London Roof and Guttering Reviews 

471
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Exccellent service all around -professional -on time -responsive -a good value -a job well done -nice friendly people who don't try to upsell for the sake of it (we were told to wait a year b... See more

Rated 5 out of 5 stars

Steve and his team carried out the annual maintenance on the roof which is in two parts so a fair bit of work, the work is essential as the roof gathers alot of waste. I use this company all the time... See more

Rated 5 out of 5 stars

Steve has done a couple of jobs for me. He has carried out clearance of gutters, removal of cast iron rainwater pipe and installation of new pipe. He has also fixed some roofing problems at my son’s a... See more

Rated 5 out of 5 stars

Great service, came at short notice during the peak of Covid shutdown, Did a great job which involved cutting down and taking away a large jasmine which had climbed to our roof and beyond Left all... See more

Company details

  1. Gutter Cleaning Service
  2. Pressure Washing Service
  3. Property Maintenance
  4. Repair Service
  5. Roofing Contractor

Written by the company

CORONAVIRUS COVID 19 CUSTOMER UPDATE: A message for our customers regarding the current situation with the Coronavirus Covid 19 pandemic. On behalf of all of us at London Roof and Guttering, we are truly sorry for any inconvenience the Coronavirus Covid 19 crisis may be causing you and your family. The safety and the well-being of our people and customers is our main priority. Coronavirus Covid 19 Guidelines: With the Coronavirus Covid 19 situation continuing to evolve I want to reassure you that London Roof and Guttering is closely monitoring all the advice from both the World Health Organisation (WHO) and the UK Government & evolving our procedures accordingly. Coronavirus Covid 19 Health and Safety: We pride ourselves on maintaining the highest possible standards at all times and have therefore asked our teams to take extra care All our service technicians & partners have been fully briefed on all the latest recommendations regarding best practice during the pandemic and we are supplying additional PPE, safety wear and hygiene consumables for added protection for both our people and customers Coronavirus Covid 19 Impact on Services: At this stage we have no plans to stop services and will continue to honour all bookings & continue to book services for future dates. The continued operation of our business is vital to ensure we continue to succeed in crowed environment, we are a small enterprise and feel we are well positioned to be able to manage and deal with such crisis with minimal impact and without risk. Our business is a direct customer facing operation and close contact with people is normal, our small team of experienced skilled and knowledgeable service technicians and partners have been fully briefed on the best practice and guidelines, all our teams are committed to and will endeavour to exceed the guidelines and best practices to offer a higher standard. Conronavirus Covid 19 Control: The most important steps that you can personally take to prevent the spread of COVID-19 are: – Wash your hands regularly – Cough and sneeze into a tissue and dispose of it immediately – Avoid touching your face Keeping you informed: We will continue to keep you updated through email, our social media accounts and website. We will ensure the best available information relating to any necessary changes to our services is communicated at the earliest possible opportunity For more information on steps you can take to mitigate the spread of COVID-19, please visit the Department of Health & Social Care website. We will continue to monitor developments and advice very closely. Should you have any questions in the meantime please don’t hesitate to contact us. We would like to thank you for all your support in keeping one another safe. We are the capitals leading provider for exterior cleaning and maintenance services, we specialise in guttering and roof cleaning services. Our wide range of cleaning and maintenance packages can be tailored to your individual requirements and budget. As a London based company we offer all our services to both commercial and residential properties across London covering a 30 mile radius. London Roof and Guttering are fully endorsed by WHICH? Trusted Trader. We take great pride in our customer service and always aim to provide a quality service every time, feed back is an important factor, reviews and feedback enables us to continually improve our services and promote our reputation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

471 reviews

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4.9

All reviews

(471)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb Quality! Highly Recommend

This is the 4th time I have used London Roof and Guttering. I would give Steven and his team 6 star rating if I could. The quality of work is sublime, extremely efficient and very professional. His standard of work and materials is of the highest quality and I would highly recommend his company. Great work Steven once again. Thank you!
Shamz

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent in every way

The guys arrived when they said they would and were organised, thorough, efficient, tidy and friendly. We had all of our guttering (including downpipes) checked and cleared and a minor repair done at the same time.

