While on New Year’s Eve evening emergency expert plumber got sent in less than thirty minutes . Very polite , professional clean and efficient. identified the reason of the leak under my sink a... See more
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Review summary
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Reviews shaping this summary
Idris was excellent!! Very prompt arrival, very clear on what needed to do done to resolve a blocked stack, demonstrated the before and after (and sent me the video) all while being very courteous and... See more
Company replied
Excellent service from Idris today. He arrived on site exactly when he said he would, conducted a thorough survey, and produced a report within 20 minutes following his survey. The price was extremely... See more
Company replied
GREAT draiange engineers. Mikel arrived so quickly and was able to unblock my drain outside super quick. Frankly, fastest and mosy reliable drainage service I ever used.
Company replied
Company details
Written by the company
Being a quality service provider, we offer our customers a wide range of plumbing and drainage services including emergency, residential and commercial plumbing facilities. With the help of our efficient team, which is available for your help 24/7 and 365 days, we are ready you help you wherever you are in London or surrounding areas. For detailed information, to see the list of full service areas. So, whether your problem is as simple as a leaking tap or enormous as an installation of a water system, no worries at all as we are just one call way to set up all for you. Having qualified technicians and experienced professionals’ pipe leakage, Sink blockage, toilet repair, clogged drainage systems, is not a big deal anymore, as our expert team is all in one solution to your problems. Our certified and highly trained professional plumbers possess equipment with the latest technology to make your plumbing experience more reliable and up to the mark without any flaws. Fast response and actions in plumbing incidents are paramount and London Emergency Plumbing fully understands this. This is why we have a 40 minute response time for emergency plumbing issues and drainage problems. Small Plumbing issues can evolve huge problems when left delayed. So, whether it’s a blocked or clogged toilet, repairing gas leaks in heating systems, or a detailed CCTV drain survey we will handle it all while you sit back relax. With a long list of plumbing and drainage service, we offer you a tremendous variety of services including all emergency plumbing services and electrical plumbing services. So, there is no such plumbing issue in London that our technicians are not aware of.
Contact info
144 Labdroke Grove, W10 5NE, London, United Kingdom
- 020 8064 1046
- info@londonemergencyplumbing.co.uk
- londonemergencyplumbing.co.uk
4.4
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 month
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Further to my 1 star rating
Further to my 1 star rating, I was called today (Sunday) by the company. Essentially, they will return my visitor parking voucher if I take down my earlier adverse review.
Not the right response, if they want to look professional.
BTW "expensive" in my earlier review was because it took the plumber over two hours to replace a faulty ball valve. A cost of over £700.
January 11, 2026
Unprompted review
As always
As always, fast, effective and reliable work. Can always trust them to do an amazing job. Found the leak and checked thoroughly to confirm the cause. Thanks again, until next time.
January 9, 2026
Unprompted review
Reply from London Emergency Plumbing
Thank you, Elena, for your continued trust and support.
We’re so pleased to hear that you found our service fast, effective, and reliable — that’s exactly what we strive for every time. Making sure we thoroughly identify and confirm the source of a leak is an important part of the job, so we’re glad you appreciated that.
Thanks again, and we’ll be here whenever you need us next!
Scamsters with scamster prices
Scamsters with scamster prices. I knew exactly what the issue was, namely that one part on my megaflo hot water cylinder needed replacing (the motorised zone valve). I knew this because (a) the same part failed previously and (b) because this is the most standard issue with these cylinders (according to ChatGPT). I told this to the plumber, both on the phone prior to the appointment and when he showed up. Still he took nearly 2 hours to "diagnose" and fix the problem. The price I paid was £899.76 (!) for 2 hours of labor, the parts and parking. So £900 for "diagnosing" and fixing a known problem. Beware!
January 5, 2026
Unprompted review
Reply from London Emergency Plumbing
We’re sorry you feel dissatisfied, but we’d like to clarify a few important points for anyone reading this review.
