Longforte Reviews 

339
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Requested refund only to be told it had been dispatched and can't be cancelled. Item was then dispatched over 24 hours later. Terms state 20% restocking fee and return postage. Obviously ref... See more

Company replied

Rated 4 out of 5 stars

An outstanding service, with extremely well packed goods that are rapidly delivered. Overall very impressed with the quality of goods so far & they will remain my main supplier for the forseeable futu... See more

Company replied

Rated 5 out of 5 stars

I have used Longforte for a couple of years now. Products are fantastic, very good quality and value for money. Customer service is excellent, I had a few items arrived damaged, evidence sent and the... See more

Company replied

Rated 5 out of 5 stars

I've only recently started using Longforte but so far I have found them to be brilliant. They always ship on time and their customer service is excellent. I've made a couple of mistakes by putting i... See more

Company replied

Company details

  1. Printing Equipment and Supplies

Written by the company

We are the UK's largest wholesale supplier of dye sublimation blanks, printing supplies, consumables and hardware. We pride ourselves on having large stocks of popular sublimation printables, dispatching items fast and offering great after-sales care.


Contact info

4.0

Great

TrustScore 4 out of 5

339 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(339)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lovely items however as I am new to…

Lovely items however as I am new to sublimation I assumed the metal was to be sublimated on the white surface. Not so - the gold is the surface to print on. Can you please pop this detail on the website ?
The cuff blanks are amazing so I will re order those would love a pack of metal with the gold/ aluminium as the non sublimation side?

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

I managed to mess my own order up by…

I managed to mess my own order up by purchasing the wrong product! I was a bit impatient and reordered the correct items whilst waiting for my reply but Longeforte got back in touch to say they would sort it out for me. they aided in cancelling the new order and went way and above to fix the issue with the first. I can't recommend this company highly enough. All the errors were caused by me and they have sorted me out!

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Missing items

Despite being charged for 2 15cm x 15cm photo slates, my order failed to include them. I have attempted to phone and have sent 2 emails, both of which have not been responded to. By giving a low rating I hope to receive a response.!!!!!!

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

iv had quite a few orders front jese…

iv had quite a few orders from these guys now and everything has been absolutely brilliant..brilliant prices and fab speedy delivery

July 23, 2023
Longforte logo

Reply from Longforte

Hi Hayley,
Thanks for your wonderful review and we're very appreciative of your business and support! Look forward to helping you more in the future.
Kind regards,
The Longforte Team :)

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Polite staff. Quick delivery

July 23, 2023
Longforte logo

Reply from Longforte

Hi Ian,
Thanks for your wonderful review and we're very appreciative of your business and support!
Kind regards,
The Longforte Team :)

Rated 1 out of 5 stars

A real shame as the products are good

Placed an order which was delivered damaged. Reported the issue by email expecting the issue to be resolved and received a short sharp response from Dawn dismissing it and saying if I am unhappy, to return everything for a refund. Not even the slightest attempt to resolve. It's a shame because the products they sell are good, but they are available all across the internet so not a problem. Do not buy Titan sublimation paper from them as this comes loosely packed in card and gets damaged and damp in these weather conditions. Again good product, badly packed. I won't be returning. I will give them the opportunity to rectify this and if they do, I will be happy to amend my review.

August 4, 2023
Unprompted review
Longforte logo

Reply from Longforte

Hi Karen,
Sorry to hear you aren't happy with your most recent experience. As my colleague Dawn rightfully mentioned to you in her emails, the boxes you received your items are packaging boxes and we do not classify them as gift boxes. As is to be expected with items that are sent by courier, they will get marked or dented in order to protect the actual printable items and it is impossible for any supplier to guarantee this from not happening and we offered a full refund on the goods if you were unhappy. We thank you for the feedback on the paper packaging and we'll use that to improve this going forward. Again very sorry to hear you aren't happy and won't return over this matter but wish you luck and good fortune!
Kind regards,
The Longforte Team :)

Rated 5 out of 5 stars

Thank you!!! Amazing

I love using this company.
Ruth is fantastic and always goes out of her way to help me or sort anything I need , she always reply’s so quickly and very grateful for all her help .

Lauren 😊

July 23, 2023
Longforte logo

Reply from Longforte

Hi Lauren,
Thanks for your wonderful review and we'll pass on your kind words to the team. Hope to help you more in the future!
Kind regards,
The Longforte Team :)

Rated 5 out of 5 stars

The service is good

The service is good, customer's are happy, I'm happy any problems they sort it out will continue to use longforte

July 23, 2023
Longforte logo

Reply from Longforte

Hi Shirley,
Thanks for your lovely review! We're always happy to help and thank you for your business and support.
Kind regards,
The Longforte Team :)

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