London Travel Clinic Reviews 

393
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We were really impressed by the friendly staff who provided detailed advice on vaccinations, including which ones we could ask the GP for at no cost. Also provided malaria advice and tablets. Very eas... See more

Company replied

Rated 5 out of 5 stars

I've attended the clinic to get vaccines for my upcoming trip to South America with my girlfriend. We've been thoroughly walked through what shots we would need, if we go to malaria risk areas, che... See more

Company replied

Rated 5 out of 5 stars

Waterloo clinic: Free consultation genuinely felt like no strings attached advice. Nurse clearly knew what she was talking about (also from idle conversation with her found out she'd recently att... See more

Company replied

Rated 5 out of 5 stars

It was straightforward to book online and I found an appointment at short notice at the Liverpool Street clinic. When I arrived, I was seen promptly. The nurse, Linda, was very professional and cour... See more

Company replied

Company details

  1. Travel Clinic

Written by the company

The team at London Travel Clinic provide a comprehensive range of travel vaccines, travel medicines and travel healthcare advice to travellers, groups, families and corporate clients. We are passionate about travel healthcare and pride ourselves on our deep, specialist knowledge and the quality of the care that we provide to each and every customer. With over 20 travel vaccination clinics across London and a range of appointments available, visit our website to find the best time and place for you. Please note: London Travel Clinic must adhere to strict customer confidentiality guidelines so in some instances we are unable to respond to comments posted on the Trustpilot platform.


Contact info

4.8

Excellent

TrustScore 5 out of 5

393 reviews

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4.8

All reviews

(393)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Service and efficiancy

Easy to get an appointment. Efficient booking system and central location.
Staff very thorough on medical history and excellent advice about vaccinations needed.
Would definitely recommend.

September 29, 2021
Unprompted review
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Reply from London Travel Clinic

Dear Infoexpert X,

Thank you for your review and your feedback.

We are very pleased to hear that you are happy with your experience using our service. Please do not hesitate to reach out if you need us again.

Thanks and regards,

London Travel Clinic

Rated 5 out of 5 stars

I have made a COVID test at the 361…

I have made a COVID test at the 361 Portobello Road clinic Rebecca and I was served by and she was so nice, she helped me solve a problem I thought was impossible and I was so stressed about the pain but it all worked out very well. Thank you so much for your help Rebecca. It was a pleasure.

September 4, 2021
Unprompted review
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Reply from London Travel Clinic

Dear Sarah T.

Thank you for your review.

We are very happy to hear that you're pleased with the service and we will be sure to pass on your kind words to Rebecca. Please do not hesitate to reach out if you need us again.

Thanks and regards,
London Travel Clinic

Rated 5 out of 5 stars

I attended this clinic yesterday and I…

I attended this clinic yesterday and I must say it was very professional and well kept environment. I felt really comfortable as staff were well mannered. So when I next book a flight I will be back.

July 21, 2021
Unprompted review
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Reply from London Travel Clinic

Thank you for your review. We are pleased you had a great experience, please do let us know if there is anything else you need going forward.

Kind regards,
The team at London Travel Clinic

Rated 5 out of 5 stars

Great for travel vaccinations

I've had great service from London Travel Clinic - I requested a vaccination record from 2016 and they got back to me within 1 working day.

I can't comment on their COVID tests but for routine travel vaccinations, I would definitely use them again. Highly recommended.

July 5, 2021
Unprompted review
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Reply from London Travel Clinic

Hi Carole,
Thank you for your review and we are pleased to help with your historic vaccination records. Hope to see you again soon!

Kind regards,
London Travel Clinic

Rated 5 out of 5 stars

Consultation went well

Consultation went well, was explained everything like the most important bit of which vaccine I needed to get when traveling, friendly nurse and also very helpful and I was able to understand everything

June 10, 2021
Unprompted review
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Reply from London Travel Clinic

Hi Queren, thanks for your review, glad we could help. See you again soon!
Kind regards,
London Travel Clinic

Rated 5 out of 5 stars

Excellent service

I attended Victoria clinic this week. I'm absolutely impressed with the service. I was a bit unsure of booking because of the bad reviews I've seen, but my booking was for travel vaccines and the nurse was really helpful and professional answering all my doubts and questions also the receptionist was very polite and made me feel really welcome. I would definitely recommend this clinic. Thank you.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and clean

Excellent, efficient service at the Hitchin branch. Polite, kind and knowledgable staff, and very clean environment! Would recommend.

October 20, 2020
Unprompted review
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Reply from London Travel Clinic

Thank you for your review. We are pleased you had a great experience, please do let us know if there is anything else you need going forward.

