LondonBlackTaxi.co.uk Reviews 

162
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Always on time. Very polite and informative of the attractions and more throughout the cities. Felt very at ease traveling with my daughter and her wheelchair using their services. Dropped us off clos... See more

Rated 5 out of 5 stars

So glad we took the advice from the hotel front desk and used the QR code to book a London Black Taxi to get us to the airport. Leigh was spot on time, professional, friendly, great conversationalist... See more

Company replied

Rated 5 out of 5 stars

As a small US based travel agency we routinely use LBT for clients arrivals and departures. Not only are they professional but they make the booking and payment process for us to bundle clients packa... See more

Company replied

Rated 5 out of 5 stars

The trip was from Kensington to Gatwick airport on 21st of June 2026 and we had 2 large and heavy cases which had to lifted out of a basement apartment. However the driver was only too happy to perfor... See more

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Company details

  1. Taxi Service

Written by the company

PLEASE DO NOT LEAVE A REVIEW UNLESS YOU BOOKED THROUGH OUR WEBSITE WE ARE NOT THE GOVERNING BODY OF ALL TAXIS IN LONDON, CONTACT TRANSPORT FOR LONDON Whether you require our taxis for Airport or Cruise transfers, Filming, Tours in and around London, Corporate Event or Wait and Return, we offer style and comfort during your journey. We offer three types of iconic London Black Taxis: TXE: Electric, six seats, air conditioning, with a panoramic glass roof to ensure you see all the sights London has to offer and the Mercedes Vito: six seats and air conditioning TX4: Traditional looking old style black cabs, five seats MERCEDES VITO :six seats air con and spacious


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4.8

Excellent

TrustScore 5 out of 5

162 reviews

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4.8

All reviews

(162)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Great black cabs for filming

Leigh and team were communicative throughout. On the day of filming, they were punctual and professional. Great price too. Would work with them again!

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Driver was very considerate and and…

Driver was very considerate and and thoughtful enough to reposition the taxi so I could enter on the ramp with less steep nut and grade. Thinking outside of the box was quite oppressive. He was very knowledgeable and informing us about the London area and traditions and pointed out certain things along the ride back to Heathrow.

May 29, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks very much sue I will pass on your kind words to Nicky

Rated 5 out of 5 stars

Excellent, prompt, professional service

Booked in advance. Fair price. Prompt and excellent service. Would highly recommend.

May 26, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks Steven it was a pleasure meeting you , hope to see you again on your next trip to London

Rated 5 out of 5 stars

Reliable and professional

I'm from the U.S. and had a medical appointment at a clinic in Hove. Not knowing that Hove is more than an hour away from London, I booked my flight into Heathrow and booked a hotel in London. In retrospect, Gatwick would have been a much better choice.

So, I was faced with a dilemma on how to actually get to my appointment on time. I received directions from the clinic staff, which involved taking trains and then a cab, which seemed very intimidating, especially since I would be traveling alone. I figured I would take a cab all the way, but then I found info online that cabs don't necessarily have to agree to take you that far.

Just as I was starting to panic, since I had booked non-refundable flights, I found London Black Taxi. From the moment I saw the responses to the reviews on TrustPilot and Leigh's picture on their website, I knew I could trust this company.

They have a useful fare calculation tool on their website, so their pricing is readily available upfront. I finalized the booking with Leigh and she was great to communicate with. My actual driver on the day of the appointment was Nicky. He showed up early and waited for me. He was such a great driver and was so nice and friendly. I had a great time chatting with him on the long trip to Hove and back.

Thank you LBT for making my trip such a great experience!

April 26, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Hi Kelly thanks for taking the time to leave a review , we really appreciate it

Rated 5 out of 5 stars

Highly recommended

Our experience with Terry and Liegh was great!
Finding a cab that is both easily accessible to a wheelchair and can transport 4 adults and luggage was not easy. London Black Taxi provided the perfect solution.
Communication with London Black taxi was easy, efficient and welcoming. Highly recommended.

May 4, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks very much for the kind words we really appreciate it

Rated 5 out of 5 stars

The Black Cab Experience

Great company!! Would thoroughly recommend to anyone looking for a reliable black cab service. Nicky arrived early for collection and pick up from Heathrow. Payment was easy and hassle free. This is the only company you should be using for black cab transfers!

April 26, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks James I will pass on the kind words to Nicky

Rated 2 out of 5 stars

I was pleased with the website and…

I was pleased with the website and followed booking directions carefully. I was happy to see pay with card on the day. However I had mail from them changing the payment terms and amount( increase). I understand they have been cheated but I mentioned the website was not correct and should be changed. I understand they are good but the website isnt

April 29, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Hi Andrea ,apologies for the confusion but we ask for payment in advance on airport pick ups. Airports are big places and we have had issues with passengers getting in the wrong taxis or changing there plans and our drivers having wasted time and money in car parks . We are transparent about this and customers can decide wether to pre pay and book or not

Rated 5 out of 5 stars

London taxi for a London bride!

Leigh did an excellent job driving my daughter to her wedding ceremony in central London, and then transporting bride and groom to photo shoot and reception. He arrived in plenty of time, was calm and very pleasant to deal with. The car looked smart with the white ribbon. Thank you Leigh!

April 12, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks Claire it was a pleasure

Rated 5 out of 5 stars

Booking the airport transfer was easy…

Booking the airport transfer was easy and confirmation was quick. On arrival, Leigh called to confirm the driver was at the meeting point and also received a what’s app from the driver. We also booked the return trip. Both times drivers were on time and it’s just a hassle free ride. Many thanks.