Very comforting in these times of COVID to have all invoices and payment done online, so no cash or paper had to change hands while they were here. We received the bill/invoice within hours, and paid the same day. Happy with the price also.

A brilliant experience from start to finish.

We highly recommend this company and we will be happy to have them back to maintain our guttering yearly from now on.

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

Very reasonable quote to fix the…

Very reasonable quote to fix the guttering. Recommended for being on time, flexible and working professionally. Thank you, Steve.

September 5, 2020
Unprompted review
London Roof and Guttering logo

Reply from London Roof and Guttering

Dear Sylvia
Thank you for your great review and 5 star rating of our gutter cleaning and repairs service. Really appreciate your comments and feedback.
Please do not hesitate to contact us if we can be of any assistance in the future.
Many Thanks
Kind Regards
Steve
London Roof and Guttering

Rated 5 out of 5 stars

A great service

A great service. Helpful and efficient. Highly recommended.

September 4, 2020
Unprompted review
London Roof and Guttering logo

Reply from London Roof and Guttering

Dear Helen
On behalf of the team at London Roof and Guttering I would like to thank you for review regarding our guttering services and we thank you greatly for your great comments and 5 star rating.
As always if you need to contact us about this service or any if our other services, please do not hesitate to get in touch , we are always happy to help.
Kind Regards
Steve
London Roof and Guttering

Rated 5 out of 5 stars

Recommended

Quick response, helpful advice, competitive quote and good quality job

September 4, 2020
Unprompted review
London Roof and Guttering logo

Reply from London Roof and Guttering

Dear Will
Just a quick message to say thanks for taking time out to review and rate our roof and guttering services, we really appreciate your feed back and comments.
All the best
Kind regards
Steve
London Roof and Guttering

Rated 5 out of 5 stars

Redesdale Gardens

Competitive quote. They were very professional and completed on time with no issues. I would recommend them.

June 9, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, came at short notice during the peak of Covid shutdown, Did a great job which involved cutting down and taking away a large jasmine which had climbed to our roof and beyond

Left all new pipework in excellent shape, good attention to detail and very keenly priced. We could not have been happier to have someone go above and beyond expectations

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Great communication. Pipe is fixed and gutters clean. Highly recommend!

May 21, 2020
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service. Paid £540 to repair two leaks in the gutters and 10 months later, we're still sending messages with videos of leaking gutters for them to return and complete the works. On earlier requests to return complete they claimed they returned to fix the leaks but didn't tell us when so we have no proof they actually came back to attempt to fix gutters. They kept claiming they needed dry conditions for the seal to cure but after 10 months, we've had plenty of dry days. Just poor communication and lack of concern for quality standards. We have asked for a refund and not had any reply after 2 weeks. Very disappointed.

May 13, 2020
Unprompted review
London Roof and Guttering logo

Reply from London Roof and Guttering

Thank you for taking time to leave feed back regarding our gutter cleaning and repairs service, we sorry to hear that you experienced issues with our service, it very rare that our services do not meet the expectations of our customers.

Having investigated the the issue raised we can confirm that the service provided was for the cleaning of a purpose built block of 13 flats 3 storeys high with approximately 110 metres of guttering. The main cost of the service was for cleaning of the gutters and it was also agreed that minor repairs to guttering would also be included.

We would therefore like to point out that your comment that we charged you £540 to repairs 2 leaks is incorrect and misleading

Attempts were made during the initial visit to repair the guttering in 2 locations, a few weeks later we were notified that a leak had appeared, we returned on 3 occasions to seal the leaks, this is after you contacting us many weeks after each visit to advise the leak had returned.

It appears that the initially our repairs seem to resolve the issue however after a amount of time the leaks re-appear.
Having looked into this further we have since been advised that the length of the guttering and material it is fabricated from will expand and contract excessively in different weather conditions, this expansion and contracting is resulting in the repair becoming defective, based on this we can only advise that the repairs needed are not minor and require additional works outside of the agreed and charged service.

Based on our investigations we believe that we have provided a fair service that was very reasonably priced and our after care service went beyond what most companies would provide.

We are disappointed that this service has not met you expectations however we believe that have done everything that would be reasonably expected.

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