Kind regards,
The team at Vaccination UK

Rated 5 out of 5 stars

Excellent 5 stars

Excellent service at the clinic on soho square, which I managed to book via email abroad even though I confused my appointment time I was able to re book on the same day at a later time.

The nurse was amazing, super efficient and knowledgeable the process was quick and painless especially for someone like me who’s phobic of needles.

The consultation was professional and the appointment was over and done with so quickly it was excellent.

I was able to obtain a really detailed receipt for my insurance company and the whole payment process was really easy.

Highly recommend service 5 stars.

January 8, 2020
Unprompted review
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Reply from London Travel Clinic

Hi Hannah,

Thanks so much for your detailed review and 5 star rating! We are really glad you had a positive experience with us and do hope you have an amazing time on your travels.

The team at London Travel Clinic

Rated 1 out of 5 stars

I went to Kings Cross LTC twice

I went to Kings Cross LTC twice. First time I had a really good experience, very professional. The second time, absolutely terrible in every possible way, painful, too fast and I don't think my arm was wiped. What's worse, I asked specifically if multiple vaccinations can be done at the same time which I thought is a bad idea, and I've been told yes. I found out after reading the instruction that they should NOT be given all in the same arm if given at the same time. These are supposed to be trained people, but this is unacceptable. Now I have to find out what next, are these vaccines going to work as they are supposed to or what?

December 16, 2019
Unprompted review
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Reply from London Travel Clinic

Hi Diana, please be rest assured that all of our nurses are experienced and fully trained in travel health medicine and provided each vaccine according to the guidelines. I believe that our lead nurse has already been in contact with you to talk through this and to confirm the vaccines you received were given correctly and there is absolutely no issue going forward. I hope this has put your mind at rest.

Rated 1 out of 5 stars

arribed for my appointment and nobody here

Booked an appointment online. Got here. No one. Nobody knows why S they only rent a room in a bigger health centre.
They have contacted me several times by txt to remind me of the appointment. There was no txt regarding any delay in the appointment
I go to voicemail There was a message. The nurse has had problems with transport and will be here 45 minutes late. I did not answer the phone as I donot reply to those without caller ID the voice mail took 20 minutes to arrive. So let’s see if they show up.....

This is being edited/added to at their request. As they say no one was late in this day Monday

When the Nurse did arrive after 40 minutes she was abrupt”you here for the Travel clinic?”(I’m the only person there waiting) I was expecting something more like “hi,I’m sorry I’m late”. I informed her I was off to Boots who I was talking to on the phone when she arrived. This was at Wandsworth and I have email correspondence with the Customer Care section regarding the whole affair, offering a free consultation and discount should I use them again.
Whilst my name here is different but real! it is strange that they can say no one was late on Monday when I have correspondence from them that says otherwise.Including a voicemail which I eventually received( I’ll concede that was not there fault!) they chose to ring me from an undisclosed number- which I don’t answer. I have queried why they could txt me as they had done to confirm/remind me about the appointment.

Rant over

Boots were great. I would use them for a consultation about anti-malarial in the future.

The clinic was Wandsworth.

Today I received this email from them I’m not sure what more Information I can provide them with.

Thanks for your review on Trustpilot.

Based on your review, London Travel Clinic would like a little more information about your experience. This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business.

Of course, it’s totally up to you what you share.

Provide more information
Please note: This is a direct link to your Trustpilot account. Please don’t share it with others.

Thanks for helping London Travel Clinic connect the dots!

The Trustpilot Team

December 16, 2019
Unprompted review
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Reply from London Travel Clinic

Hi William, this is very surprising as we didn't have any nurses who were late into any of our clinics the day you visited. Can you confirm which clinic it was please?

Rated 1 out of 5 stars

Booked appointment - vaccination not in stock

Booked an appointment a week in advance and let them know which vaccination was needed. When we arrived, they didn't have the vaccination in stock so we wasted half a day. I gave them a chance to make it right by emailing them what happened afterwards. It's been more than a month now and they didn't even bother to reply.

Will not consider this place for my vaccinations in the future

December 8, 2019
Unprompted review
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Reply from London Travel Clinic

We are really sorry to hear this & will investigate immediately. Please accept our apologies for not coming back to you. Please call us on 01603 667323 and provide your contact details so we can keep you updated.

Rated 1 out of 5 stars

Don't get ripped off by this place

Don't get ripped off by this place, they charge you a £15 'appointment fee' on top of every vaccination, even if you're having a vaccination for something like rabies where the vaccine comes in course of three injections and your subsequent visits require no further consultation.
Many local pharmacies offer travel vaccinations at much cheaper prices, like Camden Travel Clinic, which is within a pharmacy and they only charge £186 for the whole (3 injection) course.
Where as London Travel Clinic charge £90(!) per injection for their rabies course. So with 3 injections needed, that would cost a whopping £270 with them! So save yourself £84 and get it done at a pharmacy!

