Lola's - South Kensington Reviews 

52
TrustScore 4.5 out of 5

4.5

10, SOUTH KENSINGTON STATION ARCADE, SW7 2NA London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This is the second time we have ordered a cake from Lola’s for our son’s birthday, as he specifically requested another after thoroughly enjoying the one we had last year. Once again, the experi... See more

Rated 5 out of 5 stars

Ordered a medium sized Chocolate Heaven cake for my daughter’s 16th birthday - it was absolutely delicious and she was so thrilled. I was also really impressed that they could make it with only 5 day... See more

Rated 5 out of 5 stars

Absolutely outstanding service from Lola's cupcakes. We ordered a Eton mess cake for my Mother's 80th Birthday and were able to collect from South Kensington branch before taking to the restaurant wit... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - South Kensington

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • 10, SOUTH KENSINGTON STATION ARCADE, SW7 2NA, London, England, United Kingdom

  • 0330 058 9525

4.5

Excellent

TrustScore 4.5 out of 5

52 reviews

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4.5

All reviews

(52)

5,914 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful cake

Beautiful cake, super easy website to navigate and very competitive in pricing.
It was delicious and many of our guests complimented the presentation. Would highly recommend!

August 27, 2025
Rated 5 out of 5 stars

Delicious cake!!

Delicious cake!!!
I ordered the cake for my mums 60th and to say everyone enjoyed it would be a huge understatement.. it was absolutely delicious, the lemon sponge was light a tasty and the icing was spot on and perfectly decorated too, I would 100% recommend and reorder myself!!

August 1, 2025
Rated 1 out of 5 stars

To be honest I’ve had better gluten…

To be honest I’ve had better gluten free cakes abroad and from hummingbird tasted stale like when you leave something out in the open it wasn’t fresh ruined my daughters birthday to be honest and we threw it away.

July 19, 2025
Lola's - South Kensington logo

Reply from Lola's - South Kensington

Hello Courtney,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you were disappointed with your cake.

I can assure you that all of our cakes are freshly baked and prepared for the date of collection.

We do advise to store our cakes in the fridge and to leave them at room temperature for at least 2-3 hours before serving. If they are served straight from the fridge this can affect the taste and texture.

I will be sure to pass your feedback across to our bakery team for review.

If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com

Best wishes,

Chloe

Rated 1 out of 5 stars

I’m really disappointed with the…

I’m really disappointed with the cupcakes we ordered for a birthday party. Unfortunately, they fell short in several ways.
First, the presentation was poor – nothing like the polished photos shown online. Some cupcakes had toppled over in the box, and the decorations looked rushed and uneven.
The cupcakes themselves were also far too small for the price, which made them feel more like miniatures than proper servings. On top of that, there was barely any cream or frosting, which made them dry and unappealing. The cake was also dry, and the little frosting that was there tasted overly sweet and grainy. Several guests left theirs unfinished, which was really disappointing.
We had high hopes and wanted these to be a fun highlight of the celebration, but sadly they were a letdown. I wouldn’t feel confident ordering from here again, especially for an important event.

July 14, 2025
Lola's - South Kensington logo

Reply from Lola's - South Kensington

Hello,

Thank you for taking the time to leave your feedback.

I am very sorry for the disappointment with your recent order, this does not sound like our usual standard and we would like to review this further.

If you're able to, could you please email us your complaint with any pictures attached so we can log this with the relevant teams and help make this better for you?

Our email is hello@lolascupcakes.com or you can reply to your order confirmation email.

Best wishes,
Macy

Rated 1 out of 5 stars

It was not what I would imagine would be

It was not I would imagine it would be.
Too sweet, too dry. Disappointing. I order this cake for my birthday. Look silly in front of family and friends.

July 6, 2025
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Reply from Lola's - South Kensington

Hello,

Thank you for taking the time to give us your feedback. I am very sorry you did not feel the cake was as per your expectations.

I can assure you that all orders are baked and prepared fresh for the date of delivery/collection.

I can see that you ordered the Tutti Frutti Loaded Cake. This cake is decorated with buttercream icing which is the sweetest type of icing we offer and can be too sweet for some based on personal preference. The filling of the cake however is a blueberry cream cheese icing.

I will be in touch with you via email shortly to discuss the matter further.

Kind regards,

Rated 5 out of 5 stars

GF Birthday on Holiday

I needed a GF birthday cake while on holiday, and everything was excellent. It was very convenient to retrieve the cake and the cake was well refrigerated upon retrieval. The taste was great and the cream cheese frosting was perfect!

June 25, 2025
Rated 2 out of 5 stars

Gender reveal cake

First of all, the visual appearance of the cake we had made for the gender reveal party was good. However, its content was completely inedible. The cake was extremely sweet and no one could eat it, it was just made of sugar. Apart from that, the cake we had made for a baby girl was supposed to be pink only on the inside, but it was also very pink on the outside. In these respects, we would like to state that the cake, which was positive in terms of delivery and price, was not eaten by anyone.

June 8, 2025
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Reply from Lola's - South Kensington

Hello Elif,

Thank you for sharing your feedback with us regarding your purchase of our Gender Reveal cake.

We are sorry to hear that you found this cake to be too sweet.

This cake does use our buttercream, which is our sweetest icing and can be too sweet for some.

We would suggest you may enjoy our other cakes with cream cheese or mascarpone icings for a more balanced taste, but we understand this would not have been possible with this particular design.

We will be sure to log this feedback with the bakery and product development teams regarding your disappointment with this cake.

If you would like to discuss your order further with our team, please do get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

Rated 5 out of 5 stars

Delicious lotus biscoff cake

I had the lotus caramel cake and it was such a hit for my birthday. It was the perfect balance for sponge to filling ratio. The worker in the South Kensington branch was so helpful and I highly recommend. I always get my birthday cakes from here!

April 27, 2025
Rated 3 out of 5 stars

Unfortunately gluten/vegan cake not a good option

Easy pick up and friendly staff in store. However, a customised order is not possible. Most cakes are offered in small, medium and large. The one I wanted (raspberry lemon vegan and gluten free) was just offered in medium and large. I emailed well in advance to ask if they can make the cake in small, was not possible. I had to order the medium one for a group of 6 thinking that we can then offer two slices per person. Unfortunately, people did not like the cream. The sponge was ok but the cream was too sweet. In the end people did not even finish the first slice so we had more than half the cake left. We love their red velvet cake but for a gluten and vegan option to accommodate guests I would not order this particular cake again.

May 3, 2025
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Reply from Lola's - South Kensington

Hello Loan,

Thank you for taking the time to leave us your feedback.

I am glad to hear that your collection in store went smoothly.

I can see that you ordered our Vegan and gluten free lemon and raspberry cake.

I am sorry that we were not able to make a small version of this cake for you. We sadly do not offer a bespoke service so we are not able to customise our cakes at all.

This cake is decorated with a vegan buttercream icing, this is our sweetest icing type and can sometimes be too sweet for some. I would recommend one of our cakes with a vegan cream cheese icing for future as this is not as sweet and may be more to your taste.

If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com.

Best wishes,

Chloe

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