cake
Beautiful and delicious birthday cake. Very easy process to order and pick up. Great quality and service!
February 13, 2024
Fantastic
Fantastic. Lovely cake, have purchased before. So handy to be able to pick up from train station location. Service was excellent.
February 7, 2024
Would recommend and would definitely order again
Really smooth order and collection service, very helpful staff at pick-up, and - most crucially - my team absolutely loved the brownies I brought them!
February 6, 2024
Easy ordering service
Easy ordering service, great that I was able to change 2 days before pick up. Fabulous customer service at the pick up space. Last of all but not least the cakes were delicious, my team loved that we were given a little booklet of all the options it was a real talking point. I will definitely will be ordering again. For those that manage team events they are a great cake option.
January 23, 2024
Perfect small birthday cake
The berry cake we ordered a week in advance online was great and exactly what we wanted/hoped. Picking it up from Waterloo station was easy. Good communication too.
January 13, 2024
Red velvet cake
I order a red velvet cake for my bf bday and everyone loved it! There was nothing left after an hour!
January 11, 2024
Very good cakes!
Helpful and friendly staff.
Great choice, especially in the morning :-)
And the taste... no words to describe it!
January 5, 2024
Easy to order on line & select pick up…
Easy to order on line & select pick up destination.
Friendly staff
Thank you! X
December 16, 2023
Santa workshop cupcake order
Website easy to navigate with a great selection of products. I ordered the santa workshop small selection box for pick up at waterloo station. I received a reminder once the order was ready to collect which was extremely useful. The cupcakes were packaged well and were delicious 😋
December 13, 2023
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The cake that was given as a birthday…
The cake that was given as a birthday treat was terrible. It was hard and stale.
December 15, 2023
Reply from Lola's - Lola's Waterloo
Hello,
Thank you for taking time to share your feedback.
I am so sorry you found your cake hard and stale and that you were disappointed on this occasion.
We do recommend our cakes are at their best for two days from purchase/collection and that they should be refrigerated when not being served.
It is also recommended that the cake is taken out of the fridge into the room temperature for at least 3 hours before serving so it can come back to the right temperature and softness.
If you wish to discuss this further please do get in touch with us at hello@lolascupcakes.com
Kind regards,
Marta
Taste not up to scratch
Cupcakes looked amazing but the taste didn’t quite match, sadly. They were a bit dry and the icing was way too sweet. The personalised printing was great though. I wouldn’t order again.
November 30, 2023
Reply from Lola's - Lola's Waterloo
Dear Victoria,
Thank you for taking time to write feedback.
I'm so sorry to hear that you found our cupcakes to be dry and too sweet.
Depending on how the cupcakes were stored, this can sometimes effect the taste and texture.
Our photo cupcakes do feature buttercream icing which is the sweetest of out options and can be too sweet for some.
I will be sure to pass your feedback across to the relevant teams to be reviewed.
If you would like to discuss this any further, please feel free to email us on hello@lolascupcakes.com.
Best wishes,
I bought six boxes of brownies and…
I bought six boxes of brownies and cupcakes for a birthday party. Everyone loved them, they looked amazing and delicious. Ordering online was easy and I like that I could pick what I want. Picking up was very smooth and everything was well packaged.
November 22, 2023
Friendly staff and a huge variety…
Friendly staff and a huge variety available. It was difficult choosing but I bet they are all delicious
November 30, 2023
amazing all around
Cake taste amazing, looked amazing and the customer service at the station where I collected the cake was amazing.
November 10, 2023
The service was back to its normal…
The service was back to its normal hight standard and it was a pleasure to get the cakes, even got an extra one. Thank you
November 24, 2023
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