London Sake Reviews 388

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available. Many people highlight the exceptional service, noting the helpfulness and responsiveness of the staff. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers also noted issues with delivery, including delays, lack of communication, and in a few instances, damaged items upon arrival. A small number of people also experienced problems with incorrect delivery addresses or missing items, and some expressed dissatisfaction with the lack of tracking updates.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality and variety of... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the super quick delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the reliable and excellent... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the quality sake and shochu, highlighting the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

Company replied

Rated 5 out of 5 stars

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts. Plus of course - you can always rely on the balance, refinement and overall qualit... See more

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine Store
  2. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item was packaged really well

Item was packaged really well, was a birthday present so didn’t see what the bottle looked like but they were very happy with the gift, there was a delay in the delivery by one day but was kept up to date by emails,

March 17, 2025
Rated 4 out of 5 stars

Order took a while to arrive

My order took a while to arrive as DPD decided not to deliver it for some reason and returned it back to London Sake. I emailed Andy at London Sake who managed to sort out the delivery. I can’t comment on the product as it is a gift.

December 10, 2024
Rated 5 out of 5 stars

Lovely sake

Great descriptions of the different sakes, including suggested food pairings. Great variety of sakes. Shipping was quick and the sake was well packaged to protect from damage in transit. Can't wait to buy more sake from here!

December 2, 2024
Rated 5 out of 5 stars

Fair price

Fair price, consolidate packaging, stick an up arrow sticker on the box to let courier easily know how to handle, avoid any damages.

November 25, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look