London Ski Co.  Reviews 204

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

This is new ski shop in London is really fab! The selection is large and at all price points so options for everyone. The staff are super helpful offering flexible exchanges or refunds if a Christmas... See more

Company replied

Rated 4 out of 5 stars

Despatch of goods was very impressive, quick. However, one top sent was the wrong colour, the other had a hole in it. No phone number to contact the shop- very unusual .... and no response to my ema... See more

Rated 3 out of 5 stars

After a week-long wait, they eventually responded to my emails. I'll bump up my original review by two stars since it seems they value customer opinions and reviews. However, the week-long wait for a... See more

Rated 1 out of 5 stars

Beware buying presents. Only 14 days to return items not the usual 28 or so. No response to my emailed return request anyway although sent within the 14 day period. No way to return through the websit... See more

Company details

  1. Winter sport Store
  2. Activewear Store
  3. Clothing Store
  4. Outdoor Clothing and Equipment Shop
  5. Outerwear Store
  6. Ski Shop

Written by the company

Ski and winter clothing store with an exclusive selection of winter sports brands. Shop the new collections from over 30 ski brands including Perfect Moment, Goldbergh, Fusalp, J Lindeberg, Rossignol, Falke, Hestra, Icebreaker, Oakley, Vuarnet amongst many more. Discover our store in London, where we will transport you to the mountains and you can discover the brands you usually only see in resorts. Our expert staff will be on hand to help with anything you need.


Contact info

3.8

Great

TrustScore 4 out of 5

204 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect item.

January 11, 2023
London Ski Co.  logo

Reply from London Ski Co.

Thank you for the kind review :) We're pleased you like your purchase!

Rated 5 out of 5 stars

Good quality product and very good…

Good quality product and very good communication. There was a problem with delivery by a third party, London Ski Co. responded to my concerns promptly when I highlighted the issue to them and helped ensure my purchase was delivered to me. Thank you

December 22, 2022
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Reply from London Ski Co.

Thank you for your patience with the delivery Carys, we're pleased everything got there by Christmas!

Rated 5 out of 5 stars

Excellent service

Excellent, easy to use website. I ordered the Omaley Ski Jacket which is a lovely quality product. The order arrived extremely quickly and was very well packaged. Would definitely recommend.

November 15, 2022
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Reply from London Ski Co.

Thank you for taking the time to review our service, Jane. Great choice with the jacket too :)

Rated 5 out of 5 stars

Fast shipping!

Extremely fast shipping to the US. Good quality items.

November 19, 2022
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Reply from London Ski Co.

Thanks for taking the time to review us, Kathryn - we're really pleased you enjoyed the service!

Rated 5 out of 5 stars

So thrilled to see the London Ski Co…

So thrilled to see the London Ski Co back online again this year with their luxury ski brands. They have a fabulous selection of upmarket ski wear which is often only available in the ski resorts.
The customer service is superb.
The only shame is that I live in Manchester and have been unable to visit the shop in person.
Highly recommeded.

November 16, 2022
Unprompted review
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Reply from London Ski Co.

Thanks so much, Heidi!

Rated 3 out of 5 stars

Great jacket and fast delivery BUT for…

Great jacket and great delivery BUT for a high end luxury item (£500 jacket) the packaging I think should be a lot better than a DHL box and plastic factory bag.

Would use again but think high end items should be delivered/packaged in high end way.

November 7, 2022
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Reply from London Ski Co.

Hi Ruby, many thanks for taking the time to review your experience with us and we're pleased you like your new jacket! We've taken on board your comments and will be improving our packaging very soon (we've actually experienced some supply issues with what we normally use...) so should you do use us again you will notice an improved service :)

Rated 5 out of 5 stars

Quick response

Fast reply tone-mails and quick dispatch of items. Thanks

September 9, 2022
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Reply from London Ski Co.

Thanks for taking the time to review, Neil. We're pleased you had a good experience with us.

Rated 5 out of 5 stars

Love it

Love it. Very comfortable, well made , cosy but perfect for todays weather - was up to 4 degrees, can imagine wearing it in colder weather also

July 24, 2022
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Reply from London Ski Co.

Thanks Jenny, we're really pleased you like the suit! Enjoy!

Rated 5 out of 5 stars

Skiwear

Quick service. Shame that most products were sold out! But it was sale time.
Good quality products.
Will look at this website again.

April 17, 2022
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Reply from London Ski Co.

Thank you for the kind review Catherine, we will be adding new products and collections to the site after Summer!

Rated 1 out of 5 stars

I’m very disappointed as I bought this…

I’m very disappointed as I bought this product two weeks ago and it is now reduced by almost £70

March 6, 2022
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Reply from London Ski Co.

Hi Roohi. We’re sorry you have found that the item has been reduced. Due to the nature of the ski season, items that are still available at the end of season will form part of our end of season sale. This is usually only on items where a few units or sizes are remaining. Nevertheless, I hope you are pleased with the quality of the sweater and the service you received, but we're always available on email or whatsapp if you need any assistance. Thanks

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