Requested refund only to be told it had been dispatched and can't be cancelled. Item was then dispatched over 24 hours later. Terms state 20% restocking fee and return postage. Obviously ref... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An outstanding service, with extremely well packed goods that are rapidly delivered. Overall very impressed with the quality of goods so far & they will remain my main supplier for the forseeable futu... See more
Company replied
I have used Longforte for a couple of years now. Products are fantastic, very good quality and value for money. Customer service is excellent, I had a few items arrived damaged, evidence sent and the... See more
Company replied
I've only recently started using Longforte but so far I have found them to be brilliant. They always ship on time and their customer service is excellent. I've made a couple of mistakes by putting i... See more
Company replied
Company details
Written by the company
We are the UK's largest wholesale supplier of dye sublimation blanks, printing supplies, consumables and hardware. We pride ourselves on having large stocks of popular sublimation printables, dispatching items fast and offering great after-sales care.
Contact info
Unit 2, 6 Greycaine Road, WD24 7GP, Watford, United Kingdom
- info@longforte.com
- longforte.com
4.0
Great
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest review from regular customer for…
Honest review from regular customer for many years. Glass coasters with beveled edges where 100% high end. Spent few hundred quid on new order to find they have changed to a cheap very poor quality version at the same price.. I'd advise anyone not to buy these coaters if they have steady repeat customers like me.. my customers refused to buy this cheap quality.
WM
July 13, 2024
Unprompted review
Reply from Longforte
Hi WM,
Thank you for your honest feedback and for being a valued long-term customer. We appreciate your concerns and understand that product quality is important to you. There was a slight issue with a batch of coasters, but we’re glad that this has now been resolved and that you're happy with the recent orders you’re receiving. It’s great to continue doing business with you, and we appreciate your ongoing support!
Best regards,
The Longforte Team
Can't get replacement inserts for…
Can't get replacement inserts for cufflinks. They said would.be back in in June and this is now July.
June 24, 2024
Great as always, repeat customer (many times!)
Amazingly quick delivery and great products. Always happy with my blanks from Longforte, and such a selection too.
May 28, 2024
Reply from Longforte
Thank you for your kind words! We're so glad to hear you're happy with our products and speedy delivery. We always strive to offer a great selection, and we truly appreciate your support. Looking forward to serving you again soon!
Best regards,
The Longforte Team
Reply from Longforte
Thank you for your feedback! We're delighted to hear that you’re happy with our products, pricing, and ease of printing. We appreciate your support and look forward to serving you again!
Best regards,
The Longforte Team
Great products at great prices always…
Great products at great prices always sub brilliantly
February 23, 2024
Reply from Longforte
Thank you for your fantastic feedback! We’re so glad to hear that our products are working well for you and printing brilliantly. We appreciate your support and look forward to continuing to provide you with great products at great prices!
Best regards,
The Longforte Team
Excellent products and service.
February 23, 2024
Reply from Longforte
Thank you for your kind words! We're thrilled to hear you're happy with our products and service. We truly appreciate your support and look forward to serving you again soon!
Best regards,
As always quick delivery and very…
As always quick delivery and very competitive pricing
February 23, 2024
Reply from Longforte
Thank you for your feedback! We’re glad to hear you’re happy with our quick delivery and competitive pricing. We appreciate your continued support and look forward to serving you again soon!
Best regards,
The Longforte Team
Order not delivered, lots of advertising emails
Order made on 2nd February. They have sent an incorrect item so I asked if they are able to send correct one to arrive by the 14th. They quickly responded apologising and confirming they will do it asap and arrange for the incorrect item to be collected. I’ve emailed again after the 14th asking for a refund. Quick response again apologising for not knowing why it wasn’t dispatched and they issued a refund immediately. Now I still have a box sitting here to be returned and I’m getting advertising emails that don’t have the option to unsubscribe. Hopefully they’ll remove me from their list as I’ve now asked them to.
February 20, 2024
Unprompted review
Reply from Longforte
Hi,
Thank you for your feedback, and we’re sorry for the issues with your order. We understand your frustration and appreciate your patience throughout the process. We’d like to clarify that all of our marketing emails include an unsubscribe button clearly located at the bottom of the email, as required by law. We’ll make sure you’re removed from our list as requested.
We hope to serve you better in the future, and we appreciate your understanding.
Best regards,
The Longforte Team
Speedy delivery for my sawgrass 1000…
Speedy delivery for my sawgrass 1000 when I had a print emergency,you saved me thank you!
January 25, 2024
Reply from Longforte
We’re so glad we could help during your print emergency! Thank you for your kind words – we’re thrilled that the speedy delivery made a difference. If you ever need anything else, we’re always here to assist!
Best regards,
The Longforte Team
Good first order
Good first order. Items do the job - thank you. Will look to do more in future.
January 25, 2024
Reply from Longforte
Thank you for your feedback! We're glad to hear your first order went well and that the items are working for you. We look forward to doing more business with you in the future!
Best regards,
The Longforte Team
My go to wholesalers!
January 25, 2024
Excellent products and fast delivery
January 25, 2024
Been a customer for nearly 10 years.
Been a customer for nearly 10 years.
Great to deal with on every level
January 2, 2024
Reply from Longforte
Thank you for being a loyal customer for nearly 10 years! We truly appreciate your continued support and are so glad to hear that you've had a great experience with us. It’s been a pleasure serving you, and we look forward to many more years of working together!
Best regards,
The Longforte Team
Wicked quick delivery had an issue with…
Wicked quick delivery had an issue with three broken mugs. I binned them before contacting company. Lesson learned. Company still refunded them. I will buy again for sure.
January 2, 2024
Reply from Longforte
Thank you for your review! We're glad to hear you were happy with our quick delivery, and we appreciate your honesty about the broken mugs. We always aim to provide great service, and we’re pleased we could sort this out for you. Looking forward to your next order!
Best regards,
The Longforte Team
An outstanding service
An outstanding service, with extremely well packed goods that are rapidly delivered. Overall very impressed with the quality of goods so far & they will remain my main supplier for the forseeable future. Would have been five stars if not for the terrible heat tape that left yellow marks on a whole kiln full of mugs.
January 2, 2024
Reply from Longforte
Thank you for your fantastic feedback! We're thrilled to hear you're impressed with our service, packaging, and product quality. We’re sorry to hear about the issue with the heat tape, and we appreciate you bringing this to our attention. We take product quality seriously, and we'll look into this to prevent similar issues in the future. We value your continued support and look forward to serving you for years to come!
Best regards,
The Longforte Team
Damaged and not replaced
Still waiting for 5 water bottles to be replaced. All the others arrived in ripped damaged boxes and I needed the boxes but apparently they are not replaceable.
will not use again and if no replacement received will claim a refund through my bank.
January 2, 2024
Quality items and quick dispatch
Quality items and quick dispatch, loving the sublimation tins and pressed loads of them
January 2, 2024
Perfect easy to use website.
Perfect easy to use website.
Fast delivery.
Very happy with the products.
January 2, 2024
Amazing communication and fast response…
Amazing communication and fast response to queries regarding received orders. Went above and beyond to rectify issues. Highly recommend.
January 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.