I ordered a Black Forest cake from Lola’s Cupcakes for my husband’s birthday, and honestly, it was the best Black Forest cake I’ve ever had! Every element was absolutely perfect. The swe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fabulous cake and cupcakes, they looked beautiful, festive and very special, they really were a hi spot for my son’s fiftieth birthday party. Thank you so much.
picked up the 6 box for my sisters birthday, excellent customer service from ria. she even let me check them on arrival to make sure it was presented & catered profesisonally. would definately be... See more
Lola’s is awesome 🤩 . I ordered the cake for my sister’s birthday. The website was really easy to navigate. I found exactly what I was looking for. Once ordered, I really appreciated the continued... See more
Company details
About Lola's - Shoreditch
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
194 Shoreditch High St, E1 6LG, London, United Kingdom
- 02045863134
4.6
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect
Everything was perfect and great design and good price compared to ordering a personalised cake somewhere else very easy good options delivery and pick up just really smooth and easy available early in the morning
January 24, 2026
Excellent look and great taste for a Gf…
Excellent look and great taste for a Gf cake - “normies” at the party ate it happily. Easy to order and collect at a nearby location.
January 4, 2026
Lovely customer service
The service I received when picking up my cupcakes was so friendly. It's also such a quick process from ordering to your items being available to pick up.
December 26, 2025
Lola’s is awesome 🤩
Lola’s is awesome 🤩 . I ordered the cake for my sister’s birthday. The website was really easy to navigate. I found exactly what I was looking for.
Once ordered, I really appreciated the continued emails, with updates of when the cake will arrive. The tracking was brilliant, I could tell my sister when to be home.
The chocolate layer cake was absolutely delicious!
September 13, 2025
Unprompted review
Excellent beautiful cake!
Excellent beautiful cake!
Always a favourite, never disappointed with the flavours. The service by the team upon collection is always kind and friendly. Highly recommend 👌🏽
September 17, 2025
Great service at Shoreditch Lola…
Great service at Shoreditch Lola cupcakes and lovely choice of birthday cupcakes. Fresh and tasty!
August 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lola's - Shoreditch
Hello Mwaka,
Thank you for taking your time to share your feedback with us.
We are very happy to hear that the level of service you received left a positive impression on you.
If you may have the chance, we would love to hear more about what parts of your experience with us fell short and led to your review of this at just three stars.
You can reach our team directly at hello@lolascupcakes.com if you would be happy to discuss this further with our team.
Kind regards,
Picked up my Tiramisu cake from…
Picked up my Tiramisu cake from Shoreditch shop. Service was great and the cake was insanely good.
July 31, 2025
Easy process & delicious cake
Very easy ordering and collection process and the cake was delicious - it made my colleagues very happy!
July 3, 2025
Great service from the Shoreditch…
Great service from the Shoreditch branch. I had to run to a school drop and cake hadn’t arrived yet so the manager diverted my delivery to my front door which was so appreciated as a mother of a 2 & 3 year old.
Cake tasted amazing, love how moist it is.
June 6, 2025
From the US TO THE UK!
I want to thank Lola’s for making my day extra special with such an amazing team and great prices. I came to London for studies and happen to be turning 27 during that time as well. So apart of my celebration I decided to get a cake made. Google recommended Lola’s and I am soo glad it did! 5 stars all the way around-thank you for such a great cake!
June 3, 2025
Exactly what we ordered A++++
From start to finish, the experience with Lola’s Cupcakes was smooth and exceptional.
The service was flawless 10 out of 10.
The quality, presentation, and taste of the cake were absolutely top-tier.
Highly recommended!
June 3, 2025
Everyone said the cake was very moist…
Everyone said the cake was very moist and delicious, it was red velvet they got the design and the wordings correct it was for my mum’s 50th birthday. Was recommended to me and I would recommend again. Worth it :)
June 9, 2025
Very hostile about the "freebie" promotion
Lola's loves to promote their birthday "freebie" but when you go to collect it, they will do everything in their power to not give it to you. Although I have managed to get the free cake, I was met with a lot of hostility and they tried every trick in the bag to try not to give it to me. They have declined my partner two years in a row.
March 17, 2025
Reply from Lola's - Shoreditch
Hello Ze,
Thank you for taking the time to leave this review.
You can claim your birthday treat from one of our stores if you have been a member of our Love club for at least 30 days.
Please find the terms and conditions below:
https://www.lolas.co.uk/pages/love-club
If there is anything else we can help with get in touch on hello@lolascupcakes.com.
Kind regards,
Chris
Amazing the cake was the highlight of…
Amazing the cake was the highlight of my son’s 10th birthday. Tasted fantastic all the kids loved it. The cake looked amazing too, Lola cupcakes is 10/10
May 31, 2025
Excellent customer service and a tasty…
Excellent customer service and a tasty chocolate indulgent cake.
April 27, 2025
Top top top!🔥
May 25, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.