ChatGPT is not a Gas Safe–registered engineer and cannot provide a professional diagnosis or guarantee a correct resolution. While suggestions may be helpful, a qualified engineer must still attend, diagnose, and carry out the work safely and correctly.
At your request, we arranged for an engineer to attend very early in the morning. The issue was diagnosed and the repair was completed successfully, with the system left fully operational.
All charges were clearly explained and agreed before any work was started, and no additional costs were added afterward.
We always aim to provide a safe, reliable service and transparent pricing, and we’re sorry that this was not your experience.
New Year’s Eve emergency
While on New Year’s Eve evening emergency expert plumber got sent in less than thirty minutes .
Very polite , professional clean and efficient. identified the reason of the leak under my sink and fixed it straight away
Called couple of plumbers from an online search and had best prices too.
Thank you Idris you are a legend !!
December 31, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Kostas,
Thank you so much for taking the time to leave this amazing review! We’re really glad we could get an emergency plumber out to you so quickly on New Year’s Eve. Idris will be thrilled to hear your kind words — he takes great pride in being polite, professional, and efficient. We’re happy the leak was identified and fixed straight away, and that you found our pricing competitive as well. Thanks again for choosing us, and don’t hesitate to reach out if you ever need help in the future!
Hero’s in disguise
Hero’s in disguise. They came straight away and helped me with my boiler that was broken. The engineer came and fixed it with no hassle. They also sent someone else to unblock my bathroom sink. Friendly and wore shoe covers which says a lot about he ethics of LEP. Will definitely be my go to for any more problems I have in my home. Thank you
December 22, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Jonas Fash ,
Thank you so much for your kind words! We’re really pleased to hear that our team could respond quickly and resolve both issues for you with minimal hassle. It’s great to know our engineers’ professionalism and attention to detail, such as wearing shoe covers, made a positive impression. We truly appreciate your recommendation and look forward to helping you again should you ever need us. Thanks again for choosing LEP!
Best Regards,
LEP
Absolute lifesavers
Absolute lifesavers! They unblocked my stubborn blocked sink and made sure that everything was flowing nicely. They even used the camera thing to check if it’s all clear. He sent me the videos and wrote me a report straight away so I can give it to my landlord. My experience with this sink has been nothing but a pain but from the minute the plumber stepped into my house he put me at ease and made sure not to leave until he gets it sorted out. He wore shoe covers to protect my carpets. Says a lot about the respect they have for people’s houses. Thank you LEP you absolute legends. Would highly recommend for anyone else that’s in a pickle as well!
December 17, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Ibrahim ,
Thank you so much for such an amazing review! We’re really glad we could help get your sink sorted and that the camera inspection, report, and videos were useful for your landlord. It’s great to hear that our plumber put you at ease and made sure everything was fully resolved before leaving. We take a lot of pride in respecting our customers’ homes, so your comments about the shoe covers mean a lot to us. Thanks again for your recommendation — we truly appreciate it and are always here if you need us!
Best Regards,
LEP
Excellent Service! Fast; friendly; reliable; reasonable price.
Excellent service from Idris today. He arrived on site exactly when he said he would, conducted a thorough survey, and produced a report within 20 minutes following his survey. The price was extremely reasonable, and there were no hidden fees. The service far exceeded what I was expecting for the price. I will definitely be using LEP again, and would recommend them to any homeowner or as a subcontractor for fast, friendly and reliable service.
November 27, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Oli,
Thank you for such a fantastic review! We’re delighted to hear that Idris provided excellent service and met your expectations with his punctuality, thorough survey, and quick turnaround on the report. It’s especially great to know you found our pricing fair and transparent, as that’s something we take real pride in. Your recommendation means a lot to us, and we look forward to working with you again in the future — whether as a homeowner or subcontractor. Thanks again for choosing LEP!
Best Regards,
LEP
This company must to be reported to the trading standards.Massive scam.
