I got a surprise carrot cake for my sister, her favorite! It was ready for pickup way faster than the original time slot. The cake was fresh, super tasty, and honestly amazing! It even stayed deliciou... See more
Location
Switch locationLower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is m... See more
My mum and I had such a lovely experience at Lola’s in Westfields White City especially thanks to Gabriel. The customer service was excellent from start to finish. He really took the time to lis... See more
I got my order snd so beautifully done i like the Toy Story designs and flavours so delicious, kids love it too 😘perfectly written names and birthday wishes Delivered with cared .
Company details
About Lola's - Lola's Westfield White City
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, United Kingdom
- +44204 525 4961
4.6
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ordered chocolate heaven flavour…
ordered chocolate heaven flavour birthday cake. the cake was a bit dry and too sweet. It might be my taste buds. But the cake was ready for pick up on time and the packaging was good.
January 16, 2026
Kindness and friendliness
The guy was very kind and friendly while serving me and telling me about their offers
January 14, 2026
Lovely product and great service…
Delicious creamy cupcakes with fast service, even though the shopping centre was busy. Especially appreciated getting two free cupcakes as a first time customer so it was very good value for money overall. Will definitely buy again
January 12, 2026
Really easy to order online
Really easy to order online and collect! The order was ready quickly and the staff were friendly and helpful when I went to collect. Cake was delicious as well (I've not had a bad one yet!)
January 3, 2026
Best birthday cakes and great next day delivery services. My second time ordering from Lola's
My second time ordering birthday cake with Lola's.
Both occasions the cake was fresh, delicious, and looked amazing. The guests really enjoyed the cakes.
It is very convenient ordering cakes FROM Lola's as the website can process next day delivery AND the option to collect from a store as a second option.
The delivery was seemlesd as I ordered a cake to be delivered to a restaurant (party venue). The courier took a photo of the point of delivery as proof (the drop off point being the restaurant) and it's reassuring for me to know the moment that the cake was delivered.
Pistachio Chocolate cake was absolutely delicious. 10/10.
Will definitely order from Lola's again.
January 2, 2026
Unprompted review
Very friendly staff at the Westfield…
Very friendly staff at the Westfield London outlet. The variety of cupcakes were amazing. The best thing was they were Halal!
December 27, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rude customer service I dont know how a…
Rude customer service I dont know how a large company employs people like this
December 29, 2025
Unprompted review
Reply from Lola's - Lola's Westfield White City
Hi,
Thanks for taking the time to leave your review.
I am sorry to hear of your experience at our White City store and his doesn't reflect our usual high quality service here at Lola's.
As this is an organic review I am not able to look into this further, but if you'd like to discuss this in more detail please email us on hello@lolascupcakes.com so we can look into this for you.
Kind regards,
Marta
Always a welcome smile 😊
It always a pleasure to visit and collect a sweet treat as the staff are always welcoming and knowledgeable. The cupcakes have become more delicious over the years and I really enjoy the special edition flavours which and are good value and presented thoughtfully.
December 5, 2025
The blueberry muffin is fantastic
The blueberry muffin is fantastic - i only wish there was a larger version of it
December 13, 2025
Lovely cake
December 6, 2025
Cupcakes were light and flavourful
Cupcakes were light and flavourful. The assistant was polite and knowledgable and the cupcakes were pretty good value.
November 27, 2025
Their birthday cakes are always perfect…
Their birthday cakes are always perfect and I will always buy them from Lola's Cupcakes.
November 20, 2025
Very easy to order
Very easy to order. Had the cake ready for collection on the day when expected and was beautiful birthday cake and delicious. We had the tall Lilo & Stitch chocolate flavoured cake, which was moist, not too sweet and beautifully decorated. My daughter still speaks about her cake weeks later. The size was also accurate and covered the right number of guests.
November 15, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.