London Emergency Plumbing Reviews 280

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, often highlighting quick response times and effective problem-solving. Many people commend the staff for being professional, polite, and knowledgeable, making them feel at ease even in emergency situations. However, some people were dissatisfied with the pricing, finding it to be expensive and not always transparent, with unexpected additional fees. A few other people also felt that the work was incomplete or that the initial issue was not fully resolved, leading to further complications or the need for additional repairs.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the quick response times and... See more

Staff

Users describe positive interactions with staff, praising their professionalism, efficiency, and helpfulness.... See more

Price

People report ambiguous experiences with price. Many reviewers express dissatisfaction with pricing, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While on New Year’s Eve evening emergency expert plumber got sent in less than thirty minutes . Very polite , professional clean and efficient. identified the reason of the leak under my sink a... See more

Company replied

Rated 5 out of 5 stars

A huge thanks to London Emergency Plumbing, our bedroom had a huge extensive flooding from the flat upstairs bathroom, making its way further down the building. It's 2am in the morning I'm very stress... See more

Company replied

Rated 5 out of 5 stars

After a previous company came out and failed to unblock my gully, I was left frustrated and unsure who to turn to next. Thankfully, I found London emergency plumbing with the engineer Iliyas – and... See more

Company replied

Rated 5 out of 5 stars

I called LEP after another plumber let me down. Iliyas arrived within 30 mins. We were dealing with a complex situation, but he successfully diagnosed the issue. He had all the equipment on hand to cl... See more

Company replied


Company details

  1. Plumber
  2. Drainage Service
  3. Heating Contractor

Written by the company

Being a quality service provider, we offer our customers a wide range of plumbing and drainage services including emergency, residential and commercial plumbing facilities. With the help of our efficient team, which is available for your help 24/7 and 365 days, we are ready you help you wherever you are in London or surrounding areas. For detailed information, to see the list of full service areas. So, whether your problem is as simple as a leaking tap or enormous as an installation of a water system, no worries at all as we are just one call way to set up all for you. Having qualified technicians and experienced professionals’ pipe leakage, Sink blockage, toilet repair, clogged drainage systems, is not a big deal anymore, as our expert team is all in one solution to your problems. Our certified and highly trained professional plumbers possess equipment with the latest technology to make your plumbing experience more reliable and up to the mark without any flaws. Fast response and actions in plumbing incidents are paramount and London Emergency Plumbing fully understands this. This is why we have a 40 minute response time for emergency plumbing issues and drainage problems. Small Plumbing issues can evolve huge problems when left delayed. So, whether it’s a blocked or clogged toilet, repairing gas leaks in heating systems, or a detailed CCTV drain survey we will handle it all while you sit back relax. With a long list of plumbing and drainage service, we offer you a tremendous variety of services including all emergency plumbing services and electrical plumbing services. So, there is no such plumbing issue in London that our technicians are not aware of.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

280 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast and Reliable

Flooded property due to drainage issues. They arrived quickly, fixed the problem efficiently, and saved me from a bigger mess. Highly recommend!

May 1, 2026
Unprompted review
London Emergency Plumbing logo

Reply from London Emergency Plumbing

What a lovely thing to say — thank you! Flooding from drainage issues is seriously stressful, so we're pleased our emergency plumber could get there fast and limit the damage. Don't hesitate to call if you ever need us again!

LEP Admin Team

Rated 5 out of 5 stars

Great experience

Had a couple problems with a leak under my sink - had to get an engineer in twice. Both times they came really fast - within the day, were really helpful and got the problem sorted. Both lovely guys and worth the price :)

May 2, 2026
Unprompted review
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Reply from London Emergency Plumbing

Really pleased we could get out to you twice so quickly and get that under-sink leak sorted — same-day response is exactly what our emergency plumber service is here for. Thanks for the kind words about the guys, it means a lot! We're always here if anything else crops up.

LEP Admin Team

Rated 5 out of 5 stars

Very satisfied with the job they done…

Very satisfied with the job they done at faur price. Especially drainage engineer who's name is Idris. I use him fir second time. He is professional and reliable. No complaints

April 18, 2026
Unprompted review
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Reply from London Emergency Plumbing

Really glad Idris could come through for you again — it's great to have a reliable drainage engineer you can call on when you need one! Thanks for the kind words and for using London Emergency Plumbing a second time. We'll pass the feedback on to Idris!

