CityDoc Reviews 3,925

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting their extensive knowledge and ability to make people feel at ease. The service is frequently described as efficient, professional, and excellent, with many appreciating the ease and speed of the booking process and the smooth user experience. However, some customers were dissatisfied with specific interactions, citing instances of rude or arrogant staff members. A few people also mentioned issues with vaccine availability or being turned away from appointments despite having received reminders. Additionally, some reviewers felt that the online booking service incurred an unnecessary fee, suggesting that booking directly with a pharmacy might be a better option.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, consistently describing them as welcoming, helpful, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, efficient, and... See more

Booking process

Customers had positive experiences with the booking process. Reviewers found it easy to book appointments... See more

Customer service

Users describe positive interactions with customer service. Many customers received helpful advice and prompt... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the team welcoming, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the NEW Manchester City branch today - Chelsea, travel nurse and the administrator were very welcoming and made us feel at ease. I highly recommend the City DOC for travel vaccine's and othe... See more

Company replied

Rated 5 out of 5 stars

Truly professional service Great advice from Nurse re vaccines needed and risk assessment for area travelling to. Fully informed decision could then be made. Would 100% recommend using this clin... See more

Company replied

Rated 5 out of 5 stars

It was easy to make the appointment online and there was a good choice of dates and times to suit. I arrived a few minutes early but was seen straight away. The staff member that treated me was c... See more

Rated 5 out of 5 stars

Very friendly staff. Warm welcome. Lovely building. The Nurse was knowledgeable and thorough regarding my travel plans. They held previous records which helped as some vaccinations were still in d... See more

Company replied


Company details

  1. Travel Clinic
  2. Community Health Centre
  3. Health Consultant
  4. Medical Center
  5. Public Health Department
  6. Self-Service Health Station

Written by the company

Your Trusted Travel Healthcare Provider in the UK - Expertise in Every Journey! With Over 150 Travel Clinics in London and Nationwide, We're Always Here When You Need Comprehensive Travel Health Services and Vaccinations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely Brilliant Service.

Absolutely Brilliant Service.
Great Communucation.
Super efficient appointment booking system.
Staff in the Benton Pharmacy were lovely, friendly and professional.
Good parking available outside Benton premises.
Excellent appointment for travel vaccines,excellent knowledge & a fabulous service,with great advice and recommendation.
Have & will recommend CityDoc to friends and family.
Thank you!💉

December 15, 2025
Rated 5 out of 5 stars

we have taken our little boy to have…

we have taken our little boy to have his pneumonia vaccine done and we couldn't ask for better care and service, the GP made sure he was at ease and put on a cartoon whilst she was doing the injection. just the care and attention that we were looking for, she has also changed the needle to a thinner one so that he wasn't feeling so much pain!

September 5, 2025
Rated 2 out of 5 stars

No response to emails then cancelled my appt

I booked a Shingles vaccine through them at my local pharmacy. When I went for my first dose the charge was more than the price quoted in the Citydo website so I emailed to query it. I booked my second dose through them. They never responded to my email so I chased them and then I just got an email cancelling my appointment! No explanation for the cancellation

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable Advice

The staff were very welcoming and helpful. Extremely efficient, knowledgeable and reassuring.
We received a great deal of helpful advice, which was also forwarded to us, following our consultation.
No hesitation on our part, to return to use their services again.

January 29, 2026
Rated 5 out of 5 stars

This was the 3rd time I've been here…

This was the 3rd time I've been here and always found them very professional and friendly.
I am one happy customer who will surely return if and when I travel again and need advioce and vaccination.

February 2, 2026
Rated 3 out of 5 stars

No proof the vaccinations happened.

overall the chemist was great, but i still have not recieved my email to state what vaccination i had as the chemist told me i would so i could pass on to my doctor and or have proof of. This is disappointing as I had no proof i even had them.

January 16, 2026

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