CityDoc Reviews 3,925

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting their extensive knowledge and ability to make people feel at ease. The service is frequently described as efficient, professional, and excellent, with many appreciating the ease and speed of the booking process and the smooth user experience. However, some customers were dissatisfied with specific interactions, citing instances of rude or arrogant staff members. A few people also mentioned issues with vaccine availability or being turned away from appointments despite having received reminders. Additionally, some reviewers felt that the online booking service incurred an unnecessary fee, suggesting that booking directly with a pharmacy might be a better option.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, consistently describing them as welcoming, helpful, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, efficient, and... See more

Booking process

Customers had positive experiences with the booking process. Reviewers found it easy to book appointments... See more

Customer service

Users describe positive interactions with customer service. Many customers received helpful advice and prompt... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the team welcoming, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the NEW Manchester City branch today - Chelsea, travel nurse and the administrator were very welcoming and made us feel at ease. I highly recommend the City DOC for travel vaccine's and othe... See more

Company replied

Rated 5 out of 5 stars

Truly professional service Great advice from Nurse re vaccines needed and risk assessment for area travelling to. Fully informed decision could then be made. Would 100% recommend using this clin... See more

Company replied

Rated 5 out of 5 stars

It was easy to make the appointment online and there was a good choice of dates and times to suit. I arrived a few minutes early but was seen straight away. The staff member that treated me was c... See more

Rated 5 out of 5 stars

Very friendly staff. Warm welcome. Lovely building. The Nurse was knowledgeable and thorough regarding my travel plans. They held previous records which helped as some vaccinations were still in d... See more

Company replied


Company details

  1. Travel Clinic
  2. Community Health Centre
  3. Health Consultant
  4. Medical Center
  5. Public Health Department
  6. Self-Service Health Station

Written by the company

Your Trusted Travel Healthcare Provider in the UK - Expertise in Every Journey! With Over 150 Travel Clinics in London and Nationwide, We're Always Here When You Need Comprehensive Travel Health Services and Vaccinations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Helpful staff

Helpful staff and been on holiday and safe. Still unsure we needed what was sold to us- but hard to know. Not doctors- so a misnamed place.

October 13, 2025
Rated 5 out of 5 stars

Quick

Quick, friendly service also gave additional information that was very helpful

January 16, 2026
Rated 5 out of 5 stars

Maureen was incredibly thorough

Maureen was incredibly thorough, very nice and explained everything very clearly. She needed to do extra research about one vaccination, which she did efficiently and was able to give us an answer in a short time.

January 7, 2026
Rated 5 out of 5 stars

The best for Travel Vaccinations

The best experience we've had with vaccinations. The nurse was so good at administering them that our 2 year old didn't even cry, which I wasn't expecting! She was also very informative about all of the optional vaccines - we will definitely be going back.

January 7, 2026
Rated 4 out of 5 stars

The lady who gave me my holiday …

The lady who gave me my holiday injections was very professional and went through all information needed.
Still awaiting an email stating what I had, as was said this would be sent to me, but not received as yet. Did receive a medical card though

January 2, 2026
Rated 5 out of 5 stars

Really helpful

Really helpful, friendly, flexible staff who make it really easy for me. Especially with the rabies vaccine shortage

January 8, 2026
Rated 5 out of 5 stars

No problems

No problems, time exactly as booked, availability of medicines, 'consultant' excellent knew exactly what he was required to do and carried it it out without faulty.

January 7, 2026

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