Londonmidland Reviews 77

Delayed again, signal failure, second time this week.

Absolutely rubbish. Will never travel with London Midland again. The train was delayed, staff at Euston were hard to find and not particularly helpful. The train was really small so badly over crowded even at 9.30pm. The seats are hard, upright and not much legroom, very uncomfortable. Train was too hot and no plug sockets except in first class. I'll definitely not be using this company again.

very stupid company. trains always late. connecting trains always messed up. im done with them.

I bought two tickets Liverpool to Birmingham, but I had some minor difficulty with the website (unfriendly). On payment, I realised I was paying for duplicate which doubled my outlay. I immediately called up Customer Services and was told by a lady there was nothing they could do as they were advance tickets. I explained it had only happened in the last few seconds and it was not as if I had changed my mind but rather a computer glitch. I was then informed the website was very very clear and easy to use and they would only give me an email address to write to. I went on to ask a further question and was told, "let me finish", so I waited for her to finish and she gave me the email address, when I asked her to repeat, she cut me off. Disgraceful. I will never book with London Midland again and neither should anyone else.

Arrived for my train from Snowhill to Rowley Regis running down the platform at 8.22 for the 8.23 train, to be told I was told I was too late, the conductor then proceeded to get on the train n shut the door, open the window and repeat your too late, how was I too late if he was on the platform and still had time to repeat himself. I then had to wait over 40 minutes for the next train, I was on my own and no one else was about at the time. Are staff not trained in customer service??

Trains are often late but I've also had a connecting London Midland train depart earlier than it's meant to! This resulted in us having to wait over a hour for the next train.
The trains are often far too small for the number of passengers on board, I have no idea why they can't add at least one additional carriage - at least that's a start.
The trains themselves are old, dirty and look like they are rarely clean. After using a toilet on one I immediately wanted to take a shower.

Never managed to get a seat on a peak train - the train is crammed so full theres no room to even sit on the floor. Repeatedly packed into trains only for a platform alteration to happen and suddenly the whole train is evacuated and we're moved to another train. At least they have enough drivers now unlike the phase where trains had to be cancelled because of no drivers available.

I have had a number of unpleasant experiences with staff at Snow Hill who operate the barriers. On one occasion I was blamed by a member of staff for the fact that my valid ticket would not open the barriers. One female member of staff, June, is rude and she has actually shouted at me and other paying customers. Customer Relations simply did not want to know when I contacted them. The staff are generally socially inept and do not know how to speak to paying customers. Passengers are consumers not common criminals. Most staff are scruffy in appearance and are simply unprofessional. I have nevery found this to be the case with Virgin staff who do take customer care seriously. It is time to set up an action group against this incompetent company whose managers are overpaid and whose focus is solely on their pay rises, not on customer service.

Booked first class tickets. They just let everyone travel regardless of ticket.type So just like sitting in cattle class. Total waste of money.

I travel on the London midland train every day to go to work in Birmingham. Train delays every morning ! On the way home the train is always packed so there is no where to stand let alone stand !

I've been commuting to work for the last month or so using the London-Midland trains. So far I've experienced ticket booking issues, constantly late trains and two (yes 2) cancelled trains in the last week leaving me miles from home or very late for meetings. Contacting the customer service team is very hard as nobody ever picks up the phone or replies to emails. London-Midland don't seem to have any back-up plan when staff are ill or unable to work. As someone who takes punctuality very seriously I find the age-old excuse of staff shortages totally unacceptable.

Avoid like the plague, walk it if you have to!

Used London Midland for a trip to Wembley recently and paid extra for the 1st class service. Train was late and as I was going to miss my connection was told to leave the train early to connect to a different one. When I was told this was going to take 3 and a half hours I would have missed the match!

I ended up paying for a virgin train to arrive on time and LM customer service has not offered to refund me in full. Disgraceful service and poor customer care. Go Virgin next time!

I don't really use London Midland on routes I don't have to use them on, only routes I use them on is if LM is the only operator for that route or I drive! The Lichfield to Redditch via Birmingham New Street train is AWFUL! Graffiti everywhere, toilets often closed for no reason given, people smoking on trains, uncomfortable seating and just generally dirty! I have the misfortune of getting a London Midland train from Milton Keynes back to Birmingham (Virgin Trains was cancelled) and that train was awful! Spend more and travel Virgin Trains!

Quick question? Have any of your trains ever not been delayed? Constantly late for meetingsale and arrangements due to your absolute dreadful service. Disolusioned puts it lightly

Train turned up and hour late while I was stuck in the middle of no-where while it was raining cats and dogs then when I finally got on that annoying tannoy telling me stupidly where I am at every available juncture interrupting my friends conversation. Also missed a major meeting because of you jokers. Not impressed

On the evening of I October 2015 London Midland cancelled one of it hourly service trains which I had planned to use with my return ticket. (Cancel trains is what they do best; 5 stars for train cancellation!!!!) The ticket office advised me to claim a refund and gave me a form to complete and send to London Midland, with my tickets, Which I did and received a email to inform me that it was being processed. A couple of weeks late a received a letter to request the tickets, which I had already sent. I called them, they state that they did not receive the tickets and now they want a copy of my bank statement to prove I bought the tickets which they have lost. This is dreadful incompetence all round. Passengers are inconvenienced enough by their poor service, without them not honouring a pledge due to them losing the tickets.

Emailed MD on 23rd June 2014 following accident on the 5th April 2014 and my case mismanagment - still waiting for a reply, despite having chased it several times in July and August 2014. No acknowledgement. Asked customer services to respond to my request - they said they passed my enquiry to their H&S team - never heard back. Asked customer services to give me an indication of how long it takes to reply - only customer services team has service standard but other teams do not, they just do not bother to reply at all! Frankly, shocking. Really disappointing