I spoke to a nice young man called Derrick (hope I didn't spell it wrong) who was polite,friendly and helpful. We did the business part of the job then he spent extra time just having a friend chat. I... See more
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I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... See more
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I had this item bought for my upcoming birthday, when I saw the email I thought it would make an excellent companion to the S. S. Cairo coin set I had previously purchased, thanks for giving me the op... See more
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All good, lovely product and well presented/packaged. Only down side, recieved telephone call, email, text message with 24 hours of receiving coin. Hardly time to enjoy the item, feels a little exc... See more
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Company details
About The London Mint Office
Written by the company
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Contact info
Carew Street 1, SE5 9DF, London, United Kingdom
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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My last two purchase's were different they had a personal touch
My last two purchase's were different they had a personal touch I do believe the business has had a restructure.My last purchase was accompanied by two free gifts to show appreciation for my custom.The conversations I have had with staff regarding products have all been interesting their knowledge is amazing,I am always pleased to receive a call.
July 17, 2026
Unprompted review
Quality coins excellent service
Quality coins excellent service well packaged
August 1, 2026
Unprompted review
Thank you I've had no problems and…
Thank you I've had no problems and happy with what I have received thank you
July 23, 2026
SERVICE
The gentleman on the telephone is ALWAYS extremely helpful, pleasant and NEVER pushy.
July 22, 2026
The LMO sent me some coins that I never…
The LMO sent me some coins that I never ordered, so I require my money back and I would like to make a complaint. I phoned the LMO 4 times today for a returns label, but an automated message said their system was shut for maintenance? I exspect the LMO are acting incompentally against many of their customers.
July 27, 2026
If I could put minus stars I would,
If I could put minus stars I would,, they sent a coin out I didn’t order, then got a phone call asking for the money for it, nope didn’t want it or order it, but please get customer service to ring me (as couldn’t be transferred at the time) phone call never happened, then got a letter asking for money, nope I’ve now sent the unwanted coin back + still no phone call, another letter today asking for money + extra for overdue payment!! and also if I don’t pay soon I’ll get more overdue fines and potentially referred to debt specialists!!! Tried to ring customer service but got cut off after automated message saying there’s ’updates’ ,, how do I get London Mint to stop asking for payment for something I didn’t want and have since sent back,,, absolutely atrocious behaviour from this company, my advice is avoid at all costs. Look forward to the response from this!
July 29, 2026
Unprompted review
Quality business and products well…
Quality business and products well known reputable company beautiful great staff
July 22, 2026
Unprompted review
Fast shipping and great customer service
July 15, 2026
Unprompted review
Absolutely dreadful, still waiting for refund after 2 months
Absolutely dreadful, still awaiting £550 refund after 2 months. That's called theft. I returned the coins as they weren't as described under the 14 day 'no quibble' guarantee. Now I have no coins AND I'm out of picket.
Next stop trading standards and the financial ombudsman. I'm getting my money back via the fraud dept at my bank.
Their excuse? We had a new refund system installed SIX WEEKS ago and there are a backlog of repayments. You could have one person writing cheques, blindfolded, with their non dominant hand quicker!
Don't bother asking me to 'contact you so you can understand what has happened here' either. It should all be documented on my record.
I Wil never, ever order from you again. And will advise others to avoid you too. Absolute bandits. Should be shut down.
May 7, 2026
Unprompted review
The coin arrived after having been resent…
The coin arrived after having been re sent. I waited about 6 weeks initially then contacted and the coin was sent very quickly. I did receive an apology.
July 20, 2026
Reply from The London Mint Office
Hi Diane
We appreciate you sharing your experience with us. We understand the frustration caused by the initial delay in receiving your coin and are glad we could expedite the reshipment. We value your patience and feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Good Morning Marek,
Thank you for your 5-star rating. We noticed that your review appears to contain a request rather than feedback about your experience with us, and unfortunately we haven't been able to locate an account using the information provided.
If you do require assistance, please contact our Customer Experience team directly with your name and account details so we can look into this for you.
Kind Regards,
Tanith
Customer Experience Manager
Nice customer sevice
July 12, 2026
Reply from The London Mint Office
Hi Anthony
Thank you for your kind words! We're pleased to hear you had a positive experience with our customer service team and appreciate you taking the time to leave a review.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor,
Great coins but ear rings looks cheap…
Great coins but ear rings looks cheap they broke on me as soon as tryed in ear
July 25, 2026
Unprompted review
Reply from The London Mint Office
Hi Kat
Thank you for your kind feedback. We're pleased to hear you were happy with the coins, but we're sorry to learn about the issue with the earrings. This isn't the experience we want for our customers. Please kindly get in touch with our Customer Experience team and we'll be happy to look into this for you.
Many Thanks
Laura, Customer Experience Advisor.
So helpful and polite.
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so as far as I'm concerned she went above and beyond for me, totally satisfied.
July 24, 2026
Unprompted review
Reply from The London Mint Office
Hi Katie
Thank you for your wonderful review! We're delighted to hear that Jayne was able to help and kept you updated throughout the process. We'll be sure to pass on your kind words to her. Thank you for your support, we really appreciate it.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great service and fast delivery
Great service and fast delivery. Thank you.
July 23, 2026
Unprompted review
Reply from The London Mint Office
Hi Dan
Thank you for your kind review! We're delighted to hear you were pleased with both our service and fast delivery. We really appreciate your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
It was okay!
July 22, 2026
Unprompted review
Reply from The London Mint Office
Hi Jill
Thank you for your review. We appreciate your feedback and are pleased to hear your experience was okay. If there's anything we can help you with, please don't hesitate to get in touch, we're always happy to assist.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
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