London Caviar Company Reviews 

204
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very good idea to offer three 30 gramme different types for comparison. Royal Imperial came last in our tasting, though good, with Oscietra and Baerli equally best and excellent. You really owe m... See more

Rated 5 out of 5 stars

Caviar was delicious. The company contacted me by phone about potential delivery delays outwith their control due to the Christmas post and we discussed options. Very impressed by this level of cust... See more

Rated 5 out of 5 stars

Just received some Baerii cavier (4th May 2023) Best before date was 3rd of April 2023. Discuss! Further to my original review, Thomas, the owner rang me to explain how they only ship direct to... See more

Company replied

Company details

  1. Food Products Supplier

Written by the company

Welcome to London Caviar, an avant-garde enterprise founded in 2021 by three passionate connoisseurs with a vision to transform the traditionally exclusive and costly world of caviar. Our mission is to make the luxury of sustainable caviar, including Beluga, Oscietra, and Baerii, accessible to everyone. We are committed to providing premium quality while protecting the environment through sustainable sourcing practices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

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4.7

All reviews

(204)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

triple sample offer

Very good idea to offer three 30 gramme different types for comparison. Royal Imperial came last in our tasting, though good, with Oscietra and Baerli equally best and excellent.

You really owe me £10 as your website refused to allow me to get this offered discount by typing in 'I love you'

I paid full amount to meet an occasion deadline.

February 12, 2023
Rated 2 out of 5 stars

Disappointing & not valued

I ordered caviar before christmas, with no problem. I then ordered again between Christmas and new year 3 pots of caviar and a mother of pearl spoon. When it arrived the spoon wasn’t there. I messaged Thomas twice, and he apologised said he would send it that day in the post and that my original email had gone into spam. I was happy with that and thanked him. I even went on to order again more caviar.
I waited and nothing, so I emailed to say it hadn’t arrived and included the email with his promise to send in. No response. So I emailed again, and again with no response to any of my emails. I emailed a final time to say how unhappy I was and that I was obviously not going to be sent the spoon so I wanted a refund. I then received a refund, with no email or correspondence.
I know a £5 spoon isn’t the end of the world however I ordered 3 times and spent what I consider to be a substantial amount of money in the £££, I am disappointed that I was ignored and obviously not valued. Won’t be returning.

And no I never received the spoon. I have however received a refund though

January 7, 2023
Unprompted review
London Caviar Company logo

Reply from London Caviar Company

Thank you for your review.
We are very sorry to hear of your less than ideal experience. As a stratup we are always learning and trying to improve our processes, we will take on your feedback and hope that you will give us another chance in the future.
I understand that you should now have the spoons and a refund, once again many apologies for the inconvenience.

Rated 5 out of 5 stars

Fantastic company

Fantastic company! I have ordered multiple times are their caviar is of premium quality! If there have been any problems they have resolved promptly. Very happy customer!

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great caviar

Great caviar. In fairness, it was the same quality as we bought from our previous supplier but at a better price, so what’s not to love?

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Product fridge ready as packed in ice.

Product fridge ready as packed in ice.
Excellent customer service when enquiring about shelf life.
Excellent quality.
Makes a perfect gift especially for the discerning person who has everything.
Generally delighted.

September 9, 2022
Unprompted review

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