I had a disappointing experience with this plumbing company. After the job was completed, I was asked to leave a review the same day to qualify for a 10% discount on my next visit, which seemed to result in many positive reviews on their website. Unfortunately, my leak was not fixed, and I discovered that my pipe was still leaking after the plumber finished the work.
I hoped the issue would resolve itself, but after waiting for over a month, I contacted the company again. To my dismay, they informed me that I would need to book a regular appointment and pay for additional service. I believe this company does not stand by its work and could be considered a scam. I would not recommend them based on my experience.
November 27, 2025
Unprompted review
The technician from London Emergency…
The technician from London Emergency Plumbing arrived within the scheduled two-hour window, which was appreciated. They successfully unblocked our kitchen sink in one hour and the price was fair.
November 17, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Aloveya,
Thank you for your review! We’re pleased to hear that our technician arrived within the scheduled time window and was able to resolve the kitchen sink blockage efficiently. We’re also glad you found our pricing fair. We appreciate your feedback and look forward to helping you again if needed.
Best Regards,
LEP
GREAT draiange engineers
GREAT draiange engineers. Mikel arrived so quickly and was able to unblock my drain outside super quick. Frankly, fastest and mosy reliable drainage service I ever used.
October 11, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Mo ,
Thank you so much for the great feedback! We're really glad Mikel was able to get to you quickly and sort out the issue without delay. Speed and reliability are what we aim for, so it’s fantastic to hear we delivered. If you ever need us again, we’re just a call away!
Best Regards,
LEP
Good plumber
I had a good experience with this company. They were helpful, explained the problem and possible solutions and overall did a good job fixing my plumbing issues.
October 9, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Cleo,
hank you for your kind words! We're really pleased to hear you had a good experience with us. Our team always aims to be helpful and transparent, so it’s great to know you felt well-informed throughout. If you need anything in the future, don’t hesitate to reach out!
Best Regards,
LEP
Great Service from LEP
Mikel arrived on time, and was polite, courteous and very professional
October 2, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Melusine,
Thank you for your kind words and positive feedback! We're thrilled to hear that Mikel provided you with prompt, courteous, and professional service. We'll be sure to pass along your compliments to him. If you need anything in the future, don't hesitate to reach out — we're always here to help!
Kind Regards,
LEP
Ibrahim was fantastic in resolving our…
Ibrahim was fantastic in resolving our plumbing issue. Very helpful & professional - wouldn’t hesitate to use their services again.
September 28, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Arjun,
hank you so much for your kind feedback! We're delighted to hear that Ibrahim was able to resolve your plumbing issue and provide the professional service we pride ourselves on. We'll make sure he sees your comments. We truly appreciate your support and look forward to helping you again in the future!
Kind Regards,
LEP Team
Very happy with service
Very happy with service. Came out late at night and fixed my bathroom leak.
September 4, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Rauri ,
Thank you so much for your kind words! We're glad we could help, especially during a late-night emergency. Customer satisfaction is our top priority, and it’s great to hear that you were happy with the service. Don’t hesitate to reach out if you need anything in the future!
Kind Regards,
LEP Team
Used them to unblock my drain
Used them to unblock my drain. Prices weren’t cheap but you pay a premium and get a proper service. They had jet machines and everything to do the job which was great. Used them before and they didn’t disappoint.
August 2, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi R,
Thank you for your continued trust and for sharing your experience. We understand that our service may not be the cheapest, but we’re committed to delivering high-quality, professional work using the right equipment — and we're glad to hear that came through.
We truly appreciate your repeat business and are pleased we could meet your expectations once again. If you ever need assistance in the future, we’ll be ready to help.
— The London Emergency Plumbing Team
Late night emergency
A huge thanks to London Emergency Plumbing, our bedroom had a huge extensive flooding from the flat upstairs bathroom, making its way further down the building. It's 2am in the morning I'm very stressed trying to get everything out etc. LEP managed to sort out the block and stop further flooding. Would most definitely recommend especially in a late night serious emergency.
