I’ve ordered quite few cakes from Lola’s for people’s birthdays and collected them in Stratford, and also bought cupcakes at the store. Cakes have always been fresh, delicious and exactly as I ordered... See more
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Service was great. Cake was easy to choose and order. Cant go wrong with lola cupcakes. We did want the Tirmusu cake , but it was only available in the gluten free. So we went for the pistachio it... See more
The cake tasted amazing!! It was beautifully decorated and incredibly moist. I will definitely be ordering from Lola’s again for any special occasions! Staff at the Stratford branch were lovely wh... See more
The order arriving as arranged. Asked for names to be added on the morning of delivery, which I had completely forgotten when I placed the order and guess what , the names of my daughter & son was the... See more
Company details
About Lola's - Lola's Westfield Stratford
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Ground Floor, Statford Westfield, E20 1EJ, London, United Kingdom
- +447852 646 119
4.7
Excellent
696 reviews
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No-one does it better than Lola's
No-one does it better than Lola's for occasion cakes. We had a family birthday get together with a personalised cake and a box of minis for the kids. It was fairly expensive but so worth it for both taste and presentation. Everyone was very happy and I would definitely come back for the next special event 😊
April 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The cake was put in to the side so the…
The cake was put in to the side so the icing came off. It was dry
April 12, 2025
Reply from Lola's - Lola's Westfield Stratford
Hello Nikki,
Thank you for taking the time to leave this review.
I am sorry to hear about this, the order number mentioned does not have a cake in the order so I will be in touch with you shortly to discuss this further.
Kind regards,
Chris
This cake was ordered for a colleagues…
This cake was ordered for a colleagues birthday.
it was colourful and tasted yummy.
April 11, 2025
Great @Lola's …
I joined the rewards programme at the counter when I visited Lola's Cupcakes Westfield Stratford city. The staff member was very helpful and kind, the process was simple and straightforward. I also got a free Brownie just for joining!
April 2, 2025
Beautiful and tasty unicorn cake
The unicorn cake was so pretty and delicious. The kids and parents loved it; it was all gone straight after the candles. Booking, payment, and collection at the picking point were nice, professional, and easy.
March 18, 2025
Yes I was happy with the flavours and…
Yes I was happy with the flavours and the texture.
March 18, 2025
Efficient delivery and gorgeous Chocolate Fudge Cake
Easy to order birthday cake online, all straightforward. On collection, no problems finding location and stand located near similar confectionary stands. Friendly staff. Cake was kept cool in chiller and not spoilt on delivery. Chocolate fudge cake is delicious and would order again.
March 9, 2025
The cake was lovely and moist and…
The cake was lovely and moist and tasted really good.
March 10, 2025
Very tasty and nicely personalised
March 2, 2025
Surprise Free Bday Cake…
We simply went for a birthday cupcake expecting it to be free but was pleasantly surprised that I got a free cake. The cake was so good! I’m so thankful. Lola’s has been my go to cake place since 2020 and I hope you guys keep the complimentary birthday cakes to come 😊xx
March 9, 2025
Great customer service
Great help in placing the order at your centre and I received the cake just as I wanted it.
February 24, 2025
The lady that severed me was very nice…
The lady that severed me was very nice and friendly
February 8, 2025
Excellent customer service and great tasting red velvet muffin
customer service and great tasting red velvet muffin.
February 20, 2025
It's one of the best cake we ever had
It's one of the best cake we ever had.
Thaaaasnk yoooooou
February 19, 2025
Highly recommended
From customer service (calling) to picking up the cake at my chosen location, everything was seamless and my son loved the football themed cake.
February 11, 2025
Cake was delicious and very nice ,however very small for a medium cake .
Cake was delicious and very nice ,
But for a medium cake . The recommended slices were not sufficient. More like a small cake instead.
I was quite disappointed with the amount of slices from the medium cake .
Left a few people with cake . 🙁
Especially as it was a very special occasion .
February 10, 2025
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