Requested refund only to be told it had been dispatched and can't be cancelled. Item was then dispatched over 24 hours later. Terms state 20% restocking fee and return postage. Obviously ref... See more
Company replied
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See what reviewers are saying
An outstanding service, with extremely well packed goods that are rapidly delivered. Overall very impressed with the quality of goods so far & they will remain my main supplier for the forseeable futu... See more
Company replied
I have used Longforte for a couple of years now. Products are fantastic, very good quality and value for money. Customer service is excellent, I had a few items arrived damaged, evidence sent and the... See more
Company replied
I've only recently started using Longforte but so far I have found them to be brilliant. They always ship on time and their customer service is excellent. I've made a couple of mistakes by putting i... See more
Company replied
Company details
Written by the company
We are the UK's largest wholesale supplier of dye sublimation blanks, printing supplies, consumables and hardware. We pride ourselves on having large stocks of popular sublimation printables, dispatching items fast and offering great after-sales care.
Contact info
Unit 2, 6 Greycaine Road, WD24 7GP, Watford, United Kingdom
- info@longforte.com
- longforte.com
4.0
Great
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always fast delivery reasonable prices…
Always fast delivery reasonable prices and quality is very good
May 27, 2025
I have used this company many times
I have used this company many times
There products are excellent
I had an item missing in my last order and I emailed them and the item was sent out within a few days and received
May 27, 2025
Easy to use website with plenty content
Easy to use website with plenty of content, fast delivery and everything I have ever ordered sublimate’s beautifully and looks fantastic
May 27, 2025
Brilliant company
Brilliant company. Great products, great prices and great delivery time
April 24, 2025
I left a review on here last week it's…
I left a review on here last week it's since been removed, they clearly didn't like the negative truthful feedback ,
Poor packaging
1 damaged item which has been replaced ( thank you )
But now they have banned me from making futher purchases due to a negative comment
Very childish and unprofessional
Healds Designs
March 18, 2025
Unprompted review
Reply from Longforte
Hello Jason,
Thank you for your feedback. We want to clarify that our decision to suspend future purchases was not based on the content of your review, but rather due to the language and behaviour exhibited in your previous communications with our staff, both via email and phone. We always aim to provide a respectful and professional environment for all our customers and employees, and unfortunately, your interactions fell outside of these expectations.
Additionally, we’ve noticed from your review history on Trustpilot that similar concerns have been raised with other businesses. This pattern suggests that perhaps your expectations may not always align with standard industry practices, and we believe it may be helpful for you to consider whether these expectations are realistic.
We’re happy to discuss any specific concerns you may have, so please feel free to contact us directly at info@longforte.com We appreciate your understanding and wish you well with your new supplier! :)
Kind regards,
Longforte
Received 4 out of 6 bottles damaged
Received 4 out of 6 bottles damaged, contacted company straight away and they advised the damage was 'all within manufacturing parameters' so would not accept return. I had to return at my own cost to get my money back for the items. Customer service was very poor, would not recommend this company.
My honest review was also removed from their website by them to hide their quality issues.
EDITED AFTER RESPONSE FROM COMPANY:
I ordered on the 14th Feb, received on the 18th and emailed you the same day to report damaged items. I have all the receipts to prove it, nice try though! It's not even been a month since my order so how could I have waited a month to contact you?
Also I left you a review weeks ago after dealing with you but that was removed. so I've done another one this morning. No offensive language etc in either, just honest feedback of my terrible experience and yet it was taken down.
Worst company I've ever dealt with
February 18, 2025
Unprompted review
Reply from Longforte
Dear Katie,
Thank you for sharing your feedback. We truly apologise for the inconvenience you have experienced.
However, we must clarify that you contacted us over a month after receiving your order, which is outside the reporting timeframe outlined in our terms and conditions. As a result, it becomes challenging for us to determine whether the damage occurred during transit or while in your possession.