December 2, 2019
Unprompted review
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Reply from London Travel Clinic

Thank you for your review. Here at London Travel Clinic we provide high levels of service, with nurses who are experienced and specially trained within the travel health sector. As well as vaccines, we also provide none vaccine related travel advice pre and post trips. London Travel Clinic are also CQC registered, which some other travel health companies are not. All our prices are transparent and they are listed on the website and the confirmation emails our customers receive.

Rated 5 out of 5 stars

London Travel Clinic, Orpington

I have now visited the London Travel Clinic, Orpington branch three times for my travel vaccinations. Each time was a positive experience. The nurse ( a retired GP) was very knowledgeable and made sure that I was covered for all the main risks (in Borneo). Additionally, she sent me a link to up-to-date travel health information which should prove helpful for future overseas trips.

October 4, 2019
Unprompted review
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Reply from London Travel Clinic

Hi Milton,

Thanks so much for your detailed review and 5 star rating! We are really glad you had a positive experience with us and do hope you have an amazing time in Borneo.

The team at London Travel Clinic

Rated 5 out of 5 stars

I used Orpington London Travel Clinic…

I used Orpington London Travel Clinic which is a little hidden away but the customer service was excellent so I would definitely recommend and encourage others to use - great for me who gets a little nervous with vaccinations

October 4, 2019
Unprompted review
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Reply from London Travel Clinic

Hi Hannah,

Thank you for taking the time to write us such a lovely review. It's great to hear you received excellent customer service at our Orpington clinic and were made to feel at ease. We will also see if we can improve our directions to help other customers in future.

The team at London Travel Clinic

Rated 4 out of 5 stars

good experience would come back

September 11, 2019
Unprompted review
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Reply from London Travel Clinic

Hi LS,

Thanks for your review! It would be our pleasure to welcome you back if you need anything else.

The team at London Travel Clinic

Rated 5 out of 5 stars

Excellent experience

Really friendly and helpful travel nurse, thorough information about suggested travel vaccines was provided and the whole process was quick and efficient.

August 8, 2019
Unprompted review
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Reply from London Travel Clinic

Hi Eleanor Jordan,

Thanks very much for your review - we wish you all the best for your overseas adventure!

The team at London Travel Clinic

Rated 5 out of 5 stars

Attended the travel clinic in Orpington…

Attended the travel clinic in Orpington on two occasions, on both they were able to accommodate me last minute and provided me with a wonderful service. Super easy to access and I felt confident in the advice I was being given. The nurse was extremely knowledgeable and actually listened to my concerns. 10/10 service! I will definitely be back before my next trip!

August 3, 2019
Unprompted review
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Reply from London Travel Clinic

Hi Kacie Bryan,

Thanks for taking the time to write us a review and giving us 5 stars! It’s great that you received such fantastic service at our Orpington clinic. We hope you have an amazing time travelling and would love to welcome you back soon.

The team at London Travel Clinic

Rated 1 out of 5 stars

Do not get conned by this place

Do not go here, absolute rip-off. Charged me £104 per person for malaria pills and I later found out could buy for £39 from CityDoc Clinic (much better service). They also insinuated they were part of the NHS surgery next door because I was able to get vaccinations but my kids and wife weren't because they were registered elsewhere, but then admitted they had no affiliation. Also charged me £15 for a consultation to discuss what vaccinations to get and told me to come back in a couple of days to have them, then charged another £15 for that appointment as well. Won't be using them again, there are much better/cheaper options.

July 12, 2019
Unprompted review
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Reply from London Travel Clinic

Hi Ben Pusey,

Thank you for taking the time to write a review of your experience at our Wandsworth Clinic. We are sorry you felt that you were overcharged, however all of our prices are displayed on our website, including the consultation fee. Our expert travel nurses are highly skilled and strive to provide the best quality of care for every patient. We believe our prices are reflective of this service, and also regularly review them to ensure we are competitive. To clarify, we are a private travel clinic located within a NHS GP surgery and we do work together to provide their registered clients with general vaccines. We wish you all the best with your travels.

Kind regards,
The team at London Travel Clinic

Rated 5 out of 5 stars

Easy and Informative

Very easy to find, receptionist was lovely and the nurse (Richard) was super helpful both in administering the injections and being curious about my upcoming trip - providing advice where needed. As a whole it made the experience easy and informative.

July 8, 2019
Unprompted review
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Reply from London Travel Clinic

Hi seantuite101,

Thanks for your 5 star review - we’re glad to hear you had a great experience at our clinic and hope you enjoy your travels!

The team at London Travel Clinic

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