I spoke to a nice young man called Derrick (hope I didn't spell it wrong) who was polite,friendly and helpful. We did the business part of the job then he spent extra time just having a friend chat. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... See more
Company replied
I had this item bought for my upcoming birthday, when I saw the email I thought it would make an excellent companion to the S. S. Cairo coin set I had previously purchased, thanks for giving me the op... See more
Company replied
All good, lovely product and well presented/packaged. Only down side, recieved telephone call, email, text message with 24 hours of receiving coin. Hardly time to enjoy the item, feels a little exc... See more
Company replied
Company details
About The London Mint Office
Written by the company
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Contact info
Carew Street 1, SE5 9DF, London, United Kingdom
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality product well presented…
Good quality product well presented fast delivery if you order just the promotion product you get a nice keep sake for just the price of postage.
July 3, 2026
Unprompted review
Reply from The London Mint Office
Hi Gary
Thank you for your lovely review! We're delighted to hear you were pleased with the quality, presentation, and fast delivery of your order. It's great to know you enjoyed our promotional offer and found it to be such a worthwhile keepsake. Thank you for your support.
Many Thanks
Laura, Customer Experience Advisor.
The phone call that led me to consider…
The phone call that led me to consider the purchase was extremely misleading. I feel like I was told a complete pack of lies my the salesman on the phone. Not happy with what was posted to me at all and it will be returned. I won't be considering another purchase.
June 26, 2026
Reply from The London Mint Office
Good Morning Lee,
Thank you for sharing your feedback. We're sorry to hear that your experience has left you feeling disappointed.
Customer satisfaction is important to us, and while we're sorry this purchase wasn't right for you, we're pleased to assist with your return and ensure it's dealt with as quickly as possible.
We wish you all the best.
Kind Regards,
Tanith,
Customer Experience Manager
Reply from The London Mint Office
Hi Ali
Thank you for your 5* review! We're truly glad to hear you had such a positive experience with our service. Thank you for your kind words.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Lance
Thank you for your kind review! We're delighted to hear our team was friendly and helpful, and that you're pleased with the quality of our products. Thank you for choosing The London Mint Office.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
I received the boxes next day which…
I received the boxes next day which shows how much I am important for them. And that is satisfy's me.
June 27, 2026
Unprompted review
Reply from The London Mint Office
Good afternoon,
Thank you for your kind feedback! We're so pleased to hear that your boxes arrived quickly and that you feel valued as a customer. We appreciate your support!
Kind Regards,
Tanith,
Customer Experience Manager
Easy to order
Easy to order, staff that have spoken to me are polite, friendly,my goods are delivered quickly and well packed
June 25, 2026
Unprompted review
Reply from The London Mint Office
Hi Mary,
Thank you for your wonderful review! We're delighted to hear that ordering was easy, our team was polite and friendly, and your goods were delivered quickly and well-packed.
Kind Regards,
Tanith,
Customer Experience Manager
The mint office.
I have come to expect great things from them, that is exactly what I got once again. My purchase was handled with great care and delivered in quick time.
I am very happy with this them as usual.
I am happy to recommend this seller.
June 24, 2026
Reply from The London Mint Office
Hi Douglas,
Thank you for your wonderful review! We are so pleased to hear that your purchase was handled with care and delivered quickly. We are delighted you are happy with your experience and appreciate your recommendation.
Kind Regards,
Tanith,
Customer Experience Manager
Great experience and very happy with…
Great experience and very happy with the product purchased which was in mint condition and cased for protection.
July 1, 2026
Unprompted review
Reply from The London Mint Office
Hi Thomas,
Thank you for your wonderful review! We are so pleased to hear that you had a great experience and are very happy with your purchase. It's fantastic to know that the product arrived in mint condition and was well-protected.
Kind Regards,
Tanith,
Customer Experience Manager
Reply from The London Mint Office
Hi Andrew,
Thank you for your wonderful review! We're so pleased to hear you found the coin beautiful and that it was delivered quickly. We truly appreciate your feedback!
Kind Regards,
Tanith,
Customer Experience Manager
It's just what I wanted to pass on to…
It's just what I wanted to pass on to my grand children.
July 2, 2026
Unprompted review
Reply from The London Mint Office
Hi Christine
Thank you for your lovely review! We're delighted to hear your purchase is exactly what you wanted to pass on to your grandchildren. We really appreciate your feedback and your support.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
good service
July 1, 2026
Unprompted review
Reply from The London Mint Office
Hi Mark
Thank you for your 5* review! We're delighted to hear you were pleased with our service. We really appreciate your feedback and your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
When dealing with on the phone they were very understanding
When dealing with on the phone they were
June 18, 2026
Reply from The London Mint Office
Hi
Thank you for your kind review! We're delighted to hear our team was understanding when speaking with you on the phone. We really appreciate your feedback and your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Lovely person
Lovely person , polite and professional, ask them to wait a few days before sending out and they did , got home and something else was through the door from the London mint office . All good thanks and received safely
June 24, 2026
Reply from The London Mint Office
Hi Helen
Thank you for your feedback. We're glad to hear everything was in good order when you returned. We’re sorry your delivery instructions weren’t followed as requested, and we’ll make sure this is passed on so it can be improved in the future. We appreciate your comments and your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent companion
I had this item bought for my upcoming birthday, when I saw the email I thought it would make an excellent companion to the S. S. Cairo coin set I had previously purchased, thanks for giving me the opportunity to add this to my collection.
June 23, 2026
Unprompted review
Reply from The London Mint Office
Hi Richard
Thank you for your wonderful review! We're delighted to hear that this piece will make an excellent companion to your S.S. Cairo coin set. It's always rewarding to know our collectors are able to expand their collections with items they truly appreciate. We hope you enjoy your birthday gift, and we look forward to being part of your collection for many years to come.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
All good, except
All good, lovely product and well presented/packaged. Only down side, recieved telephone call, email, text message with 24 hours of receiving coin. Hardly time to enjoy the item, feels a little excessive in my opinion.
June 29, 2026
Unprompted review
Reply from The London Mint Office
Hi Elizabeth
We're so glad to hear you love the product and its presentation! We appreciate you bringing the communication frequency to our attention. We understand how receiving multiple contacts shortly after delivery can feel excessive, and we'll certainly review our follow up procedures to ensure a better experience for our customers.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Juwairiya
Thank you for your 5* review! We are pleased that you are happy with your experience and we hope to assist you again in the future.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Mr Lewthwaite
Thank you for your lovely review! We're delighted to hear you found our service friendly and efficient. We appreciate your support and look forward to assisting you again in the future.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Marilyn Monroe coin
Came in a timely manner. Had no issues and the coin of Marilyn Monroe is beautiful. Thank you
July 1, 2026
Unprompted review
Reply from The London Mint Office
Hi Claire
Thank you for your wonderful review! We're delighted to hear your order arrived promptly and that everything went smoothly. It's especially lovely to know you're so pleased with your Marilyn Monroe coin, it really is a beautiful piece. Thank you for your kind words!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Angela
Thank you for your kind review! We're delighted to hear your order was delivered quickly and arrived well packaged. It's great to know everything reached you in excellent condition. We appreciate your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
A good service
A good product, accurately described.a good service too. Delivered quickly
June 22, 2026
Reply from The London Mint Office
Hi
Thank you for your wonderful review! We're delighted to hear you found the product to be exactly as described and that you were pleased with the service you received. It's also great to know your order was delivered quickly. We truly appreciate your feedback and hope you enjoy your purchase.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.