LondonBlackTaxi.co.uk Reviews 

162
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Always on time. Very polite and informative of the attractions and more throughout the cities. Felt very at ease traveling with my daughter and her wheelchair using their services. Dropped us off clos... See more

Rated 5 out of 5 stars

So glad we took the advice from the hotel front desk and used the QR code to book a London Black Taxi to get us to the airport. Leigh was spot on time, professional, friendly, great conversationalist... See more

Company replied

Rated 5 out of 5 stars

As a small US based travel agency we routinely use LBT for clients arrivals and departures. Not only are they professional but they make the booking and payment process for us to bundle clients packa... See more

Company replied

Rated 5 out of 5 stars

The trip was from Kensington to Gatwick airport on 21st of June 2026 and we had 2 large and heavy cases which had to lifted out of a basement apartment. However the driver was only too happy to perfor... See more

Company replied

Company details

  1. Taxi Service

Written by the company

PLEASE DO NOT LEAVE A REVIEW UNLESS YOU BOOKED THROUGH OUR WEBSITE WE ARE NOT THE GOVERNING BODY OF ALL TAXIS IN LONDON, CONTACT TRANSPORT FOR LONDON Whether you require our taxis for Airport or Cruise transfers, Filming, Tours in and around London, Corporate Event or Wait and Return, we offer style and comfort during your journey. We offer three types of iconic London Black Taxis: TXE: Electric, six seats, air conditioning, with a panoramic glass roof to ensure you see all the sights London has to offer and the Mercedes Vito: six seats and air conditioning TX4: Traditional looking old style black cabs, five seats MERCEDES VITO :six seats air con and spacious


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4.8

Excellent

TrustScore 5 out of 5

162 reviews

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4.8

All reviews

(162)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

As a small US based travel agency we…

As a small US based travel agency we routinely use LBT for clients arrivals and departures. Not only are they professional but they make the booking and payment process for us to bundle clients packages seamless. They arrive on time and our clients love the trad black taxi experience. We will continue to use for our clients needs. Thank you!

June 15, 2026
Unprompted review
LondonBlackTaxi.co.uk logo

Reply from LondonBlackTaxi.co.uk

Thankyou so much we hope to work with you for a very long time

Rated 5 out of 5 stars

I use Leigh’s Black cab service when I…

I use Leigh’s Black cab service when I fly in to London . I get picked up from Heathrow by him or one of his colleagues. Always on time and always with a smile. It is wonderful to have such good service after a 14 hour flight! Thank you Leigh!

October 15, 2025
Unprompted review
LondonBlackTaxi.co.uk logo

Reply from LondonBlackTaxi.co.uk

Hi Smita thanks very much for your kind words

Rated 5 out of 5 stars

Hooray for London black taxi drivers!

Up from Somerset, we were enjoying my birthday by visiting art galleries. In the evening we booked a black cab to take us to Yaatra, the old Westminster fire station, on Greycote Place. Our driver, Robert, was delightful, and mentioned that he was going round the corner for a cuppa afterwards.
Only when we got into the restaurant did we realise that my husband had left his wallet in the cab! I dashed out but Robert had left.
When another black taxi pulled up I asked the driver's advice and he thought he might know the cafe. He took me to the the Astral cafe, no fare, and there I found Robert who discovered the wallet!
The second driver (wish I knew his name) then drove me back to the restaurant, flatly refusing any payment. That lovely man made our evening.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

My child had an appointment at gosh (…

My child had an appointment at gosh ( great ormand street hospital) and with all the worrying an stress getting there, a wonderful guy called rob reached out and offered to take us to the hospital. It gave us time to prepare and not be so anxious about the appointment. I really truly great full to rob for helping us out. You have me hope there is kind nice people still out there in this world. Thank you once again rob for your kindness and helping us out. Merry Christmas

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Our driver was on-time, very friendly and accommodating to our needs. A first-class experience all around.

December 7, 2025
Unprompted review
LondonBlackTaxi.co.uk logo

Reply from LondonBlackTaxi.co.uk

Hi Randy thanks so much

Rated 5 out of 5 stars

Always great service!

We had the pleasure of riding with Nicky twice in 2025. Once during the Flower Show and now in early December. Everything was great. The cab was clean and he made sure to remind us to wear our seatbelts. He went out of his way to get us to several areas outside London. I wouldn’t hesitate to use him again.
Thanks very much

December 9, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Hi Kathleen thanks so much for taking the time and leaving a lovely review

Rated 5 out of 5 stars

Superb

If you are looking for the best Black Taxi service then you just found it. From booking through to drop off you get the complete excellent service ; confirmation, communication, pick up, punctuality, professional but friendly and courteous driver, nice vehicles well driven, all done very well and efficiently plus as a bonus they really do care about their clients. No need to search further just try them and you wont regret it.

