The time slots are misleading this is not the time you board. Expect to wait 1 to 2 hours. Merlin executives should actually come down and see what a typical August day looks like. Why have a booking... See more
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Disgusting how you book tickets for a certain time to be put into hours long lines. Too bad if you make plans for your evening?? No option to reschedule or cancel, you just lose your money! An investi... See more
Company replied
What a rip off!! Paying £40 per adult and £36 per child over the age of 3 for a 30 minute ride in a crammed pod deserves to be categorised under a new criminal offence under the heading 'daylight robb... See more
We combined the river cruise and the London eye. Both were brilliant and really enjoyable. Tim, our guide on the boat, was absolutely fantastic. Full of fun and enthusiasm. A breath of fresh a... See more
Company replied
Company details
Written by the company
Standing tall on the south bank of the River Thames, nothing says iconic like the lastminute.com London Eye. Because we’re right in the heart of the city, you get closer views of London’s most spectacular landmarks from Big Ben to The Houses of Parliament and even Windsor Castle on a clear day! Go one better than looking at the iconic skyline, move through it.
Contact info
Riverside Building, County Hall, Westminster Bridge Road, SE1 7PB, London, United Kingdom
- londoneye.com
2.2
Poor
122 reviews
Hasn’t replied to negative reviews
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Not refunding
I feel the same as the review below.Booked tickets for my family as an Xmas extra present one day before we went into tier three.We were all going to be in London on 30th December.
It’s my fault for not reading the t&c,s but we cannot get a refund and have to rebook by may 31st .I know businesses are struggling at the moment but the restaurants we booked over Xmas all refunded deposits etc .They cannot honour the booking so should refund the money.
December 27, 2020
Unprompted review
Disgraceful
Disgraceful. I don’t live in the county and I booked the London eye for 17th December. Tier 3 has caused it to close and they won’t allow a refund! Only offered to rebook but have to do it before May 2021. I won’t be able to get back by then. I’ve lost my business through covid and this is how other treat you. Lovely!!!
December 16, 2020
Unprompted review
The London Eye takes about 30mins to…
The London Eye takes about 30mins to complete a full rotation so you get plenty of time to gaze out of the glass pod. There are benches and interactive features in the pods that ensure the customer experience comes first. I am very impressed with the London Eye and I would recommend it to all
October 5, 2020
Unprompted review
Reply from lastminute.com London Eye
Wow, thanks for the 5* review! We’re so glad you were moved by our iconic 360° views of London. Fancy another flight? We’ve got some great deals over on our official website.
Kind Regards,
Roslyn,
Customer Services Team,
lastminute.com London Eye.
Experience on the day was good but…
Experience on the day was good but terrible communication. Contacted them a day before the visit to ask for a change of time and date as one of my children had injured themselves. Email responded to straight away but it was auto generated. Sent another email on the day but no response. Very disappointing as I had to leave the child that was not well behind
while I took her siblings without her which felt sad really.
The phones are useless as well because there was never anyone available to respond. Disappointing customer service but the experience on the day was faultless.
August 27, 2020
Unprompted review
Reply from lastminute.com London Eye
Hi there Ralph,
Thank you for taking the time to share your review with us. Having the best possible standards of customer service is really important to us, so I’m sorry you felt let down by our team when you contacted us.
I’ll make sure your feedback is passed on to the relevant department. We’d love a second chance to impress you, so please come back and see us again soon.
Kind regards,
Roslyn
Customer Services Team
lastminute.com London Eye
Quite a pleasant experience with a nice…
Quite a pleasant experience with a nice view.
July 29, 2020
Unprompted review
Reply from lastminute.com London Eye
Thanks so much for the great review. Sounds like you really made the most of your trip to London, soaring through the heart of the city! We really hope you can come and visit us again soon. Don’t forget to book on our website to guarantee entry.
Kind Regards,
Roslyn,
Customer Services Team
lastminute.com London Eye
Super!
It was easy to book. Great price also.
Staff were pleasant.
Clean.
Great views.
I had a lot of fun.
Highly recommended!
June 20, 2020
Unprompted review
Reply from lastminute.com London Eye
Hi Pablo,
Thanks for spending time flying with us. We are glad you had fun soaking up the sights from the most unique point of view.
Why not try an upgrade next time, like our Fast Track entry or Champagne Experience? Have a look on our website to find out more.
Kind Regards,
Roslyn,
Customer Services Team,
lastminute.com London Eye.
Awesome experience but a bit high…
Awesome experience but a bit high pricing!
April 29, 2020
Unprompted review
Reply from lastminute.com London Eye
Thanks for spending time flying with us, Mariz. Glad you had fun soaking up the sights from the most unique point of view! We’ll take your feedback on board so that next time you fly with us your experience will be even more amazing.
Kind regards,
Chris,
Customer Service Team,
lastminute.com London Eye.
Love the view-Phenomenal.
