London Sake Reviews 388

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available. Many people highlight the exceptional service, noting the helpfulness and responsiveness of the staff. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers also noted issues with delivery, including delays, lack of communication, and in a few instances, damaged items upon arrival. A small number of people also experienced problems with incorrect delivery addresses or missing items, and some expressed dissatisfaction with the lack of tracking updates.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality and variety of... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the super quick delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the reliable and excellent... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the quality sake and shochu, highlighting the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

Company replied

Rated 5 out of 5 stars

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts. Plus of course - you can always rely on the balance, refinement and overall qualit... See more

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine Store
  2. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excited to try the beautiful Sake…

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as our usual bottles and some sparkling sake too!

December 15, 2025
Rated 5 out of 5 stars

Reliable service + excellent sake🍶

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts.

Plus of course - you can always rely on the balance, refinement and overall quality of a Dassai Junmai Daiginjo sake.

乾杯!

December 1, 2025
Rated 5 out of 5 stars

Loved the Sake

Loved the Sake, it's the only place I could find this brand that I love. It's so delicious, sake meets champagne. Will buy it again this december if I can.

December 20, 2024
Rated 5 out of 5 stars

Fantastic service

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and they replied to say they would dispatch it straight away. It was sent by Next Day delivery and arrived in plenty of time! I was really impressed and the drink is delicious, we will definitely be purchasing from the London Sake company again!

October 31, 2025
London Sake logo

Reply from London Sake

Your kind words make us blush. Kanpai!

Rated 1 out of 5 stars

Poor customer service

Ordered a gift and mistakenly put an incorrect delivery address. The order was made on a Sunday when the business was not open for the weekend. I immediately sent an email via their contact page asking them to correct the address for the delivery. I heard nothing back on the Monday. Tuesday afternoon they dispatched the order to the wrong address. Whilst I made the mistake on the order, no-one read or acknowledged my email in the 48 hours before the dispatch. There is no contact telephone number on their website which is not helpful either.

October 26, 2025
Unprompted review
London Sake logo

Reply from London Sake

Hi Wendy, our apologies for your poor experience. We'll take your feedback onboard. Peace, love & kanpai x

Rated 5 out of 5 stars

Good Quality

Qulaity of sake usually deteriorates during storage and transportation. But this is not the case for London Sake. They did a good job.

July 10, 2025
London Sake logo

Reply from London Sake

thank you for the kind words. we do everything we can to keep our sake in top condition! kanpai! x

Rated 5 out of 5 stars

Very happy customer

Super fast delivery, great selection of sake and bundles. Thoroughly recommend London Sake to anyone looking for lovely sakes and excellent service!

September 29, 2025
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Reply from London Sake

arigato gozaimasu x

Rated 5 out of 5 stars

Super fast delivery and excellent…

Super fast delivery and excellent delivery comms. Arrived within a few days of ordering. We haven’t tested them yet as they were a gift and opened yesterday, but excellent packaging and service. Thank you

September 16, 2025
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Reply from London Sake

arigato gozaimasu x

Rated 5 out of 5 stars

Present

I bought it as a present it was well packaged and arrived as planned. It hasn't been opened but I'm sure the receiptant will be delighted with the present

September 8, 2025
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Reply from London Sake

We hope they like it. Kanpai!

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Flawless delivery.

September 1, 2025
London Sake logo

Reply from London Sake

Thank you, this is exactly what we aim for. Kanpai!

Rated 5 out of 5 stars

Fast shipping

Was my first time ordering from here and they were fast at getting the bottles of sake out and delivered. Plus was packaged well and came with a handy little info sheet !!!!

August 19, 2025
London Sake logo

Reply from London Sake

Thank you for your kind words. Kanpai!

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