London Caviar Company Reviews 

204
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very good idea to offer three 30 gramme different types for comparison. Royal Imperial came last in our tasting, though good, with Oscietra and Baerli equally best and excellent. You really owe m... See more

Rated 5 out of 5 stars

Caviar was delicious. The company contacted me by phone about potential delivery delays outwith their control due to the Christmas post and we discussed options. Very impressed by this level of cust... See more

Rated 5 out of 5 stars

Just received some Baerii cavier (4th May 2023) Best before date was 3rd of April 2023. Discuss! Further to my original review, Thomas, the owner rang me to explain how they only ship direct to... See more

Company replied

Company details

  1. Food Products Supplier

Written by the company

Welcome to London Caviar, an avant-garde enterprise founded in 2021 by three passionate connoisseurs with a vision to transform the traditionally exclusive and costly world of caviar. Our mission is to make the luxury of sustainable caviar, including Beluga, Oscietra, and Baerii, accessible to everyone. We are committed to providing premium quality while protecting the environment through sustainable sourcing practices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(204)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the company

I sent an enquiry prior to ordering and received a phone call the following day from a very nice man who answered my concerns. The order was delivered quickly and safely.

September 27, 2023
Rated 4 out of 5 stars

I love caviar

To be honest it was a gift to try and convert the recipient, as I love caviar, so I don’t know. But I’m sure it was delicious.

September 18, 2023
London Caviar Company logo

Reply from London Caviar Company

Thank you for your feedback! We are glad you appreciated the service. Next time we hope we can get to 5 stars

Rated 1 out of 5 stars

Do not use - they’re a joke

Sent caviar out not well packaged. Literally room temperature when arrived. Missing spoon also.
Dialogue ensued and promised spoon and tin opener as an added gift, still no receipt of this.
Emailed them and radio silence. No refund still or anything!
Honestly, avoid at all cost, and just go to others - may pay more but you’re guaranteed first rate service and not caviar you’re questioning it’s temp whilst in transistion!

June 14, 2023
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Reply from London Caviar Company

Hi,
Very sorry to hear about your experience. We always endeavor to ensure that our caviar arrives at an appropriate temperature. We have also recently made changes to our customer service system that has improved communication for all customers.

Rated 1 out of 5 stars

The order has not been delivered or…

The order has not been delivered or received. This was raised and LondonCaviar were informed on 27th June but to date still not received the order dated 21st June.
Extremely disappointed with customer service

June 20, 2023
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Reply from London Caviar Company

Hi, We are very sorry for your bad experience. We believe that we have now recified the situation, unfortuantely our courier failed on two separate occaisions to deliver the caviar to your elected delivery address, which meant twice it was spoilt.
We hope that you give us another chance.
Many thanks
London Caviar

Rated 2 out of 5 stars

Initially I very impressed

I was initially very impressed with quick email responses regarding the required delivery of the caviar gift for a relative, despite no opportunity to identify a requested delivery date on the website. However, although I carefully followed the advice I was given, the gift was delivered nearly two weeks early, with no gift card as requested, as the firm did not follow their own advice. The firm was apologetic and offered a refund, but unfortunately the special occasion was spoilt!

May 7, 2023
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Reply from London Caviar Company

Hi,
Thank you for your review.
We apologise for the inconvenience caused, unfortunately as a startup we do not yet offer a gifting service or chosen day delivery service.
We appreciate that you made a written request for a certain day delivery, and are sorry that we were unable to fulfil this, sadly this is not something we can currently guarantee. We hope that the giftee was still able to enjoy their caviar on the day intended, as it has a 4 month use by.
We have also refunded the full value of your order.

As always we intend to improve our service going forwards and will hopefully be able to offer the services mentioned in the future. Until then we hope that you give us a second chance.

Many thanks
London Caviar Company

Rated 5 out of 5 stars

Fantastic Caviar at a great price

Delightful Caviar, quick delivery in a chill pack to keep it fresh. We bought the tasting option with Beluga so we could try out the 4 different Caviars. Each one had a unique flavour so it's a great way to start and then buy more of the ones you like the most.

April 27, 2023
Rated 5 out of 5 stars

Just received some Baerii cavier (4th…

Just received some Baerii cavier (4th May 2023)

Best before date was 3rd of April 2023. Discuss!

Further to my original review, Thomas, the owner rang me to explain how they only ship direct to order and that they had a typo problem with some of their labelling. The other caviar was well with the 4 month period and I accept his explanation. I will use this company again.

May 4, 2023
Unprompted review
London Caviar Company logo

Reply from London Caviar Company

Hi Robbie,
Very sorry to hear about this, Thomas from our team should be in touch today to discuss and make this right.

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