April 5, 2020
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us, Rashida! Don’t be a stranger – come back and see us again soon. Check out the special offers on our website to grab the best deal and experience London’s most iconic views again!
Kind regards,
Chris,
Customer Service Team,
lastminute.com London Eye.
Reply from lastminute.com London Eye
Hi Huakai, sorry to hear your experience wasn’t quite what you’d expected. Every bit of feedback and any further comments help us to improve things for your next visit. Thanks for taking the time to share your review.
Kind regards,
Chris,
Customer Service Team,
lastminute.com London Eye.
Cant get to customer service.
Order No: 543525143
I had booked 2 tickets on london eye river cruise but first time had to rebook it as I was sick and now trying to get refund due to coronavirus I am scared to go. Been trying to calk soo many times no one answers not even replying my messages.
March 17, 2020
Unprompted review
Reply from lastminute.com London Eye
Hi Nazia, I apologise for the delay in reply to your messages, as I 'm sure you can appreciate we are dealing with a huge influx of emails and requests from our guests due to the current situation. I'm happy to see on my system that we have now dealt with your request. I hope we are able to welcome you in the near future.
Kind regards,
Chris,
Customer Service Team,
lastminute.com London Eye.
Ok this is my first review
Ok this is my first review, im not into writing a lot so i keep it short, the other day i went to London eye ive got the tickets online for me and my wife but it was too expensive for a 30 mins ride, especially when its foggy.
February 27, 2020
Unprompted review
Reply from lastminute.com London Eye
Thank you for taking flight with us Mehi! We’ll take your feedback on board so that next time you fly with us your experience will be even more amazing.
Kind regards,
Chris,
Customer Service Team,
lastminute.com London Eye.
Top views.
Clean, fuss free and amazing views of London. We could almost see our home to the West.
February 25, 2020
Unprompted review
Reply from lastminute.com London Eye
Thanks for spending time flying with us. Glad you had fun soaking up the sights from the most unique point of view! Be sure to visit our official website for a range of different ticket types and savings of up to 10% when purchased in advance!
Kind Regards,
Chris,
Customer Service Team,
lastminute.com London Eye.
Lovely place
January 22, 2020
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us,! Don’t be a stranger – come back and see us again soon. Check out the special offers on our website to grab the best deal and experience London’s most iconic views again!
Kind regards,
Chris,
Customer Service Team,
lastminute.com London Eye.
Absolutely fantastic experience
Absolutely fantastic experience! I find the staff very lovely and welcoming the pod that I went on was very clean I highly recommend to anyone coming to visit London
January 20, 2020
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us Jennifer! Making sure you have the best flight possible is what matters most to our amazing team!
Kind regards,
Chris,
Customer Service Team,
Coca-Cola London Eye.
Not worth the money
I'm giving 4 stars because my fiancee liked it. I would personally give it 3. I don't understand the picture at the end as it takes picture of your party but includes other people that were inside which don't really care to have them in it. Nobody was available to ask if they could be cropped out so I didn't buy it. Also I know they won't cut prices but they need to be. The price isn't worth the ride at all. It's worth $20 at best.
December 6, 2019
Unprompted review
Reply from lastminute.com London Eye
Hi Abe, thanks for coming to fly with us, and for taking the time to share your experience with others. As well as the photo opportunity during your flight we also offer 2 other photo locations on-site, just before boarding and outside our 4D Cinema Experience. Be sure to visit our official website for a range of different ticket types and savings of up to 10% when purchased in advance!
Kind regards,
Chris,
Customer Service Team,
Coca-Cola London Eye.
Had a good time and experience at the…
Had a good time and experience at the London Eye many years back now. #GoodExperience #ComeOnLadiesOnePoundFish
November 27, 2019
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us, Adrian! Don’t be a stranger – come back and see us again soon. Check out the special offers on our website to grab the best deal and experience London’s most iconic views again!
Kind regards,
Chris,
Customer Service Team,
Coca-Cola London Eye.
what an outstanding experience
November 23, 2019
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us, Leah. Sounds like you really made the most of your trip to London, soaring through the heart of the city! We really hope you can come and visit us again soon. Don’t forget to book on our website to guarantee entry.
Kind regards,
Chris,
Customer Service Team,
Coca-Cola London Eye.
View of London was fantastic
View of London was fantastic and had a romantic glass of bubbly. Bit chilly waiting in the queue so bring a jacket!
October 30, 2019
Unprompted review
Reply from lastminute.com London Eye
Thanks for spending time flying with us. Glad you had fun soaking up the sights from the most unique point of view! Why not try an upgrade next time, like our Fast Track entry or Champagne Experience? Have a look on our website to find out more.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
A wonderful experience
A wonderful experience. It was definitely a highlight of my journey, making me really hope I'll be back in London soon.
October 30, 2019
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us! Don’t be stranger – come back and see us again soon. Check out the special offers on our website to grab the best deal and experience London’s most iconic views again!
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
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