February 28, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks so much tuck

Rated 5 out of 5 stars

Fabulous experience all around

Fabulous experience all around. Fantastic communication and flexibility that was needed due to flight delays. These two are top notch and were a pleasure to deal with from start to finish. Fair price, and great information offered while in transit. Highly recommend them and their service.

March 22, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks very much Lara , we appreciate the positive review hope to see again soon

Rated 5 out of 5 stars

100% the best

I use these guys all the time I need to go to a airport or further afield, friendly, professional, reliable , punctual service , I've used many other's before these guys & that says it all , these are 100% the best, wish I found them earlier & not wasted my time/money on other shoddy firms

January 24, 2025
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Hi Michaela Thankyou very much your custom is very much appreciated

Rated 1 out of 5 stars

Scammed on price…

Just caught a taxi from central London Oxford St. The taxi driver when we asked how much the fare would be told us to jump in fast then he said it would be between 30 & 40 pounds depending on traffic to Golders green. We were in the cab 4 minutes and the price was nearly ten pounds. We calculated that it would take about 25 minutes. I said to the taxi driver ,this isn't going to cost more than 40 pounds right then he said he couldnt guarantee the price. So we changed the address to my daughters boyfriends place which is in Tufnel park which is ten minutes closer. The meter was at 24 pounds when we stopped. There was a card reader in the back seat and I thought I had to scan there but he said no, you scan this one instead which he had a hold of in his hand. We get inside the house I checked my bankcard and he scammed me by 4 pounds. Charging 28 instead of 24 pounds. I will never catch a black cab again. The ubers dont scam you and are way cheaper. It cost 15 pounds to go from Golders Green to China town. Big difference in price and no scamming.

December 25, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

HI Tracey we would really appreciate it if you could please remove this damaging review it had nothing to do with our company.myself and Nicky work very hard to maintain a high score on trustpilot and to have negative reviews that have nothing to do with our website is unjust

Hi londonblacktaxi.co.uk is just a small company set up by 2 taxi drivers myself leigh and nicky, we are not the governing body off all taxis in london. im sorry to hear of your bad experience in a london taxi but if it wasnt booked through our website then it has nothing to do with us. would you please remove this review we work very hard on providing a good reliable service. and we dont rip anyone off our prices are all set fares pre agreed before any booking is confirmed. you need to take your complaint to transport for london i hope they track the driver down and punish him accordingly

Rated 1 out of 5 stars

Booked for 3:30 two hour ride around…

Booked for 3:30 two hour ride around around London offered to pay deposit was told no, do it on the day. Confirmed the day before and the day of travel. Receive a message cancelling the booking 2 h before our booking as missed a call. Ruined our first time in London as a family and was unable to book on a bus tour. Avoid this firm.

December 23, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

HI Tomas , im really sorry the way this turned out and that you are unhappy. We did try to call you at 1pm as arranged we called twice and sent a text message. once again i apologise for the mishap we pride ourselves on a good reliable service and we will learn from this and do things better in the future

Rated 5 out of 5 stars

It was a great pleasure working with…

It was a great pleasure working with Leigh for my latest short film. He was very punctual, and very fast and calm and very professional. I highly recommend working with him for taxi service and for film or events.

December 8, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks for taking the time to leave a review raphael we really appreciate it,and look forward to seeing your short film upon completion im sure its going to be amazing

Rated 5 out of 5 stars

Reliable, punctual, helpful, courteous - couldn't be happier!

London Black Taxi was super-easy to deal with. Leigh was so helpful and quick to respond to all the many questions I asked him! I was arranging a private dinner and needed quite a few taxis to collect and take guests home and everything worked so smoothly. t was very reassuring to know that everything was arranged ahead of time. I was given LBT's details from a colleague and will definitely use the company again and recommend to others.

November 19, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks helen it was great working with you and please let us know the next time you require transport for an event

Rated 5 out of 5 stars

London Black Taxi are by far the best…

London Black Taxi are by far the best Taxi 🚕 company we have used overseas. When London always book or look out for London Black Taxi. We would highly recommend there company to anyone. Leigh and George our drivers were on time, very helpful and friendly.
Peter and Heather

October 21, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

thanks peter it was lovely to meet you and heather hope to see you on your next trip to london

Rated 5 out of 5 stars

Wonderful Experience

I had a wonderful experience with London Black Taxi. They were very nice, knowledgeable, and punctual. I was here on business but had one day to see the city. Leigh showed me all the historic places and I had time to walk around each one. I would highly recommend if you’re exploring the city and want a good guide.

October 18, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Hi Joseph .it was really nice to meet you . i was so happy you took some of my recommendations onboard and delighted you enjoyed the tour and restaurant.hope to see you again on your next trip to London

Rated 5 out of 5 stars

Best damn taxi company in London

From the moment I contacted London Black Taxis ive had nothing but a perfect experience. Advice, costs, best ways to save money. On time polite and ready to help. All the best team would highly recommend this company

October 15, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks so much John we really appreciate your positive review

Rated 5 out of 5 stars

Great service, attentive and friendly

Great service, attentive and friendly. We booked a few taxis for an event and Leigh was kind enough to help the passengers find the vehicles when there were multiple entrances to the venue. Would recommend and use this company again.

October 10, 2024
Unprompted review
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Reply from LondonBlackTaxi.co.uk

Thanks for taking the time to leave a nice review Vanessa it was nice to meet you

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