Londonappliances Reviews 

724
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff who go above and beyond to assist. Many people appreciate the efficient delivery and installation, often noting next-day options and careful handling. The quality of the products also receives positive feedback. However, some customers also noted issues with product functionality or initial installation. A few other people also felt that post-sale support was lacking, experiencing difficulties with repairs or receiving no response to their concerns.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the outstanding... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more

Rated 5 out of 5 stars

Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assess... See more

Rated 5 out of 5 stars

Just signed up to trust pilot to leave a review for these guys! Bahawal, thank you for all your help! I was confused trying to decide my appliances for my newly built kitchen and Bahawal helped me pic... See more

Rated 5 out of 5 stars

These guys were absolutely amazing. Answered the phone super-quick, called me back, made excellent recommendations, delivered next day, on time as they said they would. I had to replace a very old int... See more


Company details

  1. Appliance Store
  2. Electronics Company
  3. Electronics Store

About Londonappliances

Written by the company

About us


For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.


Expert Installation

We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.



Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.


Knowledgeable staff

Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.


We know London.

Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem! 


Speedy Service

We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.

Our commitment to you

We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.

Contact us

For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.

Feel free to send us an email on info@londonappliances.com to answer all queries.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

724 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(724)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Installation not completed correctly

Ordered an integrated fridge freezer, next day delivery, also paid extra for old appliance to be taken away and installation. Fridge freezer was fitted too far back in unit, so was not sealing with doors, which caused ice and condensation in fridge section and fresh food to get wet or frozen, had to throw away. After speaking to indesit and doing seal test, had to wait another week until London Appliances could come back to reinstall correctly. All working great now, but should have been done correctly first time round. Will not order again from them.

August 29, 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Hiya,
Thank You so much for your review
We are very sorry to see, to have let you down with our service, initially; however glad, the issue was resolved
Thank You
London Appliances Team

Rated 5 out of 5 stars

Very noice

Very good, quick and efficient service. Need to mention Mo as he was a very hospitable person and made easy work on the fridge we needed to install

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to end

Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assessment London Appliances accepted the order. Four men delivered the new freezer and removed our old one. Great job done, we are very happy. Will definitely order again from them.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Guy came out same day on a Sunday

Guy came out same day on a Sunday
Ismeal was polite helpful fantastic customer service skills
Fixed my Miele washing machine
A brilliant job explaining everything
What a relief to have a guy who knows the inside out of my Miele machine
Also this company gives a one year free warranty.
I would definitely recommend this company to friends and family
Thank goodness there are still companies who you can trust who don’t want to take you for a ride !!
Thank you Ismeal for your personal
Work
Annie Braidwood.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Jordan (our sales guy) was very helpful. Made the whole process very straightforward. Gave great advice on picking the right products. Recommend highly.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery experience

Saj and Zunayre delivered my washing machine and were so friendly and helpful. After a very bad experience with another company (who's delivery person made me cry!) and all other companies refusing to deliver to my third floor flat, they didn't make a fuss at all. My washing machine was delivered and installed quickly, and with a smile.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant and professional company

I rate London Appliances very highly.
They work with phone calls rather than emails (apart from sending an initial order invoice/receipt of course) so it’s best to call if any probs or changes. Jordan was incredibly helpful on the phone, as were all their staff. We ordered a fridge freezer as ours was failing and they were so patient as we asked, after ordering and paying for it, if we could delay the delivery or potentially cancel it because we wanted to try turning it off for 48 hours. Once that didn’t work we were on the phone again to reschedule it. Their team are unusual these days in that they will deliver to a fourth floor. The 2 delivery men (first cousins) were so professional and good humoured and did the job perfectly.
It’s a great company. Don’t hesitate to order from them.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Hotpoint washing machine

My washing machine had gone faulty so started to look online for a replacement, not only was it competitively priced with the big stores but also free next day delivery, thanks Jordan when ordering and the lads who delivered it,will use again

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Jordan was fantastic in helping me find…

Jordan was fantastic in helping me find suitable appliances that fit with my budget and the installation time I had available.

The installation team was professional and did a great job, despite being very tired already when they arrived by me late afternoon.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE LONDON APPLIANCES!!!!!

DO NOT USE LONDON APPLIANCES!!!!!
Multiple cancellations, poor quality of serivce, and extremely dishonest. I have never had a worse experience with a service provider in my life. Absolute disgrace.

August 2, 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Hi Jack,
Thank You for posting a review. We are very sorry to have let you down on this occasion, however, would love the opportunity to investigate and resolve; please kindly email your full details to cs@londonappliances.com
Thanks Again;
London Appliances Team

Rated 5 out of 5 stars

Great service thanks to Aadil

Aadil is a longstanding representative of the company and has been the only reason that I have remained loyal. I have referred many friends and also to my boss and we have now become clients.

The service has always exceeded expectations and Aadil has always personally ensured that all goes well. He responds promptly and super efficient and professional.

Under his leadership the team has always been helpful professionals and efficient.

Highly recommend the company - as long as Aadil is representing.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t say anything about London…

I couldn’t say anything about London appliance which is a great company I can see why they have a high rating on this I ordered 1 washing machine and a dishwasher it came next day which I was so surprised by and they came and installed and took my old appliances within 30 minutes which is very fast bare in mind they had to take 3 flight of stairs which was very impressive if I must say

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

I needed to replace my washing…

I needed to replace my washing machine, access to which in a confined space in the basement of my house was difficult. Some suppliers I approached refused to remove the old machine because of the difficulties presented. London Appliances solved the problem, agreeing to remove and replace the machine without any fuss. Rasel and Shabah from the company disconnected and removed the old machine, carried it up the narrow stairs, and delivered, fitted, connected and tested the new machine with the greatest efficiency. I warmly recommend the company for the excellent service they provided.
NB

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a fridge from here and not only is the fridge great and works very well, but the service was also excellent. Staff was very helpful and friendly and very professional. Highly recommend london appliances and will definitely buy from them again.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend London Appliances

I highly recommend London Appliances. I very rarely write reviews but I must say these guys are good. Jordan was the person who helped me over the phone and WhatsApp.

I was put into trouble with my kitchen company over receipt of appliances and Jordan managed to get me a good quote with speedy delivery dates. Suggested appropriate alternatives where stock was an issue.

There was no hard sell, all felt very transparent. Delivery was quick and guys message day before and call ahead of arrival.

I wish I had ordered all the appliances in the end, as I had trouble getting some of the remaining ones from the kitchen company.

If you want stress free experience, go with these guys.

July 11, 2025
Unprompted review

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