Regarding the issue with your review, our website uses an automated system to screen reviews for spam or offensive language before they are published. This screening process can cause a slight delay between the time customers post reviews and when they appear on our site. Additionally, our system removes duplicate reviews to prevent abuse of the review process, which may explain any confusion. We can confirm that your review is actually visible on our website - so not sure if you have been mistaken.
We always strive to offer the best possible service, and had we been contacted sooner, we would have been happy to assist in resolving the issue. We hope this clears up any misunderstanding, and we would be happy to discuss any further concerns you might have.
Best regards,
Sebastian
Customer Service Team
Longforte
Reply from Longforte
Thank you for your great feedback! We're so pleased to hear that you had a positive experience with our service. We truly appreciate your support and look forward to assisting you again soon!
Best regards,
The Longforte Team
Use these week in and week out!
Use these week in and week out!! I can't recommend these enough, fantastic service. The mail man thrown my parcel over the neighbors back gate and longforte was so so helpful with helping me with my damaged bottles. I honestly can't recommend them enough
February 2, 2025
Unprompted review
Reply from Longforte
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and service. We’re also glad we could assist with the issue you had with the delivery, and we appreciate your understanding. Your support means a lot to us, and we look forward to continuing to serve you!
Best regards,
The Longforte Team
Rude and unhelpful
Requested refund only to be told it had been dispatched and can't be cancelled. Item was then dispatched over 24 hours later.
Terms state 20% restocking fee and return postage.
Obviously refused to cancel so they can charge more.
Staff are rude and arrogant. Refused to send proof of delivery photo because it was illegible and didn't confirm anything!
Rudely told to go elsewhere in future.
January 10, 2025
Unprompted review
Reply from Longforte
Hi Steve,
We’re sorry to hear you were unhappy with your experience. To clarify, your order was processed and dispatched on time, but the courier tracking did not update immediately, which may have caused confusion. Once an order has been processed and handed over to the courier, we are unable to cancel it.
Regarding the proof of delivery, we confirmed that the courier was at the delivery location when your order was marked as delivered. We do not apply a restocking fee unless items are returned in an unsellable condition, which was not the case here, so this was not relevant to your situation.
We tried to be reasonable and explained the situation, but as we were unable to provide a refund outside of our terms, we understand this was not the outcome you were hoping for. While we always aim to assist our customers, we also have to follow fair business practices. If another supplier better suits your needs, we respect your decision.
Best regards,
The Longforte Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS
Placed an order which immediately was cancelled but still taken the funds from my bank account. No answer to emails or phone. Looks like going to have to take legal action. Need to put a stop to these scammer companies
January 1, 2025
Unprompted review
Reply from Longforte
Dear Dave Jenkins,
We appreciate feedback but feel it’s important to provide clarification and context regarding your review.
Your order was cancelled automatically because we had previously banned you from placing orders with us. This decision was made due to your unacceptable behavior towards our customer service team during a prior interaction, where you were rude and abruptly hung up the phone. Our team made every effort to assist you with your previous order, which was delayed by FedEx—a situation entirely out of our control. Despite this, you demanded same-day delivery during the holiday period, which was not feasible. We do not tolerate abusive behavior toward our staff, and we stand by our decision to prioritize their well-being.
Regarding your most recent order, the funds were automatically refunded upon cancellation. Refunds made via card can take 1-2 working days to reflect in your account, as is standard banking practice.
Finally, while you are entitled to voice your dissatisfaction, accusing us of being a "scam company" is both baseless and defamatory. If you are truly intent on pursuing legal action, you might wish to consider the potential consequences of making slanderous claims. However, we would prefer you find a different supplier to work with moving forward.
Appalling customer service
Appalling customer service, delivery did not arrive and did not seem to to bothered or want to help resolve the situation. Just got an attitude of what do you expect me to do about it???