June 7, 2025
Unprompted review
LondonBlackTaxi.co.uk logo

Reply from LondonBlackTaxi.co.uk

Thanks Terry for your kind words

Rated 5 out of 5 stars

Great to work with!

Great to work with!
Leigh was our “extra” for a small social media campaign shoot and was absolutely brilliant — professional, punctual, and easy to work with. Would highly recommend!

July 17, 2025
Unprompted review
LondonBlackTaxi.co.uk logo

Reply from LondonBlackTaxi.co.uk

Thanks Natalia we hope to work with you again soon

Rated 5 out of 5 stars

Leigh was brilliant

Leigh was brilliant. The cab looked perfect and he was very patient whilst we got all the shots we needed.

July 14, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks so much Riva

Rated 5 out of 5 stars

BEST EVER

I hope that this is the write place to write this review! I got a taxi back from a night out recently and left all my cards and wallet in the car! Chris, the driver, went out of his way to call both me and my mum to ensure I got the wallet back and came to deliver it back to my house. So kind and considerate I would give him 100 stars if possible! I hope this reaches him somehow! Thank you Chris
- Anna

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

Pure rip off

Pure rip off! They gave an estimate of the coast, then they took the longest route (28 mile instead of 14miles) possible and they charged me twice the amount. Never again! Just take an uber instead.

July 2, 2025
Unprompted review
LondonBlackTaxi.co.uk logo

Reply from LondonBlackTaxi.co.uk

Hi Else

I’m sorry to hear you wasn’t happy with the price of your taxi, But you have left a review in the wrong place, we are just a small company for long journeys and set prices. Every journey that gets booked with us the price is agreed before the journey takes place and that price will not change. We are completely transparent with our pricing and can only take responsibility for bookings made through londonblacktaxi.co.uk it does say this on our trustpilot bio. We are a small company and work really hard to provide a good reliable set prices service and it’s unfair to have a negative review that was nothing to do with us. Transport for London are the governing body of all London black taxis so if you have a complaint it would be better directed at them . We would really appreciate it if you could remove this review as the journey had nothing to do with us Thanks Leigh

Rated 5 out of 5 stars

London black taxi co are just so amazing

London black taxi co are amazing. Leigh and his team are so professional, efficient and warm mannered, it is a pleasure to book them for a journey.
They are reliable, don’t let you down, give you a quote for booking and that’s what you pay. No hidden costs - unbelievable

My friend and I have used black taxi company for several journeys and all have been fantastic. Would thoroughly recommend

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

We hired London Black Taxi for a film…

We hired London Black Taxi for a film shoot in central London, Leigh was brilliant with our interviewee and navigating rush hour and all the shots we needed to get. We will definitely use them again for any future filming.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Lee responded to my request for a quote…

Lee responded to my request for a quote very quickly and confirmed the job.
On the day we were collected promptly and our driver Nicky could not have been more helpful and kind.
A great service and one we will definitely be using again! Thank you!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Professional Service

I can't rate LondonBlackTaxi.co.uk high enough. We have recently found ourselves in a new world with my Mum needing a wheelchair due to mobility issues and for the moment not being able to get into a car seat as normal. In my searching for solutions I found the lovely Leigh and team at LBT (this is a specific small company not to be confused with the general black taxi's) from my initial conversation about what I needed (or rather my rambly blurb) I felt really reassured that we'd be able to get Mum out. My cousin and family came from Ireland for a visit to Legoland and we were able to take Mum.
When you book and you receive confirmation of your journey, you are guaranteed a driver. We were fortunate to have the fabulous Ozzie who was excellent with Mum and we had a lovely conversation during our trip. He was also going to be taking us home and was thoughtful enough to check if we wanted to leave earlier due to the weather.
I would have no hesitation booking again.
Thank you team.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

I found black very expensive for a 5min…

I found black very expensive for a 5min ride 15 pounds for uber 7 pounds never again will I make this mistake again 😅

June 8, 2025
Unprompted review
LondonBlackTaxi.co.uk logo

Reply from LondonBlackTaxi.co.uk

Hi Linda
I’m sorry to hear you wasn’t happy with the price of your taxi, But you have left a review in the wrong place, we are a small company for long journeys and set prices. Every journey that gets booked with us the price is agreed before the journey takes place. We are completely transparent with our pricing and can only take responsibility for bookings made through londonblacktaxi.co.uk it does say this on our trustpilot bio. We are a small company and work really hard to provide a good reliable set prices service and it’s unfair to have a negative review that was nothing to do with us. Transport for London are the governing body of all London black taxis so if you have a complaint it would be better directed at them . We would really appreciate it if you could remove this review as the journey had nothing to do with us

Thanks
Leigh

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