– LEP Admin Team

Rated 5 out of 5 stars

5/5 every time

The team at LEP has consistently been fantastic across a few different times I’ve lent in their services. Ibrahim in particular is always super responsive and helpful with a keen eye for detail, long-term solutions and transparency

April 8, 2026
Unprompted review
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Reply from London Emergency Plumbing

Thanks so much for the kind words — and for trusting London Emergency Plumbing across multiple callouts, that really means a lot! Ibrahim is a brilliant plumber and it's great to hear his attention to detail and honest approach have made a difference every time. We'll make sure he knows!

LEP Admin Team

Rated 1 out of 5 stars

Avoid This One!

Pricing na transparent. Even so, me agreed to service but they never show. Went elsewhere, fixed. There is many company like this one, some wont even give upfront cost even though is simple job, na thanks😒

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and reliable service

I’ve used London Emergency Plumbing several times in recent years. They communicate really well and are quick to visit and get the job done. Idris has helped me several times and is always helpful offering really good advice.

March 19, 2026
Unprompted review
Rated 3 out of 5 stars

Very professional and efficient but…

Very professional and efficient service but after 1 hour he could still not clear the drains?, with a jet blaster? Thameswater came this morning and sorted it in 10 mins with physical rods. I have just been advised that Thameswater will generally clear drains for no charge. Do no need for paying these private guys then??

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic and quick service from these…

Fantastic and quick service from these guys, really helped us out in very quick time. Highly recommend

December 19, 2025
Unprompted review
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Reply from London Emergency Plumbing

Thank you, Greg, for your great feedback!

We’re really pleased we could respond quickly and help you out when you needed it most. Providing fast and reliable service is what we aim for every time.

We truly appreciate the recommendation!

Rated 5 out of 5 stars

Blocked Sink

Quick response and even quicker job. They diagnosed the problem and fixed it straight away. Happy customer!

January 13, 2026
Unprompted review
London Emergency Plumbing logo

Reply from London Emergency Plumbing

Thank you for your review!

We’re glad we could respond quickly, diagnose the issue with your blocked sink, and get everything sorted without delay. It’s always great to hear from a happy customer!

If you ever need us again, we’re here to help.

Rated 5 out of 5 stars

Idris was excellent!

Idris was excellent!! Very prompt arrival, very clear on what needed to do done to resolve a blocked stack, demonstrated the before and after (and sent me the video) all while being very courteous and careful of our home. Thank you and will def use again / recommend.

January 11, 2026
Unprompted review
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Reply from London Emergency Plumbing

Thank you, Matt, for such a detailed and kind review.

We’re delighted to hear that Idris provided prompt, clear, and professional service. Taking the time to explain the issue, show the before-and-after results, and treat your home with care is exactly the standard we aim for.

We really appreciate your recommendation and look forward to helping you again in the future.

Rated 1 out of 5 stars

DECEPTIVE WITH PRICES

Really disappointed to be told on the phone the callout fee was £69 (fine) to then be given a contract when the plumber arrived saying there is an additional fee of £249 PER HOUR!!!!! Ended up paying £320 for a small leak under the sink, I was disgusted by this deceptive business practise and could not in good faith recommend this company.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

Further to my 1 star rating

Further to my 1 star rating, I was called today (Sunday) by the company. Essentially, they will return my visitor parking voucher if I take down my earlier adverse review.

Not the right response, if they want to look professional.

BTW "expensive" in my earlier review was because it took the plumber over two hours to replace a faulty ball valve. A cost of over £700.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, fast, effective and reliable work. Can always trust them to do an amazing job. Found the leak and checked thoroughly to confirm the cause. Thanks again, until next time.

January 9, 2026
Unprompted review
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Reply from London Emergency Plumbing

Thank you, Elena, for your continued trust and support.

We’re so pleased to hear that you found our service fast, effective, and reliable — that’s exactly what we strive for every time. Making sure we thoroughly identify and confirm the source of a leak is an important part of the job, so we’re glad you appreciated that.

Thanks again, and we’ll be here whenever you need us next!

Rated 1 out of 5 stars

Scamsters with scamster prices

Scamsters with scamster prices. I knew exactly what the issue was, namely that one part on my megaflo hot water cylinder needed replacing (the motorised zone valve). I knew this because (a) the same part failed previously and (b) because this is the most standard issue with these cylinders (according to ChatGPT). I told this to the plumber, both on the phone prior to the appointment and when he showed up. Still he took nearly 2 hours to "diagnose" and fix the problem. The price I paid was £899.76 (!) for 2 hours of labor, the parts and parking. So £900 for "diagnosing" and fixing a known problem. Beware!