December 17, 2024
Unprompted review
Reply from Longforte
We’re truly sorry to hear about your experience and understand your frustration. We take customer service seriously, and it seems there was a miscommunication. We always aim to resolve issues as quickly as possible, and we regret that you felt your concerns were not addressed properly. Please feel free to reach out directly, and we'd be happy to further investigate this for you and find a solution.
Best regards,
The Longforte Team
Reply from Longforte
Hi Tanya,
Thank you for your kind words and for being a valued long-term customer! We truly appreciate your support and look forward to continuing to provide you with great service. If you ever need anything, we're always happy to help!
Best regards,
The Longforte Team
Mouldy dog bowl boxes
There was an issue with a product I ordered where the last 14 boxes in a box of 50 had black mould on them. There were no signs of damp or damage to the outer box and had been stored correctly in my warehouse. I contacted customer services and did not get a response until chasing. I was advised that all orders have to be checked upon receipt which I feel is unreasonable to check every single item in multi packs of 50's when there is no sign of damage. I did not even get an apology.
October 23, 2024
Unprompted review
I love Longforte
I love Longforte. Customer service is brilliant and products are great quality. Wouldn't use sublimation items from anywhere else.
September 24, 2024
Reply from Longforte
Hi Alison,
Thank you so much for your kind words! We're delighted to hear that you love our products and service. Your support means the world to us, and we look forward to continuing to provide you with the best sublimation items. If you ever need anything, we're always here to help!
Best regards,
The Longforte Team
Dawn in customer service is excellent…
Dawn in customer service is excellent we had few postal issues no fault of longforte. Dawn kept me updated and was also quick on the emails .
A very satisfactory service 👏 👌 🙌
August 27, 2024
Reply from Longforte
Thank you for your wonderful feedback! We're so pleased to hear that Dawn provided excellent service and kept you updated throughout. We’ll be sure to pass on your kind words to her. If you ever need anything, we’re always happy to help! :)
Best regards,
The Longforte Team
Dissapointing
Edited and changed from 3 stars to 1. I have emailed the customer service had a reply to provide more information which I did and haven’t heard back from again even after emailing more times. Plus finding that also 1 of the mug handles was smashed and the 6oz mugs I ordered aren’t even all the same size. They don’t seem to care.
Dissapointing. I ordered a glass photo frame with mirror edges. I watched numerous videos on how to sublimate to ensure that it worked well. Used a silicone mat to ensure even pressure but not even half way through it I hear crack and open the press to find it smashed. It was for an order for a 40th anniversary present. I also ordered a 40oz tumbler which had like scratches/chips off the coating.
I emailed and had a response for more details on the tumbler but despite responding and emailing again I haven’t heard back again. This was my first order and it doesn’t look as though I will order again.
August 30, 2024
Unprompted review
Quick delivery which is very important…
Quick delivery which is very important for a small business like mine
August 27, 2024
Reply from Longforte
Thank you for your feedback! We’re so glad to hear that our fast delivery is helping support your small business. We truly appreciate your trust in us and look forward to continuing to assist you with your future orders!
Best regards,
The Longforte Team
Reply from Longforte
Thank you for your feedback! We're glad to hear you got exactly what you needed. If you ever need anything else, we're always here to help!
Best regards,
The Longforte Team
Super quick service
Super quick service, packed with care and delivery super quick plus great customer service
July 25, 2024
Reply from Longforte
Thank you for your kind words! We’re so happy to hear that you were pleased with our quick service, careful packaging, and customer support. Your satisfaction is our priority, and we look forward to continuing to serve you!
Best regards,
The Longforte Team
Great company to buy from
Great company to buy from. Can buy individual or bulk items. Website is easy to use. Delivery was quick.
July 25, 2024
Reply from Longforte
Thank you for your wonderful review! We’re delighted to hear that you had a smooth shopping experience with us and found our website easy to navigate. We're glad we could deliver your items quickly and provide the flexibility you needed. We truly appreciate your support and look forward to serving you again!
Best regards,
The Longforte Team
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