Exccellent service all around -professional -on time -responsive -a good value -a job well done -nice friendly people who don't try to upsell for the sake of it (we were told to wait a year b... See more
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Steve and his team carried out the annual maintenance on the roof which is in two parts so a fair bit of work, the work is essential as the roof gathers alot of waste. I use this company all the time... See more
Steve has done a couple of jobs for me. He has carried out clearance of gutters, removal of cast iron rainwater pipe and installation of new pipe. He has also fixed some roofing problems at my son’s a... See more
Great service, came at short notice during the peak of Covid shutdown, Did a great job which involved cutting down and taking away a large jasmine which had climbed to our roof and beyond Left all... See more
Company details
Written by the company
CORONAVIRUS COVID 19 CUSTOMER UPDATE: A message for our customers regarding the current situation with the Coronavirus Covid 19 pandemic. On behalf of all of us at London Roof and Guttering, we are truly sorry for any inconvenience the Coronavirus Covid 19 crisis may be causing you and your family. The safety and the well-being of our people and customers is our main priority. Coronavirus Covid 19 Guidelines: With the Coronavirus Covid 19 situation continuing to evolve I want to reassure you that London Roof and Guttering is closely monitoring all the advice from both the World Health Organisation (WHO) and the UK Government & evolving our procedures accordingly. Coronavirus Covid 19 Health and Safety: We pride ourselves on maintaining the highest possible standards at all times and have therefore asked our teams to take extra care All our service technicians & partners have been fully briefed on all the latest recommendations regarding best practice during the pandemic and we are supplying additional PPE, safety wear and hygiene consumables for added protection for both our people and customers Coronavirus Covid 19 Impact on Services: At this stage we have no plans to stop services and will continue to honour all bookings & continue to book services for future dates. The continued operation of our business is vital to ensure we continue to succeed in crowed environment, we are a small enterprise and feel we are well positioned to be able to manage and deal with such crisis with minimal impact and without risk. Our business is a direct customer facing operation and close contact with people is normal, our small team of experienced skilled and knowledgeable service technicians and partners have been fully briefed on the best practice and guidelines, all our teams are committed to and will endeavour to exceed the guidelines and best practices to offer a higher standard. Conronavirus Covid 19 Control: The most important steps that you can personally take to prevent the spread of COVID-19 are: – Wash your hands regularly – Cough and sneeze into a tissue and dispose of it immediately – Avoid touching your face Keeping you informed: We will continue to keep you updated through email, our social media accounts and website. We will ensure the best available information relating to any necessary changes to our services is communicated at the earliest possible opportunity For more information on steps you can take to mitigate the spread of COVID-19, please visit the Department of Health & Social Care website. We will continue to monitor developments and advice very closely. Should you have any questions in the meantime please don’t hesitate to contact us. We would like to thank you for all your support in keeping one another safe. We are the capitals leading provider for exterior cleaning and maintenance services, we specialise in guttering and roof cleaning services. Our wide range of cleaning and maintenance packages can be tailored to your individual requirements and budget. As a London based company we offer all our services to both commercial and residential properties across London covering a 30 mile radius. London Roof and Guttering are fully endorsed by WHICH? Trusted Trader. We take great pride in our customer service and always aim to provide a quality service every time, feed back is an important factor, reviews and feedback enables us to continually improve our services and promote our reputation.
Contact info
5 Bolton Road, Chiswick, W4 3TE, Greater London, United Kingdom
- 0203 375 8573
- londonroofandguttering@tradehq.co.uk
- londonroofandgutterclean.co.uk
4.9
Excellent
471 reviews
Asks customers to review
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Professional and committed to doing a good job
Steve from London roof and guttering came to do the job. He really knows his stuff and is very professional. He was keen to ensure the job was done properly and gave a guarantee for the works. I would definitely recommend him. He’s very busy, but persevere in trying to get hold of him. It’s worth it!
Thanks Steve
October 28, 2022
Excellent service
Excellent service - prompt in responding, clear estimate and friendly people who explained everything well. Even went the extra mile of clearing a potential blockage from a neighbour's gutter. Definitely will use again.
October 25, 2022
Damp ingress solved. Steven took the time to understand the…
Steven took the time to understand the issue with my guttering and successfully resolved it after explaining the problem. Will certainly use him again.
October 25, 2022
I have used Steven several times and he…
I have used Steven several times and he has always been efficient and has always explained in detail what needs to be done and what he will do. I highly recommend him and will use him again.
October 14, 2022
Unprompted review
Very happy with Steve
Very happy with Steve , he knows what he is doing and a top Bloke
September 1, 2022
Excellent service
Steve answered our call to help with overflowing gutters promptly. He cleared them quickly with no fuss and we were very grateful. We have used him in the past and had similarly excellent service, would definitely recommend.
August 26, 2022
excellent service
excellent service, came to quote 1st . very reasonable We had damp, wasn't sure if roof or gutters , turn out to be gutters, adjusted pipe work to flow better clean out all drains and gutters . Clean PV panels . Very happy with work carried out .
August 23, 2022
Reply from London Roof and Guttering
Hello
just a quick thank you for you taking time to leave a review for our gutter replacement services we recently provided you. Fantastic to receive great feedback and really happy you gave us 5 stars, much appreciated.
Remember if you require any assistance for this service or any other services please do not hessite to contact us
We are always ready to help out
Kind Regards
London Roof and Guttering
Roof Cleaning Job
I contacted Steve for roof cleaning generally while searching on google, and he was brilliant - down to earth, no gimmicks, and explained the whole job and answered all my questions, even before I booked him for the job. He was very busy but tried his best to fit my job timely as I had other wall works lined up. He did everything as he had promised. I am pleased with the job done and would highly recommend him !!