January 5, 2026
Unprompted review
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Reply from London Emergency Plumbing

We’re sorry you feel dissatisfied, but we’d like to clarify a few important points for anyone reading this review.

ChatGPT is not a Gas Safe–registered engineer and cannot provide a professional diagnosis or guarantee a correct resolution. While suggestions may be helpful, a qualified engineer must still attend, diagnose, and carry out the work safely and correctly.
At your request, we arranged for an engineer to attend very early in the morning. The issue was diagnosed and the repair was completed successfully, with the system left fully operational.
All charges were clearly explained and agreed before any work was started, and no additional costs were added afterward.
We always aim to provide a safe, reliable service and transparent pricing, and we’re sorry that this was not your experience.

Rated 5 out of 5 stars

New Year’s Eve emergency

While on New Year’s Eve evening emergency expert plumber got sent in less than thirty minutes .
Very polite , professional clean and efficient. identified the reason of the leak under my sink and fixed it straight away
Called couple of plumbers from an online search and had best prices too.
Thank you Idris you are a legend !!

December 31, 2025
Unprompted review
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Reply from London Emergency Plumbing

Hi Kostas,

Thank you so much for taking the time to leave this amazing review! We’re really glad we could get an emergency plumber out to you so quickly on New Year’s Eve. Idris will be thrilled to hear your kind words — he takes great pride in being polite, professional, and efficient. We’re happy the leak was identified and fixed straight away, and that you found our pricing competitive as well. Thanks again for choosing us, and don’t hesitate to reach out if you ever need help in the future!

Rated 5 out of 5 stars

Hero’s in disguise

Hero’s in disguise. They came straight away and helped me with my boiler that was broken. The engineer came and fixed it with no hassle. They also sent someone else to unblock my bathroom sink. Friendly and wore shoe covers which says a lot about he ethics of LEP. Will definitely be my go to for any more problems I have in my home. Thank you

December 22, 2025
Unprompted review
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Reply from London Emergency Plumbing

Hi Jonas Fash ,

Thank you so much for your kind words! We’re really pleased to hear that our team could respond quickly and resolve both issues for you with minimal hassle. It’s great to know our engineers’ professionalism and attention to detail, such as wearing shoe covers, made a positive impression. We truly appreciate your recommendation and look forward to helping you again should you ever need us. Thanks again for choosing LEP!

Best Regards,
LEP

Rated 5 out of 5 stars

Absolute lifesavers

Absolute lifesavers! They unblocked my stubborn blocked sink and made sure that everything was flowing nicely. They even used the camera thing to check if it’s all clear. He sent me the videos and wrote me a report straight away so I can give it to my landlord. My experience with this sink has been nothing but a pain but from the minute the plumber stepped into my house he put me at ease and made sure not to leave until he gets it sorted out. He wore shoe covers to protect my carpets. Says a lot about the respect they have for people’s houses. Thank you LEP you absolute legends. Would highly recommend for anyone else that’s in a pickle as well!

December 17, 2025
Unprompted review
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Reply from London Emergency Plumbing

Hi Ibrahim ,

Thank you so much for such an amazing review! We’re really glad we could help get your sink sorted and that the camera inspection, report, and videos were useful for your landlord. It’s great to hear that our plumber put you at ease and made sure everything was fully resolved before leaving. We take a lot of pride in respecting our customers’ homes, so your comments about the shoe covers mean a lot to us. Thanks again for your recommendation — we truly appreciate it and are always here if you need us!

Best Regards,
LEP

Rated 5 out of 5 stars

Excellent Service! Fast; friendly; reliable; reasonable price.

Excellent service from Idris today. He arrived on site exactly when he said he would, conducted a thorough survey, and produced a report within 20 minutes following his survey. The price was extremely reasonable, and there were no hidden fees. The service far exceeded what I was expecting for the price. I will definitely be using LEP again, and would recommend them to any homeowner or as a subcontractor for fast, friendly and reliable service.

November 27, 2025
Unprompted review
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Reply from London Emergency Plumbing

Hi Oli,

Thank you for such a fantastic review! We’re delighted to hear that Idris provided excellent service and met your expectations with his punctuality, thorough survey, and quick turnaround on the report. It’s especially great to know you found our pricing fair and transparent, as that’s something we take real pride in. Your recommendation means a lot to us, and we look forward to working with you again in the future — whether as a homeowner or subcontractor. Thanks again for choosing LEP!

Best Regards,
LEP

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