July 28, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi JC,
Thank you so much for your kind words and for sharing your experience during such a stressful time. We’re really sorry to hear about the flooding you experienced — that’s never easy, especially in the middle of the night.
We’re glad our team at London Emergency Plumbing was able to respond quickly and help stop the damage from getting worse. Your recommendation means a lot, and we’re always here 24/7 when urgent situations like this arise.
Best Regards,
— The London Emergency Plumbing Team
Superhero’s!
Definitely recommend amazing service, had them come out for a blockage and leak in the toilet. Saved me in a very distressing time and can’t thank them enough. Superhero’s don’t wear capes they work for LEP. Thank you !!!!!!
July 13, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Hadi ,
Thank you for your kind feedback and for taking the time to share your experience. We're very pleased to hear that we were able to assist you during a difficult and stressful situation.
Our team is committed to delivering prompt, reliable service, and it’s always rewarding to know our efforts have made a positive impact. We truly appreciate your recommendation and your trust in London Emergency Plumbing.
Please don’t hesitate to reach out if you ever need assistance again.
— The London Emergency Plumbing Team
Reply from London Emergency Plumbing
Hi Richard,
Thank you for your kind words and for taking the time to leave a review. We're glad to hear you were pleased with the service and found our team polite and knowledgeable. Providing a professional and respectful experience is always our priority.
We appreciate your feedback and look forward to assisting you again in the future, should you need us.
— The London Emergency Plumbing Team
Idris was good and fully informed me…
Idris was good and fully informed me throughout the process. Highly recommend.
July 5, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Baljeet,
Thank you so much for your kind words and recommendation! I'm glad I could keep you informed throughout the process—it was a pleasure working with you. If you ever need anything in the future, don't hesitate to reach out.
Best Regards,
LEP
FIVE STAR REVIEW - PLEASE READ CAREFULLY
PLEASE READ CAREFULLY
I gave these guys a FIVE STAR RATING
Some plumbing work with burst pipes etc and water everywhere requires EMERGENCY CALL OUT - which I define as PROMPT ATTENDANCE. The consequence of not having prompt attendance means CEILINGS COULD COLLAPSE and further ELECTRICAL faults and health and safety issues - which means escalating costs.
I called Victoria plumbing they claimed to be emergency call out and declined me as they are busy and I tried other companies in a state of panic as by now I was sitting in water and they all said was they would come in 2 hours or three BUT LONDON EMERGENCY PLUMBING they welcomed my call and they were FAST and they were PROMPT and that’s their ‘unique selling point’. They may indeed charge emergency rate because it’s an emergency call out and we may have a moan BUT they saved me money in the long run with flooring and the ceilings etc. My property can dry out now the leak has been fixed.
I like their good business acumen and they are QUICK and take business on 24 hours and stick by what they claim to be EMERGENCY PLUMBING whereas the others don’t.
I met Mohammed at 1am last year and then illias today and they both had that high level of professionalism. They had that concern and were not complacent.
I would be using them again because in the long run you want the job done properly that the COWBOYS have left you in a mess over. These guys rectify the problem and I am grateful for that.
And I felt safe with them as a single person and they cooperated with me rather than take advantage of me and for that I am forever grateful.
Good work guys and I gave this raving review where credit is due. Thank you once again 🙏🏽
July 4, 2025
Unprompted review
Reply from London Emergency Plumbing
Hi Jas,
Thank you so much for taking the time to share such a detailed and thoughtful review. We're truly grateful for your kind words and the trust you placed in us during a stressful situation.
Emergency plumbing situations can be overwhelming, and we’re glad we could respond quickly and help prevent further damage to your home. It means a lot to us that you felt safe, supported, and respected throughout the process—this is exactly what we strive for with every customer.
We’ll make sure Mohammed and Illias see your feedback—they’ll be pleased to know their professionalism and care made a real difference.
Thank you again for your trust and recommendation. We're always here for you, anytime you need us.
Warm regards,
The London Emergency Plumbing Team
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