I got a surprise carrot cake for my sister, her favorite! It was ready for pickup way faster than the original time slot. The cake was fresh, super tasty, and honestly amazing! It even stayed deliciou... See more
Location
Switch locationLower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD London, GB
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See what reviewers are saying
Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is m... See more
My mum and I had such a lovely experience at Lola’s in Westfields White City especially thanks to Gabriel. The customer service was excellent from start to finish. He really took the time to lis... See more
I got my order snd so beautifully done i like the Toy Story designs and flavours so delicious, kids love it too 😘perfectly written names and birthday wishes Delivered with cared .
Company details
About Lola's - Lola's Westfield White City
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, United Kingdom
- +44204 525 4961
4.6
Excellent
357 reviews
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i tried the red velvet cupcake and…
i tried the red velvet cupcake and although of the cake was delicious, the cream cheese frosting was too overpowering and not sweet enough! it just tasted like triangle cheese on top, which i was absolutely not a fan of!
July 11, 2026
Reply from Lola's - Lola's Westfield White City
Hello,
Thank you for sharing your feedback on the red velvet cupcake.
We're truly sorry to hear that the cream cheese frosting wasn't to your taste and that it detracted from your experience.
We appreciate you letting us know, as this helps us improve.
Best wishes,
Marta
The Victotia sponge cake was perfect…
The Victotia sponge cake was perfect for my birthday and Vanilla cream and fruit with fresh berries were exciptional and not very sweet.
I enjoyed it very much.
Thank you for making my birthday special.
June 14, 2026
Lola's cakes never disappoint!
Ordered birthday cakes from Lola's several times and it never disappoint! The cake was well packaged and so delicious. My favourites were the red velvet and chocolate fudge cakes.
April 1, 2026
Unprompted review
Another successful birthday cake
I ordered the chocolate and vanilla naked cake for 8 people and ordering online was easy and collecting it at my nearest shop was so handy. The cake was nice and my partner liked it. I thought it was better to eat it at room temperature as the sponge was too dense for me personally.
June 5, 2026
Lola cake is just so good
May 11, 2026
Terrible service at Westfield
Visited Lola’s in Westfield White City one morning late last week to buy cupcakes. There were no staff to be found and after waiting several minutes we left empty handed. Had another go today and encountered the rudest assistant who wouldn’t let my husband sit on the chairs behind the stall. He explained I was on my way very shortly and then we were going to buy some cupcakes but she said she didn’t care, he couldn’t sit there. At this point I arrived and in view of the assistant’s attitude we decided not to buy anything. So Lola’s has lost sales twice in a week through poor customer service.
April 27, 2026
Unprompted review
Reply from Lola's - Lola's Westfield White City
Hello,
Thank you for taking the time to give us your feedback. I am very sorry for the disappointment experienced.
This is not as per our usual standard of service. We always want our customers to have an enjoyable experience when visiting our stores and I will be noting your feedback for our store management team to review.
If there is anything we can help with further please do feel free to send us an email to hello@lolascupcakes.com
Kind regards,
Bought a birthday cake for my husband…
Bought a birthday cake for my husband from Lola for the first time. Great taste and most importantly, my husband enjoyed it! The salesman was polite and provided a great service.
April 11, 2026
easy order and delicious
April 13, 2026
Camron if I’m not wrong he served me …
Camron if I’m not wrong he served me with great attitude and attention . Cupcake was nice i got velvet and chocolate one but one thing I would like tu mention ,your cup cakes frosting is too much sweet. Otherwise taste was good cake was fresh .
March 25, 2026
the cake was amazing
the cake was amazing. it was super chocolatey and everybody loved it and came for second helpings. i was so happy with the cake and the timely manner by which it was delivered. absolutely impressed guys! you have definitely gotten yourself a permanent customer
March 20, 2026
Great experience 👍
When i went to get a treat from Lolas, the guy serving was kind, attentive and helpful.
March 3, 2026
Great experience as always
Great experience as always. Cake was delicious and beautifully made!
March 9, 2026
The staff member that served me was…
The staff member that served me was very polite and time efficient
January 15, 2026
Delicious cake
Delicious cake! Perfect delivery timing - very pleased with my experience will definitely order again.
January 20, 2026
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