London Roof and Guttering Reviews 

471
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Exccellent service all around -professional -on time -responsive -a good value -a job well done -nice friendly people who don't try to upsell for the sake of it (we were told to wait a year b... See more

Rated 5 out of 5 stars

Steve and his team carried out the annual maintenance on the roof which is in two parts so a fair bit of work, the work is essential as the roof gathers alot of waste. I use this company all the time... See more

Rated 5 out of 5 stars

Steve has done a couple of jobs for me. He has carried out clearance of gutters, removal of cast iron rainwater pipe and installation of new pipe. He has also fixed some roofing problems at my son’s a... See more

Rated 5 out of 5 stars

Great service, came at short notice during the peak of Covid shutdown, Did a great job which involved cutting down and taking away a large jasmine which had climbed to our roof and beyond Left all... See more

Company details

  1. Gutter Cleaning Service
  2. Pressure Washing Service
  3. Property Maintenance
  4. Repair Service
  5. Roofing Contractor

Written by the company

CORONAVIRUS COVID 19 CUSTOMER UPDATE: A message for our customers regarding the current situation with the Coronavirus Covid 19 pandemic. On behalf of all of us at London Roof and Guttering, we are truly sorry for any inconvenience the Coronavirus Covid 19 crisis may be causing you and your family. The safety and the well-being of our people and customers is our main priority. Coronavirus Covid 19 Guidelines: With the Coronavirus Covid 19 situation continuing to evolve I want to reassure you that London Roof and Guttering is closely monitoring all the advice from both the World Health Organisation (WHO) and the UK Government & evolving our procedures accordingly. Coronavirus Covid 19 Health and Safety: We pride ourselves on maintaining the highest possible standards at all times and have therefore asked our teams to take extra care All our service technicians & partners have been fully briefed on all the latest recommendations regarding best practice during the pandemic and we are supplying additional PPE, safety wear and hygiene consumables for added protection for both our people and customers Coronavirus Covid 19 Impact on Services: At this stage we have no plans to stop services and will continue to honour all bookings & continue to book services for future dates. The continued operation of our business is vital to ensure we continue to succeed in crowed environment, we are a small enterprise and feel we are well positioned to be able to manage and deal with such crisis with minimal impact and without risk. Our business is a direct customer facing operation and close contact with people is normal, our small team of experienced skilled and knowledgeable service technicians and partners have been fully briefed on the best practice and guidelines, all our teams are committed to and will endeavour to exceed the guidelines and best practices to offer a higher standard. Conronavirus Covid 19 Control: The most important steps that you can personally take to prevent the spread of COVID-19 are: – Wash your hands regularly – Cough and sneeze into a tissue and dispose of it immediately – Avoid touching your face Keeping you informed: We will continue to keep you updated through email, our social media accounts and website. We will ensure the best available information relating to any necessary changes to our services is communicated at the earliest possible opportunity For more information on steps you can take to mitigate the spread of COVID-19, please visit the Department of Health & Social Care website. We will continue to monitor developments and advice very closely. Should you have any questions in the meantime please don’t hesitate to contact us. We would like to thank you for all your support in keeping one another safe. We are the capitals leading provider for exterior cleaning and maintenance services, we specialise in guttering and roof cleaning services. Our wide range of cleaning and maintenance packages can be tailored to your individual requirements and budget. As a London based company we offer all our services to both commercial and residential properties across London covering a 30 mile radius. London Roof and Guttering are fully endorsed by WHICH? Trusted Trader. We take great pride in our customer service and always aim to provide a quality service every time, feed back is an important factor, reviews and feedback enables us to continually improve our services and promote our reputation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

471 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(471)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent job

Turned up when they said they would.
Despite it being a small job , they had researched the problem and brought all the parts needed.

December 6, 2024
Rated 5 out of 5 stars

Excellent experience

Excellent experience with Steve - professional, trustworthy, and knew what he was talking about. Will be very happy to work with him in the future!

November 19, 2024
Rated 5 out of 5 stars

Excellent, professional service

They always provide an excellent, professional service at reasonable prices. When you find a guttering and roofing company that are good and trustworthy, you will always go back to them - and I always use London Roof and Guttering.

October 14, 2024
Rated 5 out of 5 stars

London Roof and Guttering: timely, friendly, knowledgeable and efficient.

LRAG came out on a Saturday afternoon to reattach a vent pipe that had come away for the exterior wall three stories up. This was dangerous and needed fixing asap. LRAG took on the job without demur (other companies I’d contacted had been much less cooperative), arrived on time and reattached the pipe to the wall very efficiently. LRAG were friendly and courteous throughout. I was showed the old brackets that had broken and the type they were replaced with, which are much better. Payment was not demanded immediately. I was told I’d receive an invoice by email, which showed trust and is unusual these days. I will be using LRAG next time I have a roofing problem and thoroughly recommend this company.

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

I was messaging for a quote and then…

I was messaging for a quote and then nothing.....no reply, clearly too busy so maybe find an alternative.

Gutted as I actually wanted the best to fix my problem.

April 17, 2024
Unprompted review
London Roof and Guttering logo

Reply from London Roof and Guttering

Dear John
We have investigated your reveiw, as part of the this process we have requested you to provide your details via Trustpilot Platform. Trustpilot have advised us that you have not provided these details. Unfourtunately we have been unable to match you enquiry withh any details.
We would kind ask you to get in contact with us, we really would like to resolve your concerns.
Many Thanks
Kind Regards
London Roof and Guttering

Rated 5 out of 5 stars

London Roof & Guttering

Really pleased with London Roof & Guttering. Steve provided me with a clear and easy to understand quote. Once I accepted it he contacted me straight away and the work on my roof and guttering was arranged and done within a few days. Excellent results, my roof looks like new and no mess left behind. I would highly recommend and I will use them again.

February 12, 2024
Unprompted review
London Roof and Guttering logo

Reply from London Roof and Guttering

Dear Jenny
Thank you for taking time to review our services and rate them. Really pleased you were happy with the service and gave us 5 stars. Great feedback very much appreciated.
Please do not hesitate to get in touch again if you need any assitatnce with our services.
Many Thanks
Kind Regards
London Roof and Guttering

Rated 5 out of 5 stars

Great experience

Thank you - quick to respond, really good job, and honest and trustworthy in all my dealings with them. Will re-use, and highly recommend.

January 19, 2024
Rated 5 out of 5 stars

Very straightforward

Very straightforward. Done the job more than I expected in the same price . Unblocked the gutter pipe ,change the clip . Very happy with their job . My gutter is excellent like a new . Highly recommend.

January 4, 2024
Rated 5 out of 5 stars

We had serious leakage from s broken…

We had serious leakage from s broken gutter. They came promptly (next day) and fixed the problem despite very difficult access. Our builder wanted to replace entire gutter and needed scaffolding for that but London Roofing did the job for a fraction of the cost.

November 4, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look