July 15, 2022
Reply from London Roof and Guttering
Thank you for your Review, We really appreciate you taking time to provide feed back on the roof cleaning services we provided and delighted to see you rated our service 5 stars.
We are always here to assist should you require and look forward to be able to provide our services again in the near future should they be required.
Many Thanks
Kind Regards
London Roof and Guttering
Reply from London Roof and Guttering
Hello
Trust all is good
Just a quick thank you for you leaving feedback and rating out roof and guttering services.
We really appreciate all feedback we receive
please do not hessite to contact us if you require any assistance with previous services or any future services you may require.
Many Thanks
Kind Regards
London Roof and Guttering
Disappointed
Disappointed! Came out 3.5 weeks ago to look at our rental property roof. I spent 4 hours of my day driving to the property, waiting over an hour as Steve was late due to 'traffic' and driving home again. Still not received a quote! He doesn't check texts (I can see my messages are unchecked on WhatsApp) or respond to emails. Hard to get on the phone. Despite me chasing and twice finally getting him on phone and him promising me quote I have heard nothing! Ended up going with another company (who do respond immediately to phone/texts!) and are infact starting job next week!
Updating following response from London roof and guttering:
You did NOT advise of a 3hr slot to arrive for quotation! Had you done this I would have declined but by saying this you are telling future customers when they agree a time with you to arrive that you may be up to 3 hrs late!!! Interestingly my WhatsApp messages are still unread from early June! You clearly do not check messages!
I suggest you find an alternative scaffolding company if that was your near month delay on providing a quote! I found another local company who quoted within 48hrs using 3rd company for scaffolding , completed job within 3 weeks of quote and who I gave 10/10 on checkatrade! I told you roof was urgent as we had leaks in the building and you said end of July was possible! Agree windows and decking were non urgent.
Per govt, there is no longer need to isolate for covid so you/scaffolding co can no longer use that as an excuse!!!! Especially when estimates required are outdoors! 3.5 weeks to provide estimate when we had leaky roof is poor service and you know it!
If only you put as much energy into your quotation as you did your trust pilot response!!
July 1, 2022
Unprompted review
Reply from London Roof and Guttering
Dear Jennifer
Thank you for taking time to leave a review regarding our roof and guttering services, we are sorry that you did not feel the service received was satisfactory. We have investigated your concerns. We carried out a free survey at your rented property that took approximately 30 minutes to complete not including travel time. We were originally requested to assess a roof leak during the site survey you requested if we could quote for additional works including window maintenance and decking replacement.
We advise that we can provide these work and that scaffolding would be required. You were advised that we would require a independent company to provide a quote for scaffolding as we are not a scaffolding company.
I agreed i would contact a scaffolding company on behalf of you to arrange a quote.
We contacted a scaffolding company a requested they attend to provide the quotation.
You were advised that that had been a delay with the scaffolding company attending site.
Having been in contact with the scaffolding since you were advised we have been advised that the site survey had been delayed due to the surveyor having to self isolate due to Covid.
Unfortunately circumstance beyond our control delayed the quotation, we apologise for this.
Whilst we understand your frustration with the delay, our understanding was that the works were not urgent and that you were planning for works to commence during the summer between July and September.
We are disappointed that you feel service provided was only 1 star, we arrived well within the time slots we generally provide which is 3 hours. We never give exact times as London Traffic and previous appointments are difficult to schedule to exact times.
Whilst we understand you have a long journey to the property it is unfair to review us against this as this is your own choice and business, how ever we will always work with our customers to minimise disruption and inconvenience
We provided a free site survey that cost us time travel parking administration ect.. we do not turn up to customers sites with out any intention of wasting time or not quoting.
Whilst we accept that our service was below our normal high levels, circumstance beyond our control we feel that your rating is unfair and not fully reflective of FREE service we provided
London Roofing came out at short notice…
London Roofing came out at short notice over a week to solve an urgent problem I had with my window soffits. They were unbelievably helpful, very efficient and just made the problem go away. I am eternally grateful to them!
June 20, 2022
Excellent Comprehensive Work
Excellent, comprehensive work. Steven arrived punctually, charged reasonably, and left the site tidy. We appreciated the photographs as well. We’d not hesitate to recommend.
June 8, 2022
Really professional and did an…
Really professional and did an excellent job on the drainage system in the 3 floor flat building. Really recommend
June 7, 2022
Steve and his expert team of Gary and…
Steve and his expert team of Gary and Charlie were great! Steve explained each and everything and got the work completed on time and great quality. Gary was great and so was Charlie
June 4, 2022
Unprompted review
Excellent work carried out.
Steven is a very trustworthy guy , he carried out a great job on my Mum’s guttering and pipe work. I would definitely recommend him to all my friends and family.
May 31, 2022
Excellent job
Very reliable, straightforward honest work. Would highly recommend Steven who did an excellent lead repair and roof evaluation. From the cherry picker hire, to the repair and gully clean, great work.
Will certainly use his services again.
May 11, 2022
Was very pleased
Was very pleased. Fast, neat, friendly and fun. Great service.
April 29, 2022
Unprompted review
The reason I haven't given 4 stars on…
The reason I haven't given 4 stars on this occasion is because it is so difficult to contact Steven Keating, but when you do he arrives when he says he will, and his work is very good. Sometime ago he fixed a leak for us that had flummoxed other roofers and had remained unresolved until we contacted Steven Keating at London Roof and Guttering. His work on each occasion has been consistently good. He takes before and after photos of work undertaken, which he can email to you, and his estimates and bills are well and clearly set out. I have no hesitation recommending his services, he is very pleasant and his approach we have found is one of integrity.. Rita Mauri
April 20, 2022
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